I have read [redacted] explanation of the issue as submitted.
[redacted]...
[redacted] did in fact purchase a travel trailer mid June 2013. Shortly after taking delivery he reported to me that he was having trouble with the slide room.
He dropped the unit off to our dealership in August so that we could try and fix the slide room for him as we have not had this type of problem with any of the other units that we have sold (about 250 or so). After looking at the unit and talking to the manufacturer it was decided that it would be best for the unit to be returned to the factory far the repair.
The problem was 1 did not want [redacted] to lose any camping time so we agreed that we would get it fixed over the offseason.
We made arrangements to take the unit back to the factory towards the end of the year (2013 Nov/Dec). I then contacted [redacted] and picked the unit up in middle of December 2013 from his home and brought it back to our dealership. When I contacted the manufacturer to arrange taking the unit to them for repairs they advise me that they would have a. person conic to our facility at the end of December to fix the unit. We put the unit inside our building so that the folks from the factory could make the necessary repairs. During the time that these gentleman were scheduled to come to our facility a snow storm forced them to cancel this visit.
I was then contacted by [redacted] (who make the slide room mechanism we are having problems with) with a possible fix that he wanted us to try. We could not get the unit inside as the weather was keeping us from moving anything safely outside for a number of weeks.
Around that same time [redacted] called me and said that.[redacted] had contacted them about the status of his unit. I gave [redacted] the update and he was going to call [redacted] back to give him an update.
As soon as the weather permitted, we moved the trailer back into our repair shop and looked to make the repair as suggested by L[redacted] a few weeks before. We determined that this corrective action is not the problem that ** [redacted] is experiencing with his unit and advised [redacted] that the unit will need to come back to them for repair.
Arrangements have been made to take the unit to the factory for them to correct this problem but as I have told [redacted] a number of times. I don't control their schedule and will transport it as soon as possible.
[redacted] is working to get an opening the first part of April so that we can have [redacted] unit back to him before the camping season begins.
That is where we currently stand and l will advise [redacted] as soon as I have a concrete date for the repair etc.
Thanks for your help in resolving this issue.
I have read [redacted] explanation of the issue as submitted.
[redacted]...
[redacted] did in fact purchase a travel trailer mid June 2013. Shortly after taking delivery he reported to me that he was having trouble with the slide room.
He dropped the unit off to our dealership in August so that we could try and fix the slide room for him as we have not had this type of problem with any of the other units that we have sold (about 250 or so). After looking at the unit and talking to the manufacturer it was decided that it would be best for the unit to be returned to the factory far the repair.
The problem was 1 did not want [redacted] to lose any camping time so we agreed that we would get it fixed over the offseason.
We made arrangements to take the unit back to the factory towards the end of the year (2013 Nov/Dec). I then contacted [redacted] and picked the unit up in middle of December 2013 from his home and brought it back to our dealership. When I contacted the manufacturer to arrange taking the unit to them for repairs they advise me that they would have a. person conic to our facility at the end of December to fix the unit. We put the unit inside our building so that the folks from the factory could make the necessary repairs. During the time that these gentleman were scheduled to come to our facility a snow storm forced them to cancel this visit.
I was then contacted by [redacted] (who make the slide room mechanism we are having problems with) with a possible fix that he wanted us to try. We could not get the unit inside as the weather was keeping us from moving anything safely outside for a number of weeks.
Around that same time [redacted] called me and said that.[redacted] had contacted them about the status of his unit. I gave [redacted] the update and he was going to call [redacted] back to give him an update.
As soon as the weather permitted, we moved the trailer back into our repair shop and looked to make the repair as suggested by L[redacted] a few weeks before. We determined that this corrective action is not the problem that ** [redacted] is experiencing with his unit and advised [redacted] that the unit will need to come back to them for repair.
Arrangements have been made to take the unit to the factory for them to correct this problem but as I have told [redacted] a number of times. I don't control their schedule and will transport it as soon as possible.
[redacted] is working to get an opening the first part of April so that we can have [redacted] unit back to him before the camping season begins.
That is where we currently stand and l will advise [redacted] as soon as I have a concrete date for the repair etc.
Thanks for your help in resolving this issue.