Stony Creek Wellness Group, LLC

We apologize for [redacted]’s experience and sincerely hope she can understand that there was nor is any intention to have her feel any more upset, frustrated, and or discouraged than she was prior to seeking out or services. We are in the industry of helping people, not further hurting them....

Unfortunately, in some situations we will not be able to provide the type of help that an individual needs and/or desires. It appears that in [redacted]’s case, the services we can provide do not match with the services she desires and needs.The process of the relationship between us and [redacted] prior to her coming in for an appointment on 3/15/17 is as follows: On 2/27/17 [redacted] left a voicemail inquiring about our services and becoming a patient. On 2/28/17 [redacted]’s call was returned by Mr. Chris M[redacted], a clinician at this practice. [redacted] and Mr. M[redacted] spoke at length regarding [redacted]’s prior experiences with mental health providers, her current symptoms and experiences, and the desired treatment she was looking for. Mr. M[redacted] expressed to [redacted] that he needed to further consider if he would be able to offer individual therapy services to her, as he was uncertain if he would be the most appropriate fit to provide her the help she needed, and that he would contact her within 24 hours with an answer. Additionally, Mr. M[redacted] expressed that even if [redacted] did not engage in individual therapy at this practice, the possibility of medication management still existed, and she would be welcome to have a consultation scheduled with one of the APRNs.  On 3/1/17 Mr. M[redacted] left [redacted] a voicemail expressing that he did not believe his clinical approach would best fit her needs, and provided the names, contact information, and reasoning for selecting alternative therapists in the area that would accept her insurance, as well as asking her to contact him to schedule a consultation with one of the APRNs if desired. Mr. M[redacted] also sent [redacted] an email with this information, which has been attached to this document. On 3/2/17 [redacted] contacted Mr. M[redacted], and although she expressed disappointment in not being able to engage with him for individual therapy, she acknowledged his reasoning, reported she would follow up with the alternative providers he suggested, and scheduled a consultation with one of the APRNs, Tricia M[redacted], for 3/15/17. On 3/13/17, [redacted] left a voicemail for Mr. M[redacted] wanting to reschedule the APRN consultation due to the potential for inclement weather on 3/14/17, the day prior to her appointment. Mr. M[redacted] left her a voicemail that same day, 3/13/17, acknowledging her request and expressing to her that he would not remove her from the schedule in case the weather was not an issue, as there were not any available appointments to reschedule to for a few weeks. Mr. M[redacted] contacted [redacted] on 3/15/17 to confirm receipt of his message and discover if she would keep the appointment, and [redacted] reported she would keep the appointment. [redacted] expressed anxiety about the appointment, related to the fear that she would be rejected for services. Mr. M[redacted] expressed to her that he could not promise what the outcome would be, and that it would be up to the APRN during the consultation to assess her situation and make a clinically appropriate decision. [redacted] apparently kept the appointment, and due to this complaint that has been filed, was not satisfied with the outcome of her consultation. In speaking with Ms. Tricia M[redacted], the APRN who met with [redacted], Ms. M[redacted] reported that [redacted] presented in a manner that led to a determination that medication management at this level of outpatient care would not be appropriate. Ms. M[redacted] reported that [redacted] provided a scattered medication regimen and adherence to said regimen, and reported a desire for a very structured treatment model with a high frequency of contact. Ms. M[redacted] expressed to [redacted] that this practice does not provide the structured format she desires, or the ability to provide open-ended, frequent contact and monitoring for medication management. [redacted] expressed displeasure in not being able to utlize services, and the consultation was concluded.As a result of this and in conjunction with [redacted]’s decision to file this Revdex.com complaint, all of [redacted]’s personal information she provided throughout the registration process with be handled under appropriate HIPPA guidelines, Medicare will not be billed for the service; which would not have happened anyway due to the brief time spent for the initial consultation, and [redacted] was provided information about other providers that may be able to assist her.We again apologize for negative emotions that [redacted] has developed in relation to seeking out services with us. We do want to stress that engagement in treatment services with our practice is never guaranteed for any individual. The initial consultation/intake exists to determine clinical appropriateness and help to match potential patients with the appropriate services, whether that be with us or elsewhere. Additionally, as a private practice we have the ability to determine the majority of aspects of the type of work we do. That being said, we do not market ourselves as an emergency or crisis service, nor as a service that can accommodate all facets of mental health care. We do feel compassion for [redacted]’s situation, as unfortunately we have to make clinical decisions that leave potential patients with one treatment option less than when they sought us out. It is a significant problem in the field of mental health, and although we feel strongly that everyone should have adequate access to services, we ourselves are limited to only providing services within the scope of our capabilities. We do wish [redacted] all the best in discovering the balance and fit of services she desires, and hope that she can understand our position in the decision that has been made.