Stool & Dinette Factory, Inc.

Complaint: 10987040
Let me start by saying that Alan [redacted] from VW service is and always has been very fair and an excellent representative of the company. He called me last Friday and I had the part replace this morning - Monday Dec 14th - without an issue. I am rejecting the business response for several reasons: 1). I was told very definitely and rudely by Bob and John at the collision center that these parts were plastic and therefore could not have been rusted as I was suggesting. I have the original part from the right front door and it is metal. I have no reason to suspect the others were plastic. Maybe the replacement parts they used on the left front and rear are plastic.  2). There is a tape masking mark on the right side door frame exactly where it would need to be to mask off any area prior to painting. I have been explicated told that no one at the collision center did anything to the right side, but there isn't any other explanation for these marks. Also, there is no way I would have missed noticing that the right side had not been repaired since having the work done in October. Something isn't right about the story I am being told and that is not acceptable. 3) I was told that the collision center is saying they have paperwork showing I approved of replacing both left hand trim pieces. That is not true. As I stated in my original complaint, this was John's error. I have the final paperwork that does list both LH pieces, but at that time I was signing the receipt for service as everything looked fine and did not take the time to read the the paperwork. My error. To my knowledge there is no signed paperwork where I agreed to replacement of both LH trim pieces. It makes no sense that I would approve it. I again content that replacement of the LH rear trim piece which was in perfect condition was fraudulent and John covered up his mistake by having something done to the RH front trim. I will take the original trim piece to another shop to see what, if any repair has been done. If the shop says it looks original and can not find traces of paint or stain used to cover the area, I will approve the claim as being completed. I believe ordering both LH trim pieces was an honest mistake, but I do not think the whole truth is on the table. That is all I am asking. 
Sincerely,
Glenn [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have reviewed the complaint and spoken to all parties involved at my end and decided to take care of the complaint  by replacing the plastic trim piece on the right...

hand front door. Alan [redacted], who works at my Volkswagen store will be in contact with Mr. [redacted] to handle the process. I request the complaint to be closed once task completed. Jeff Harris