Complaint [redacted] I am rejecting this response because: This business has $of my money for a dress I never received I kept the 1st dress because I paid for it and felt I had no other recourseAfter consulting an attorney I was advised otherwise There was absolutely no messages left for me and they knew I was out of the country only because I told them when I ordered both dresses I would like this matter resolved and feel that any reputable business would try to make a customer happy or at least meet them half way on issues These repeated correspondence only goes to prove my point that this business is about being right and not doing the right thing Sincerely, [redacted]
The customer’s argument comes down to, I never contacted her so she did not get the gown she ordered, and not because I ordered the wrong size or she was not satisfied with the gown because it was too big, as she stated in her earlier complaintThat argument implies that I did not want her to have the dress or I did not have the dress to give herI have proof of when the gown shipped, 4/27/and when I received it on 5/17/Which was in plenty of time for the customer to get the gown and alter itThat leaves her only irrational argument, that I did not want her to have the gownIf I wanted the gown I would have ordered one for myselfI wanted to sell the gown and make a reasonable profit on the gown, that is after all why I am in the business of selling gownsAlso, the customer came to my shop to order the gowns, then returned to my shop to pick up the 1st gownIf she really wanted the 2nd gown (and if her accusation that I never contacted her was true) she could have come to my shop prior to her event to get her dressThat may sound a little inconvenient, but she wants you to believe that it was more convenient for her to shop for a new gown and pay full price at some other shop, and be lucky enough to have her size or wait until the gown gets shipped to the other shop, and the complain about my service and try to get her non-refundable deposit backThe more believable explanation is she decided (for whatever reason, her event got cancelled, she wore the 1st dress twice, she decided not to go, or any other reason) she did not want the 2nd gown and ignored my notices that the dress was at my shopIn the customer last response, she even admits that I was right in her last sentence, “These repeated correspondence only goes to prove my point that this business is about being right and not doing the right thing.” Being right is very important when a customer goes to a public forum and tries to destroy your business’ good nameI take this very seriously as this is how I make my livingThe customer does not want me to do the right thing, she just wants to get away with not paying her balanceThe right thing is to fulfill your promisesThe customer voluntarily entered into an agreement I get her a gown and she pays me for that serviceThe customer knew that the transaction was not refundableI DID the right thing, I ordered the gown as per our agreement Once the gown was ordered I paid the person to make and ship that gown to me, again I did the right thingThen again when the gown arrived I DID THE RIGHT THING, and sent a notice to the customerThe customer has to do the right thing and pay the balance on the agreement and take her gown
This is in response to a complaint made by [redacted] She ordered gowns from us on February 2, One was needed for 5-14-and the other 7-3-The first one by Christina Wu # [redacted] was ordered in a size The reason for this was I took three measurements from her, Bust Waist Hips This measured a size in the waist and hips from the designers size chartThe bust size was that of a size She tried on our sample of this gown which is in a size This gown in no way fit herIt was extremely small and would not zip upPlease understand that these gowns are made overseas and their body to garment measurements is different than those in the USYou usually need number sizes bigger than what you wear every dayThe second dress is made by designer Impressions # [redacted] sample was also tried on by herOur sample size is a size and by their size chart (which is different from designer to designer) she measured a size in the waist and hips and a size in the bustThe sample was snug on her and would not zip up in her waistWhen [redacted] ordered these gowns, she obviously knew that the samples were too small and I show what the size charts representI tell her what size I recommend, but there is a spot on the contract that lets her decide what size to orderShe even initialed this to confirm that she was explained thisIf in fact she was a size in either of these gowns, the samples would have been too large on her and she would not have agreed to the sizes orderedWhen the first gown came in on April 19th, she was notified and came in the following day As for her calling in to inquire on the status on the gown, I doubt that she would have called times as she was told upon ordering to expect a – week shipping time which is standard in the industry It shipped well within that time spanWhen she came in and tried it on, the gown was big in the bust (which we knew would happen) and long in length as they are all cut for a 5’9” heightWe offered to do any alterations for her, but she decided that she wanted to have her own seamstress do the workThe second gown arrived at our shop on May 17thShe was called at work and we were told that she was outOn the same day, a message was left on her home numberOn June 17th, another call was placed to her inquiring when she was planning on picking it up (she uses her own seamstress)She rudely stated that she didn’t want the garment any longer and for me to do whatever I need to doHer comment on our contract agreements, that it was coercion, is absurdI do not know what attorney would give her that adviceThe definition of coercion is “the practice of persuading someone to do something by using force or threats”She was not forced nor threatened to order anything from usIf she in fact bought gowns in size 10, there are only three ways they fit herThey are made in USA which has different body to garment measurements, She lost inches or The garments were let outI have made measuring errors in my years of business, but never sizes offAlso, when I have made an error, I alter it at no charge to the customer as I am an honest business personShe signed the contracts of her own free will knowing full well, that there are no refunds, exchanges or cancelationsOur contracts are legal and binding and apply to all state laws and regulations
Complaint: [redacted] I am rejecting this response because:Almost all of what she has said is untrueThere was no message left on my home phone or at work She didn't deliver on what was promised and now has my money for no goods delivered except for dress number I was never rude to her and yet another lie where she states that I said do whatever you need to doShe said that not meExtremely unfair business practice to have someone sign a contract where you cannot return an item if it is unsatisfactoryI will be pursuing this with the attorney general's office and small claims court if this is not resolved Sincerely, [redacted]
Complaint: ***
I am rejecting this response because:Almost all of what she has said is untrueThere was no message left on my home phone or at work She didn't deliver on what was promised and now has my money for no goods delivered except for dress number I was never rude to her and yet another lie where she states that I said do whatever you need to doShe said that not meExtremely unfair business practice to have someone sign a contract where you cannot return an item if it is unsatisfactoryI will be pursuing this with the attorney general's office and small claims court if this is not resolved.
Sincerely,
*** ***
Everything I stated was the truthI call all my customers when their gowns arrive so I can arrange fittings, pick ups and remind them of their balances dueUsually the customer delays picking up the gown until they can come up with the money for the final payment, which is what I thought was the case with the second gown. When I called the customer’s work number, I spoke with someone who told me that my customer was not in and was out of the countryThere is no way for me to know this, unless I was told this from someone there. Then a message was left at the customer’s home number immediately following that callThis is the first I have heard that this customer was not satisfied with any gownShe never made any complaint about the first dressThe customer accepted the first one, after stating that she liked it and realized that other than the bust and length, the gown fitThese items came in with more than enough time for her have any alterations made if needed either in house or an outside seamstressAs for the customer being unsatisfied over the second gown, I do not know how one could be, if they never came in to try it onIf you felt that my business practices were oppressive, you could have gone to any other dress shopHowever, there is no designer in the bridal industry that makes a gown per your request in a certain size and color that would allow you to return it or cancel an order after it is placed. There is nothing more I can do. These gowns were ordered by you and you knew there were no returns. As it stands right now, there is still a balance owed that has been incurring interest per your signed contract
Complaint: ***
I am rejecting this response because:Complaint: ***I am rejecting this response because:I am done dealing with this transaction I paid for dress #in full which was not correct for me but non the less I fulfilled my end of the agreement of the sale dress #did not come in time for my event which was not cancelled nor did I not attend since it was my son's wedding Again I will state that the ONLY CALL I received was on June 18, for a July 3, event I was never notified at any point about it being available for pick upI called times prior to May 13, and was told it had not shipped yetIf it was delivered in time I would have bought it but now it is no use to me since the wedding had passedObviously this is not going to be resolved here in this forum so I will seek other legal action. Sincerely,*** ***
Sincerely,
*** ***
Complaint* ***
I am rejecting this response because: This business has $of my money for a dress I never received I kept the 1st dress because I paid for it and felt I had no other recourseAfter consulting an attorney I was advised otherwise There was absolutely no messages left for me and they knew I was out of the country only because I told them when I ordered both dresses I would like this matter resolved and feel that any reputable business would try to make a customer happy or at least meet them half way on issues These repeated correspondence only goes to prove my point that this business is about being right and not doing the right thing.
Sincerely,
*** ***
The customer’s argument comes down to, I never contacted her so she did not get the gown she ordered, and not because I ordered the wrong size or she was not satisfied with the gown because it was too big, as she stated in her earlier complaintThat argument implies that I did not want her to have the dress or I did not have the dress to give herI have proof of when the gown shipped, 4/27/and when I received it on 5/17/Which was in plenty of time for the customer to get the gown and alter itThat leaves her only irrational argument, that I did not want her to have the gownIf I wanted the gown I would have ordered one for myselfI wanted to sell the gown and make a reasonable profit on the gown, that is after all why I am in the business of selling gownsAlso, the customer came to my shop to order the gowns, then returned to my shop to pick up the 1st gownIf she really wanted the 2nd gown (and if her accusation that I never contacted her was true) she could have come to my shop prior to her event to get her dressThat may sound a little inconvenient, but she wants you to believe that it was more convenient for her to shop for a new gown and pay full price at some other shop, and be lucky enough to have her size or wait until the gown gets shipped to the other shop, and the complain about my service and try to get her non-refundable deposit backThe more believable explanation is she decided (for whatever reason, her event got cancelled, she wore the 1st dress twice, she decided not to go, or any other reason) she did not want the 2nd gown and ignored my notices that the dress was at my shopIn the customer last response, she even admits that I was right in her last sentence, “These repeated correspondence only goes to prove my point that this business is about being right and not doing the right thing.” Being right is very important when a customer goes to a public forum and tries to destroy your business’ good nameI take this very seriously as this is how I make my livingThe customer does not want me to do the right thing, she just wants to get away with not paying her balanceThe right thing is to fulfill your promisesThe customer voluntarily entered into an agreement I get her a gown and she pays me for that serviceThe customer knew that the transaction was not refundableI DID the right thing, I ordered the gown as per our agreement. Once the gown was ordered I paid the person to make and ship that gown to me, again I did the right thingThen again when the gown arrived I DID THE RIGHT THING, and sent a notice to the customerThe customer has to do the right thing and pay the balance on the agreement and take her gown
Complaint [redacted] I am rejecting this response because: This business has $of my money for a dress I never received I kept the 1st dress because I paid for it and felt I had no other recourseAfter consulting an attorney I was advised otherwise There was absolutely no messages left for me and they knew I was out of the country only because I told them when I ordered both dresses I would like this matter resolved and feel that any reputable business would try to make a customer happy or at least meet them half way on issues These repeated correspondence only goes to prove my point that this business is about being right and not doing the right thing Sincerely, [redacted]
The customer’s argument comes down to, I never contacted her so she did not get the gown she ordered, and not because I ordered the wrong size or she was not satisfied with the gown because it was too big, as she stated in her earlier complaintThat argument implies that I did not want her to have the dress or I did not have the dress to give herI have proof of when the gown shipped, 4/27/and when I received it on 5/17/Which was in plenty of time for the customer to get the gown and alter itThat leaves her only irrational argument, that I did not want her to have the gownIf I wanted the gown I would have ordered one for myselfI wanted to sell the gown and make a reasonable profit on the gown, that is after all why I am in the business of selling gownsAlso, the customer came to my shop to order the gowns, then returned to my shop to pick up the 1st gownIf she really wanted the 2nd gown (and if her accusation that I never contacted her was true) she could have come to my shop prior to her event to get her dressThat may sound a little inconvenient, but she wants you to believe that it was more convenient for her to shop for a new gown and pay full price at some other shop, and be lucky enough to have her size or wait until the gown gets shipped to the other shop, and the complain about my service and try to get her non-refundable deposit backThe more believable explanation is she decided (for whatever reason, her event got cancelled, she wore the 1st dress twice, she decided not to go, or any other reason) she did not want the 2nd gown and ignored my notices that the dress was at my shopIn the customer last response, she even admits that I was right in her last sentence, “These repeated correspondence only goes to prove my point that this business is about being right and not doing the right thing.” Being right is very important when a customer goes to a public forum and tries to destroy your business’ good nameI take this very seriously as this is how I make my livingThe customer does not want me to do the right thing, she just wants to get away with not paying her balanceThe right thing is to fulfill your promisesThe customer voluntarily entered into an agreement I get her a gown and she pays me for that serviceThe customer knew that the transaction was not refundableI DID the right thing, I ordered the gown as per our agreement Once the gown was ordered I paid the person to make and ship that gown to me, again I did the right thingThen again when the gown arrived I DID THE RIGHT THING, and sent a notice to the customerThe customer has to do the right thing and pay the balance on the agreement and take her gown
This is in response to a complaint made by [redacted] She ordered gowns from us on February 2, One was needed for 5-14-and the other 7-3-The first one by Christina Wu # [redacted] was ordered in a size The reason for this was I took three measurements from her, Bust Waist Hips This measured a size in the waist and hips from the designers size chartThe bust size was that of a size She tried on our sample of this gown which is in a size This gown in no way fit herIt was extremely small and would not zip upPlease understand that these gowns are made overseas and their body to garment measurements is different than those in the USYou usually need number sizes bigger than what you wear every dayThe second dress is made by designer Impressions # [redacted] sample was also tried on by herOur sample size is a size and by their size chart (which is different from designer to designer) she measured a size in the waist and hips and a size in the bustThe sample was snug on her and would not zip up in her waistWhen [redacted] ordered these gowns, she obviously knew that the samples were too small and I show what the size charts representI tell her what size I recommend, but there is a spot on the contract that lets her decide what size to orderShe even initialed this to confirm that she was explained thisIf in fact she was a size in either of these gowns, the samples would have been too large on her and she would not have agreed to the sizes orderedWhen the first gown came in on April 19th, she was notified and came in the following day As for her calling in to inquire on the status on the gown, I doubt that she would have called times as she was told upon ordering to expect a – week shipping time which is standard in the industry It shipped well within that time spanWhen she came in and tried it on, the gown was big in the bust (which we knew would happen) and long in length as they are all cut for a 5’9” heightWe offered to do any alterations for her, but she decided that she wanted to have her own seamstress do the workThe second gown arrived at our shop on May 17thShe was called at work and we were told that she was outOn the same day, a message was left on her home numberOn June 17th, another call was placed to her inquiring when she was planning on picking it up (she uses her own seamstress)She rudely stated that she didn’t want the garment any longer and for me to do whatever I need to doHer comment on our contract agreements, that it was coercion, is absurdI do not know what attorney would give her that adviceThe definition of coercion is “the practice of persuading someone to do something by using force or threats”She was not forced nor threatened to order anything from usIf she in fact bought gowns in size 10, there are only three ways they fit herThey are made in USA which has different body to garment measurements, She lost inches or The garments were let outI have made measuring errors in my years of business, but never sizes offAlso, when I have made an error, I alter it at no charge to the customer as I am an honest business personShe signed the contracts of her own free will knowing full well, that there are no refunds, exchanges or cancelationsOur contracts are legal and binding and apply to all state laws and regulations
Complaint: [redacted] I am rejecting this response because:Almost all of what she has said is untrueThere was no message left on my home phone or at work She didn't deliver on what was promised and now has my money for no goods delivered except for dress number I was never rude to her and yet another lie where she states that I said do whatever you need to doShe said that not meExtremely unfair business practice to have someone sign a contract where you cannot return an item if it is unsatisfactoryI will be pursuing this with the attorney general's office and small claims court if this is not resolved Sincerely, [redacted]
Complaint: ***
I am rejecting this response because:Almost all of what she has said is untrueThere was no message left on my home phone or at work She didn't deliver on what was promised and now has my money for no goods delivered except for dress number I was never rude to her and yet another lie where she states that I said do whatever you need to doShe said that not meExtremely unfair business practice to have someone sign a contract where you cannot return an item if it is unsatisfactoryI will be pursuing this with the attorney general's office and small claims court if this is not resolved.
Sincerely,
*** ***
Everything I stated was the truthI call all my customers when their gowns arrive so I can arrange fittings, pick ups and remind them of their balances dueUsually the customer delays picking up the gown until they can come up with the money for the final payment, which is what I thought was the case with the second gown. When I called the customer’s work number, I spoke with someone who told me that my customer was not in and was out of the countryThere is no way for me to know this, unless I was told this from someone there. Then a message was left at the customer’s home number immediately following that callThis is the first I have heard that this customer was not satisfied with any gownShe never made any complaint about the first dressThe customer accepted the first one, after stating that she liked it and realized that other than the bust and length, the gown fitThese items came in with more than enough time for her have any alterations made if needed either in house or an outside seamstressAs for the customer being unsatisfied over the second gown, I do not know how one could be, if they never came in to try it onIf you felt that my business practices were oppressive, you could have gone to any other dress shopHowever, there is no designer in the bridal industry that makes a gown per your request in a certain size and color that would allow you to return it or cancel an order after it is placed. There is nothing more I can do. These gowns were ordered by you and you knew there were no returns. As it stands right now, there is still a balance owed that has been incurring interest per your signed contract
Complaint: ***
I am rejecting this response because:Complaint: ***I am rejecting this response because:I am done dealing with this transaction I paid for dress #in full which was not correct for me but non the less I fulfilled my end of the agreement of the sale dress #did not come in time for my event which was not cancelled nor did I not attend since it was my son's wedding Again I will state that the ONLY CALL I received was on June 18, for a July 3, event I was never notified at any point about it being available for pick upI called times prior to May 13, and was told it had not shipped yetIf it was delivered in time I would have bought it but now it is no use to me since the wedding had passedObviously this is not going to be resolved here in this forum so I will seek other legal action. Sincerely,*** ***
Sincerely,
*** ***
Complaint* ***
I am rejecting this response because: This business has $of my money for a dress I never received I kept the 1st dress because I paid for it and felt I had no other recourseAfter consulting an attorney I was advised otherwise There was absolutely no messages left for me and they knew I was out of the country only because I told them when I ordered both dresses I would like this matter resolved and feel that any reputable business would try to make a customer happy or at least meet them half way on issues These repeated correspondence only goes to prove my point that this business is about being right and not doing the right thing.
Sincerely,
*** ***
The customer’s argument comes down to, I never contacted her so she did not get the gown she ordered, and not because I ordered the wrong size or she was not satisfied with the gown because it was too big, as she stated in her earlier complaintThat argument implies that I did not want her to have the dress or I did not have the dress to give herI have proof of when the gown shipped, 4/27/and when I received it on 5/17/Which was in plenty of time for the customer to get the gown and alter itThat leaves her only irrational argument, that I did not want her to have the gownIf I wanted the gown I would have ordered one for myselfI wanted to sell the gown and make a reasonable profit on the gown, that is after all why I am in the business of selling gownsAlso, the customer came to my shop to order the gowns, then returned to my shop to pick up the 1st gownIf she really wanted the 2nd gown (and if her accusation that I never contacted her was true) she could have come to my shop prior to her event to get her dressThat may sound a little inconvenient, but she wants you to believe that it was more convenient for her to shop for a new gown and pay full price at some other shop, and be lucky enough to have her size or wait until the gown gets shipped to the other shop, and the complain about my service and try to get her non-refundable deposit backThe more believable explanation is she decided (for whatever reason, her event got cancelled, she wore the 1st dress twice, she decided not to go, or any other reason) she did not want the 2nd gown and ignored my notices that the dress was at my shopIn the customer last response, she even admits that I was right in her last sentence, “These repeated correspondence only goes to prove my point that this business is about being right and not doing the right thing.” Being right is very important when a customer goes to a public forum and tries to destroy your business’ good nameI take this very seriously as this is how I make my livingThe customer does not want me to do the right thing, she just wants to get away with not paying her balanceThe right thing is to fulfill your promisesThe customer voluntarily entered into an agreement I get her a gown and she pays me for that serviceThe customer knew that the transaction was not refundableI DID the right thing, I ordered the gown as per our agreement. Once the gown was ordered I paid the person to make and ship that gown to me, again I did the right thingThen again when the gown arrived I DID THE RIGHT THING, and sent a notice to the customerThe customer has to do the right thing and pay the balance on the agreement and take her gown