The customer’s argument comes down to, I never contacted her so she did not get the gown she ordered, and not because I ordered the wrong size or she was not satisfied with the gown because it was too big, as she stated in her earlier complaint. That argument implies that I did not want her to have the dress or I did not have the dress to give her. I have proof of when the gown shipped, 4/27/2016 and when I received it on 5/17/2016. Which was in plenty of time for the customer to get the gown and alter it. That leaves her only irrational argument, that I did not want her to have the gown. If I wanted the gown I would have ordered one for myself. I wanted to sell the gown and make a reasonable profit on the gown, that is after all why I am in the business of selling gowns. Also, the customer came to my shop to order the 2 gowns, then returned to my shop to pick up the 1st gown. If she really wanted the 2nd gown (and if her accusation that I never contacted her was true) she could have come to my shop prior to her event to get her dress. That may sound a little inconvenient, but she wants you to believe that it was more convenient for her to shop for a new gown and pay full price at some other shop, and be lucky enough to have her size or wait until the gown gets shipped to the other shop, and the complain about my service and try to get her non-refundable deposit back. The more believable explanation is she decided (for whatever reason, her event got cancelled, she wore the 1st dress twice, she decided not to go, or any other reason) she did not want the 2nd gown and ignored my notices that the dress was at my shop. In the customer last response, she even admits that I was right in her last sentence, “These repeated correspondence only goes to prove my point that this business is about being right and not doing the right thing.” Being right is very important when a customer goes to a public forum and tries to destroy your business’ good name. I take this very seriously as this is how I make my living. The customer does not want me to do the right thing, she just wants to get away with not paying her balance. The right thing is to fulfill your promises. The customer voluntarily entered into an agreement I get her a gown and she pays me for that service. The customer knew that the transaction was not refundable. I DID the right thing, I ordered the gown as per our agreement. Once the gown was ordered I paid the person to make and ship that gown to me, again I did the right thing. Then again when the gown arrived I DID THE RIGHT THING, and sent a notice to the customer. The customer has to do the right thing and pay the balance on the agreement and take her gown.
Everything I stated was the truth. I call all my customers when their gowns arrive so I can arrange fittings, pick ups and remind them of their balances due. Usually the customer delays picking up the gown until they can come up with the money for the final payment, which is what I thought was the case with the second gown. When I called the customer’s work number, I spoke with someone who told me that my customer was not in and was out of the country. There is no way for me to know this, unless I was told this from someone there. Then a message was left at the customer’s home number immediately following that call. This is the first I have heard that this customer was not satisfied with any gown. She never made any complaint about the first dress. The customer accepted the first one, after stating that she liked it and realized that other than the bust and length, the gown fit. These items came in with more than enough time for her have any alterations made if needed either in house or an outside seamstress. As for the customer being unsatisfied over the second gown, I do not know how one could be, if they never came in to try it on. If you felt that my business practices were oppressive, you could have gone to any other dress shop. However, there is no designer in the bridal industry that makes a gown per your request in a certain size and color that would allow you to return it or cancel an order after it is placed. There is nothing more I can do. These gowns were ordered by you and you knew there were no returns. As it stands right now, there is still a balance owed that has been incurring interest per your signed contract.
Complaint[redacted]
I am rejecting this response because: This business has $100 of my money for a dress I never received. I kept the 1st dress because I paid for it and felt I had no other recourse. After consulting an attorney I was advised otherwise. There was absolutely no messages left for me and they knew I was out of the country only because I told them when I ordered both dresses . I would like this matter resolved and feel that any reputable business would try to make a customer happy or at least meet them half way on issues.. These repeated correspondence only goes to prove my point that this business is about being right and not doing the right thing.
Sincerely,
[redacted]
This is in response to a complaint made by [redacted] She ordered 2 gowns from us on February 2, 2016. One was needed for 5-14-16 and the other 7-3-16. The first one by Christina Wu # [redacted] was ordered in a size 18. The reason for this was I took three measurements from her, Bust 37...
Waist 33 Hips 45. This measured a size 18 in the waist and hips from the designers size chart. The bust size was that of a size 14. She tried on our sample of this gown which is in a size 14. This gown in no way fit her. It was extremely small and would not zip up. Please understand that these gowns are made overseas and their body to garment measurements is different than those in the US. You usually need 2 number sizes bigger than what you wear every day. The second dress is made by designer Impressions #[redacted] sample was also tried on by her. Our sample size is a size 14 and by their size chart (which is different from designer to designer) she measured a size 16 in the waist and hips and a size 12 in the bust. The sample was snug on her and would not zip up in her waist. When [redacted] ordered these gowns, she obviously knew that the samples were too small and I show what the size charts represent. I tell her what size I recommend, but there is a spot on the contract that lets her decide what size to order. She even initialed this to confirm that she was explained this. If in fact she was a size 10 in either of these gowns, the samples would have been too large on her and she would not have agreed to the sizes ordered. When the first gown came in on April 19th, she was notified and came in the following day. As for her calling in to inquire on the status on the gown, I doubt that she would have called 4 times as she was told upon ordering to expect a 12 – 14 week shipping time which is standard in the industry . It shipped well within that time span. When she came in and tried it on, the gown was big in the bust (which we knew would happen) and long in length as they are all cut for a 5’9” height. We offered to do any alterations for her, but she decided that she wanted to have her own seamstress do the work. The second gown arrived at our shop on May 17th. She was called at work and we were told that she was out. On the same day, a message was left on her home number. On June 17th, another call was placed to her inquiring when she was planning on picking it up (she uses her own seamstress). She rudely stated that she didn’t want the garment any longer and for me to do whatever I need to do. Her comment on our contract agreements, that it was coercion, is absurd. I do not know what attorney would give her that advice. The definition of coercion is “the practice of persuading someone to do something by using force or threats”. She was not forced nor threatened to order anything from us. If she in fact bought gowns in size 10, there are only three ways they fit her. 1. They are made in USA which has different body to garment measurements, 2. She lost inches or 3. The garments were let out. I have made measuring errors in my 28 years of business, but never 4 sizes off. Also, when I have made an error, I alter it at no charge to the customer as I am an honest business person. She signed the contracts of her own free will knowing full well, that there are no refunds, exchanges or cancelations. Our contracts are legal and binding and apply to all state laws and regulations.
Complaint: [redacted]
I am rejecting this response because:Almost all of what she has said is untrue. There was no message left on my home phone or at work. She didn't deliver on what was promised and now has my money for no goods delivered except for dress number 1. I was never rude to her and yet another lie where she states that I said do whatever you need to do. She said that not me. Extremely unfair business practice to have someone sign a contract where you cannot return an item if it is unsatisfactory. I will be pursuing this with the attorney general's office and small claims court if this is not resolved.
Sincerely,
[redacted]
The customer’s argument comes down to, I never contacted her so she did not get the gown she ordered, and not because I ordered the wrong size or she was not satisfied with the gown because it was too big, as she stated in her earlier complaint. That argument implies that I did not want her to have the dress or I did not have the dress to give her. I have proof of when the gown shipped, 4/27/2016 and when I received it on 5/17/2016. Which was in plenty of time for the customer to get the gown and alter it. That leaves her only irrational argument, that I did not want her to have the gown. If I wanted the gown I would have ordered one for myself. I wanted to sell the gown and make a reasonable profit on the gown, that is after all why I am in the business of selling gowns. Also, the customer came to my shop to order the 2 gowns, then returned to my shop to pick up the 1st gown. If she really wanted the 2nd gown (and if her accusation that I never contacted her was true) she could have come to my shop prior to her event to get her dress. That may sound a little inconvenient, but she wants you to believe that it was more convenient for her to shop for a new gown and pay full price at some other shop, and be lucky enough to have her size or wait until the gown gets shipped to the other shop, and the complain about my service and try to get her non-refundable deposit back. The more believable explanation is she decided (for whatever reason, her event got cancelled, she wore the 1st dress twice, she decided not to go, or any other reason) she did not want the 2nd gown and ignored my notices that the dress was at my shop. In the customer last response, she even admits that I was right in her last sentence, “These repeated correspondence only goes to prove my point that this business is about being right and not doing the right thing.” Being right is very important when a customer goes to a public forum and tries to destroy your business’ good name. I take this very seriously as this is how I make my living. The customer does not want me to do the right thing, she just wants to get away with not paying her balance. The right thing is to fulfill your promises. The customer voluntarily entered into an agreement I get her a gown and she pays me for that service. The customer knew that the transaction was not refundable. I DID the right thing, I ordered the gown as per our agreement. Once the gown was ordered I paid the person to make and ship that gown to me, again I did the right thing. Then again when the gown arrived I DID THE RIGHT THING, and sent a notice to the customer. The customer has to do the right thing and pay the balance on the agreement and take her gown.
Everything I stated was the truth. I call all my customers when their gowns arrive so I can arrange fittings, pick ups and remind them of their balances due. Usually the customer delays picking up the gown until they can come up with the money for the final payment, which is what I thought was the case with the second gown. When I called the customer’s work number, I spoke with someone who told me that my customer was not in and was out of the country. There is no way for me to know this, unless I was told this from someone there. Then a message was left at the customer’s home number immediately following that call. This is the first I have heard that this customer was not satisfied with any gown. She never made any complaint about the first dress. The customer accepted the first one, after stating that she liked it and realized that other than the bust and length, the gown fit. These items came in with more than enough time for her have any alterations made if needed either in house or an outside seamstress. As for the customer being unsatisfied over the second gown, I do not know how one could be, if they never came in to try it on. If you felt that my business practices were oppressive, you could have gone to any other dress shop. However, there is no designer in the bridal industry that makes a gown per your request in a certain size and color that would allow you to return it or cancel an order after it is placed. There is nothing more I can do. These gowns were ordered by you and you knew there were no returns. As it stands right now, there is still a balance owed that has been incurring interest per your signed contract.
Complaint[redacted]
I am rejecting this response because: This business has $100 of my money for a dress I never received. I kept the 1st dress because I paid for it and felt I had no other recourse. After consulting an attorney I was advised otherwise. There was absolutely no messages left for me and they knew I was out of the country only because I told them when I ordered both dresses . I would like this matter resolved and feel that any reputable business would try to make a customer happy or at least meet them half way on issues.. These repeated correspondence only goes to prove my point that this business is about being right and not doing the right thing.
Sincerely,
[redacted]
This is in response to a complaint made by [redacted] She ordered 2 gowns from us on February 2, 2016. One was needed for 5-14-16 and the other 7-3-16. The first one by Christina Wu # [redacted] was ordered in a size 18. The reason for this was I took three measurements from her, Bust 37...
Waist 33 Hips 45. This measured a size 18 in the waist and hips from the designers size chart. The bust size was that of a size 14. She tried on our sample of this gown which is in a size 14. This gown in no way fit her. It was extremely small and would not zip up. Please understand that these gowns are made overseas and their body to garment measurements is different than those in the US. You usually need 2 number sizes bigger than what you wear every day. The second dress is made by designer Impressions #[redacted] sample was also tried on by her. Our sample size is a size 14 and by their size chart (which is different from designer to designer) she measured a size 16 in the waist and hips and a size 12 in the bust. The sample was snug on her and would not zip up in her waist. When [redacted] ordered these gowns, she obviously knew that the samples were too small and I show what the size charts represent. I tell her what size I recommend, but there is a spot on the contract that lets her decide what size to order. She even initialed this to confirm that she was explained this. If in fact she was a size 10 in either of these gowns, the samples would have been too large on her and she would not have agreed to the sizes ordered. When the first gown came in on April 19th, she was notified and came in the following day. As for her calling in to inquire on the status on the gown, I doubt that she would have called 4 times as she was told upon ordering to expect a 12 – 14 week shipping time which is standard in the industry . It shipped well within that time span. When she came in and tried it on, the gown was big in the bust (which we knew would happen) and long in length as they are all cut for a 5’9” height. We offered to do any alterations for her, but she decided that she wanted to have her own seamstress do the work. The second gown arrived at our shop on May 17th. She was called at work and we were told that she was out. On the same day, a message was left on her home number. On June 17th, another call was placed to her inquiring when she was planning on picking it up (she uses her own seamstress). She rudely stated that she didn’t want the garment any longer and for me to do whatever I need to do. Her comment on our contract agreements, that it was coercion, is absurd. I do not know what attorney would give her that advice. The definition of coercion is “the practice of persuading someone to do something by using force or threats”. She was not forced nor threatened to order anything from us. If she in fact bought gowns in size 10, there are only three ways they fit her. 1. They are made in USA which has different body to garment measurements, 2. She lost inches or 3. The garments were let out. I have made measuring errors in my 28 years of business, but never 4 sizes off. Also, when I have made an error, I alter it at no charge to the customer as I am an honest business person. She signed the contracts of her own free will knowing full well, that there are no refunds, exchanges or cancelations. Our contracts are legal and binding and apply to all state laws and regulations.
Complaint: [redacted]
I am rejecting this response because:Almost all of what she has said is untrue. There was no message left on my home phone or at work. She didn't deliver on what was promised and now has my money for no goods delivered except for dress number 1. I was never rude to her and yet another lie where she states that I said do whatever you need to do. She said that not me. Extremely unfair business practice to have someone sign a contract where you cannot return an item if it is unsatisfactory. I will be pursuing this with the attorney general's office and small claims court if this is not resolved.
Sincerely,
[redacted]