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Stop Aging Now LLC

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Stop Aging Now LLC Reviews (2)

Dear Mr. [redacted],Thank you for your inquiry regarding complaint [redacted]. We have researched the complaint and found that on 4/20/2016, Mr. [redacted] emailed our Customer Care Department regarding a special offer. His email reads, "I am look at your ordering page. I do not understand the pricing...

math: according to the final prices, you are NOT getting the extra bottles free (in the first two choices.)" On 4/21/2016, we responded by apologizing for any inconvenience and asked Mr. [redacted] to provide us with the special offer code so we could look further into his inquiry. His email did not mention a product name, price, or promotional code needed to research his inquiry. Furthermore, we did not receive a response to our reply.It is possible that Mr. [redacted] may have called our toll-free line to speak with an agent about this matter, but we do not have a record of any phone conversations on 4/19/2016 or 4/20/2016 between our company and Mr. [redacted].The customer statement that you have provided mentions our special offer for Max-B12. The special offer page: http://www.stopagingnow.com/energy.938/advertises three different promotions: six bottles plus two free (price per bottle includes bonus bottles) for a total of $63,60, which is $7.95 per bottle. The second promotion is three bottles plus one free (price per bottle includes bonus bottle) for a total of $39.80, which is $9.95 per bottle. The last promotion is one bottle for a total of $14.95; no free bottles are included with this option. In addition, shipping is free with either of the three offers. Please see the attached PDF for details.We pride ourselves on the level of attention and care that we offer our customers and take any complaints seriously,| hope that I have provided enough information to dismiss Mr. [redacted]'s complaint. Please advise whether further information or clarification is needed.Thank you for your attention.Ashleigh R[redacted]Customer Care Manager
Stop Aging NowDirect: ###-###-####[redacted]|Bethesda, MD 20814|###-###-####|StopAgingNow.com

Dear [redacted],
Thank you for your inquiry regarding complaint [redacted]. We have researched the complaint and found that on 1/13/2016 the customer was shipped six bottles of [redacted] (the product that she initially intended to order) valued at $119.70, free of charge to rectify the...

situation. We advised the customer to keep the incorrect product with our compliments, as it offers similar benefits to the item the customer intended to order. The [redacted] tracking number including proof of delivery is [redacted]. The original order, totaling $44.85, referenced by the customer was placed by her on our website. The order was packed and shipped according to her input on our website. The customer did not order [redacted] as stated in her complaint, but did in fact order a different product with a similar name, Joint Formula for Dogs. We recently changed some of our pet product formulas and packaging which may have added to the confusion.The customer was asked to send the incorrect order back at her expense because it was not a mistake on our part. Our return policy, which can be viewed using the address below, states that we will pay for the return shipping in the event a customer receives incorrect or damaged merchandise as a result of an error on behalf.http://www.stopagingnow.com/customer service/return policy
One of the agents the customer spoke to did not understand her situation and did send out a complimentary order (which was duplicated) for an incorrect product. The orders were cancelled before they shipped, the customer was not charged or expected to pay for return shipping. This was regrettable and Surely added to the customer's frustration.
While we maintain that we are not responsible for the customer's initial complaint, it is unfortunate that we were unable to satisfactorily resolve the customer's complaint. However, I see that the customer was ultimately sent the product that she intended to order and was not asked to ship any items to us at her expense, thus satisfying the customer's desired outcome/settlement. We pride ourselves on the level of attention and care that we offer our customers and take any complaints seriously. I have reached out to the customer to follow up, but have not received a return call.
I hope that I have provided enough information to dismiss the customer's complaint, as it appears that the issue was resolved on the same day the customer filed the complaint. Please advise whether further information or clarification is needed.
Thank you for your attention.

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