I would like to apologize for the delay in having this order claim resolvedWe had switched over to a new claims system in which some claims have been left behindI just went ahead and ordered you a brand new North Shore Media Chest [redacted] which should be delivered to the home delivery carrier this upcoming weekOnce they receive it they will be calling you to get you scheduled for a date and time of delivery
Customer purchased the [redacted] which is listed on our site here [redacted] The customer received exactly as what she ordered and in no way did tell her this was a different setThe customer actually checked out from our site on their own at Order # [redacted] | Nov **, 7:17:PM in which they accepted the terms and conditions and saw photos of exactly what they were gettingWhat the customer is confused about is that the Ashley stores offers versions of the headboard which is not allowed to be sold onlineWe only advertise one model of the [redacted] set which is pictured at the link above and that is exactly what the customer receivedWe advised the customer that we can send a technician out to their home to remedy the issue with the draws, however the customer kept on insisting that everything is picked up and a full refund is issued1Stopbedrooms did not do wrong by the customer in anywayPlease see our policy below, thank you ** [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have attempted to call the number provided on four separate occasions and have not been able to get to someone who can resolve the issue:I called on Thursday, I was told that the "sales supervisor" I was told to call back and speak to was only available Monday-Friday, 10am-6pm EST and I needed to call back Monday.I called TWICE on Monday, and the representative placed me on two separate ten minute holds while he attempted to reach a sales supervisor before disconnectingNot only is this frustrating, I have had to explain the situation each time to representatives that have no background on the issue explained hereIt would be helpful if someone could reach out to me at the contact information provided to resolve the issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business is simply reiterating their last response which, again, fails to address the advertising in question, which states "We will beat ANY competitor's price by 10% or more!"Forwarding a link to the price match policy, which does not address this 10% price match policy, is not an appropriate responsePlease see my last response for more information as this does not address my concerns with the businesses advertising In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
The customer had a damaged dresser in which we originally ordered a replacement that unfortunately arrived from the manufacture damaged as wellThere is another order placed with the manufacture for a brand new dresser which is due to arrive in to our Phoenix AZ delivery carrier within the next 10-daysOnce they receive it they will be contacting the customer to get you scheduled for a date and time of deliveryPlease let me know if there is anything else I may assist you with
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have been contacting them wondering what is going on and they keep saying that their delivery person has try reaching meWhich is not true I emailed them on 11-**-and again yesterday 11-**-in response to their email saying that they are going to deliver the piecesI have not received a delivery date or any replacement as of today In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The customer is waiting for the last piece of the replacement which is a nightstandWe currently have the order ready for delivery however the customer is not calling back the delivery carrier to schedule a timeI'm showing that we tried to reach out to Kerry three times with no call backPlease have the customer contact Randy at ###-###-#### to schedule a date and time for the last piece of furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Customer's order was delivered on 5/*/Please let me know if there is anything else I may assist you with, thanks
I would like to apologize for the delay in having this order claim resolvedWe had switched over to a new claims system in which some claims have been left behindI just went ahead and ordered you a brand new North Shore Media Chest [redacted] which should be delivered to the home delivery carrier this upcoming weekOnce they receive it they will be calling you to get you scheduled for a date and time of delivery
Customer purchased the [redacted] which is listed on our site here [redacted] The customer received exactly as what she ordered and in no way did tell her this was a different setThe customer actually checked out from our site on their own at Order # [redacted] | Nov **, 7:17:PM in which they accepted the terms and conditions and saw photos of exactly what they were gettingWhat the customer is confused about is that the Ashley stores offers versions of the headboard which is not allowed to be sold onlineWe only advertise one model of the [redacted] set which is pictured at the link above and that is exactly what the customer receivedWe advised the customer that we can send a technician out to their home to remedy the issue with the draws, however the customer kept on insisting that everything is picked up and a full refund is issued1Stopbedrooms did not do wrong by the customer in anywayPlease see our policy below, thank you ** [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have attempted to call the number provided on four separate occasions and have not been able to get to someone who can resolve the issue:I called on Thursday, I was told that the "sales supervisor" I was told to call back and speak to was only available Monday-Friday, 10am-6pm EST and I needed to call back Monday.I called TWICE on Monday, and the representative placed me on two separate ten minute holds while he attempted to reach a sales supervisor before disconnectingNot only is this frustrating, I have had to explain the situation each time to representatives that have no background on the issue explained hereIt would be helpful if someone could reach out to me at the contact information provided to resolve the issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business is simply reiterating their last response which, again, fails to address the advertising in question, which states "We will beat ANY competitor's price by 10% or more!"Forwarding a link to the price match policy, which does not address this 10% price match policy, is not an appropriate responsePlease see my last response for more information as this does not address my concerns with the businesses advertising In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
The customer had a damaged dresser in which we originally ordered a replacement that unfortunately arrived from the manufacture damaged as wellThere is another order placed with the manufacture for a brand new dresser which is due to arrive in to our Phoenix AZ delivery carrier within the next 10-daysOnce they receive it they will be contacting the customer to get you scheduled for a date and time of deliveryPlease let me know if there is anything else I may assist you with
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have been contacting them wondering what is going on and they keep saying that their delivery person has try reaching meWhich is not true I emailed them on 11-**-and again yesterday 11-**-in response to their email saying that they are going to deliver the piecesI have not received a delivery date or any replacement as of today In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please have the customer send photos of the defect to [email protected] and be sure to include the order number in the subject line, thank you
The customer is waiting for the last piece of the replacement which is a nightstandWe currently have the order ready for delivery however the customer is not calling back the delivery carrier to schedule a timeI'm showing that we tried to reach out to Kerry three times with no call backPlease have the customer contact Randy at ###-###-#### to schedule a date and time for the last piece of furniture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***