Dear Customer,We are glad you are concerned about the quality of service Stop Muscle Shop provides to its customers! We have attached the waiver you referenced signing before you got your membership clearly stating that you have read the waiver and release policies involved with utilizing our facility and that you were urged to speak to a physician before attempting to exercise in our facility and that if you ever need help in using the equipment you are free to ask our staffWe have also attached part of one of our ongoing preventative maintenance visits as a show of good faith that we have taken every effort to ensure that our facility is safe and in good repairFinally, we have also attached a written statement by a witness and current member of our facility testifying that immediately after the incident we attempted in every which way to recreate the incident and failedIt is our strong belief that our equipment is safe and well maintained and do understand that customers may disregard our efforts to ensure equipment is used properly, thus leading to an unfortunate occurrenceWe wish you the best in your future endeavors and had already cancelled your auto-deduct for next month, there is no need at all to add insult to injury! Lastly, do to professional advice to prevent further injury due to a customer's misuse we ask that you discontinue using our facility until proper training courses for equipment use and clearance from a physician has been providedThank you so much for your time and effort! We look forward to resolving this issue with haste
Dear Customer,We are glad you are concerned about the quality of service Stop Muscle Shop provides to its customers! We have attached the waiver you referenced signing before you got your membership clearly stating that you have read the waiver and release policies involved with utilizing our facility and that you were urged to speak to a physician before attempting to exercise in our facility and that if you ever need help in using the equipment you are free to ask our staffWe have also attached part of one of our ongoing preventative maintenance visits as a show of good faith that we have taken every effort to ensure that our facility is safe and in good repairFinally, we have also attached a written statement by a witness and current member of our facility testifying that immediately after the incident we attempted in every which way to recreate the incident and failedIt is our strong belief that our equipment is safe and well maintained and do understand that customers may disregard our efforts to ensure equipment is used properly, thus leading to an unfortunate occurrenceWe wish you the best in your future endeavors and had already cancelled your auto-deduct for next month, there is no need at all to add insult to injury! Lastly, do to professional advice to prevent further injury due to a customer's misuse we ask that you discontinue using our facility until proper training courses for equipment use and clearance from a physician has been providedThank you so much for your time and effort! We look forward to resolving this issue with haste