Stor'em Self Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom It May Concern: My name is *** *** and I am the Regional Manager with Stor’em Self StorageI am writing today in response to complaint ID number ***This complaint is regarding the account for Miss *** ***, with whom we have a signed lease on file for rental of a 5X
interior unit for the period of 8/1/2015-10/31/This unit is located in one of our buildings that remains locked unless a tenant or authorized access has signed out a keyInterior buildings are included on our property inspections, to check for signs of damage, trash etcOn October 31, 2015, Miss *** completed an incident report stating that she had items missing from her unit. A police report was filed, and we were given the case numberDetective *** *** was assigned to the caseSecurity is of the utmost importance to us, so once we received the incident report we investigated this matter immediatelyVideo, gate activity, sign out sheets and property inspection reports were reviewed and all information pertaining to this incident was forwarded to the police department I was in contact with Miss *** on and off for about a month after the incident, to keep her informed of my contact with Detective ***In review of my email records, including junk mail, I have not received a message from Miss *** since November of last yearIn our correspondence my cell phone number was included, so if Miss *** has further questions she is welcome to contact me at this numberThat number is 858-740-In regards to Miss *** statement regarding security and staff, the company takes several measures to prevent theft at our propertiesOne of the many steps we take is that all Stor’em Self Storage employees are required to pass a full background check. There are no exceptionsAs part of our lease agreement that Miss *** signed, it states that all personal property stored within or upon the storage space by Occupant shall be at Occupant's sole risk. Owner and Owner's agents and employees shall not be liable for any loss of or damage to any personal property in the storage space or at the self storage facility arising from any cause whatsoever including, but not limited to, burglary, mysterious disappearance, fire, water damage, mold, rodents, Acts of God, the active or passive acts or omissions or negligence of the Owner, Owner's agents or employeesAlthough we have a fully executed lease with Miss *** on file and we have fully cooperated with the police department’s investigation, we sympathize with Miss ***As an effort to resolve the matter, not as an admission of liability or responsibility, we will be happy to refund what Miss *** paid on this accountTo summarize, there were three payments made, in the amount of $Unless we receive a different address by 7/26/16, we will issue a check to the address ** *** *** ** *** *** *** ** *** Sincerely, *** *** Regional Manager Stor’em Self Storage

I understand the frustration that the tenant must feelHaving one's space broken into and belongings rifled through is incredibly violatingWe take these violations very seriously as it is a reflection on our businessWe did have a string of break-ins which when discovered were immediately
communicated to the tenants that were affectedSince the belongings are not ours and the tenants stores at their own risk, the tenant must file a complaint with local law enforcement or they will not actThat being said we also made formal complaints to the authorities and have been in contact with them regularlyDuring this process we worked with the local authorities and reviewed hours of video and were able to identify a suspectSince the investigation is ongoing we cannot comment on who exactly this person is, but we recommend calling the contact that was handling the case. I apologize if the tenant feels that we are not working hard trying to solve this problem, but this has been our number one priority since its discoveryPlease let me know if there is anything else I can provideThank you