Storage 4U

Complaint: ***
I am rejecting this response because: It is a matter of law; the text agreement between Respondent's Manager and myself is a "legal binding contract", which in all things, must be fulfilledSee *** v*** ** *** ***, Civil Action No***; "[1] *** "applies only to transactions between parties each of which has agreed to conduct transactions by electronic means...T*** SubSectSee *** vs***, No.***, *** ** *** ** *** (Tex.App.-Corpus Christi Mar7, 2013, no pet)(finding legally sufficient evidence of agreement to conduct business electonrically "where parties exchanged communications regarding offers and counteroffers about the State Property via e-mail messages") More, it is now without doubt, after these exchanges of communication to my complaint to your office by Respondent, that (1) NeitherRespondent or his Manager ever denied that the fact that she had deliberately communicated to me and misleading information that the unit #*** was wrongfully placed on the auction block "on-line" for whatever reason, and, that; (2) Her true intentions was for the sole purpose of returning said property to the former owners/tenants. In addition, these deliberate deceptive acts were simply a ploy to fraudulently induce me for the purpose of wrongfully and unlawfully enrich herself and Respondent Respondent, and his employees, like everyone, must follow the letter of the law, to deviate as such without being held responsible would be detrimental to the very fabric of the law, and cause things to become chaotic and uncertain. Also, Respondent and his Manager have demonstrated no remorse for their deceptive actions, and outlandish slanderous accusation towards me as being an extortionist, which is beyond outrageous! As she has failed to apologize to this point. In conclusion, I will accept nothing less than fulfillment of the contractual agreement for the sum of $3,000.00, plus an additional $for lost time, hired assistant, and gasoline in CASHAnd that Respondent and/or his employees come to my storage facility to recover all said property at an agreed time and date, accordingly.Greetings are tendered with kind regards. Email | Pr
*** ***

There are two reasons this has become an issue: First, I was simply trying to help the customer of the sold unit based on statements made by Mr***; and second, Mr*** broke his word to a reasonable proposal at which point he tried to drive up the price.Our business is the rental of self storageIn the course of our business it is necessary to conduct public auctions on customer's stored belongings when the customer is unwilling or unable to pay the rentWe have been in this storage business for 20+ years and unfortunately have had to sell customers unit contents at auction more than we would likeMr*** became the winning bidder during an on-line auction on July 28, As he states in his original complaint, the on-line auction process went as expected.I will, for the record, respond to his complaint with my viewpoint:On July 28th *** *** came to our office and paid for a unit he won bidding at www.***.com, he left a cleaning deposit as per the auction rules and finalized moving out on Friday, July 29, He received his cleaning deposit and had a conversation with my property manager.He stated to my manager that the items he purchased were of great value and included a military locker with service memorabiliaHe also stated that his (*** ***'s) father had seven storage units throughout San Antonio when he died and his family didn't get to recover any of itThe storage lien law does not allow us to inspect the unit or open anything inside the unitWe simply must take pictures from the outside and write a brief inventory of what we seeI erroneously came to the decision to try to recover the items for the customer and see if there was anyway of locating them other then what had already been tried.I reached out to *** *** and asked if he would be willing to bring the items backI would pay him $and he would give me three months to try to locate the customerIf my efforts failed, he could retrieve the itemsIf my efforts succeeded I would pay him an additional $I requested my assistant set up a meeting with *** *** for Saturday morning at 11AM, he agreed to 11:30AMAt 11:16AM I received a message that he would not be able to meet me, but to call him instead.I called Mr*** and made my offer as stated aboveHe said he could not part with the items on those termsI asked him what terms he wantedHe proposed $1,cash be paid on the following Monday and he would return the items and that would be the end of it -- whether I located the customer or notI agreed and sent a text message providing Mr*** a code to use should he could come to the facility at his convenience over the weekend and explained we have 24-hour accessUpon arriving at my office Monday morning there was a text message from *** *** stating that on further assessment he could sell the items immediately for $3,and would take nothing lessAt this point I was unfortunately still considering this and agreed, if he would guarantee all the items would be returned exactly as they were when he removed themHe agreed and I told him I would get the moneyWithin two hours of this and upon further contemplation, I decided that this was not a viable course of actionConsidering, we had an agreement on Saturday and he changed his mindI was losing confidence I was dealing with an honorable forthright personA text message was sent to Mr*** telling him I would not be buying the contentsMr*** arrived at the facility with some of the items and I reiterated that I was not interested in a transaction with him.Bottom line he retracted our first deal and I retracted our second, we just couldn't make a dealHe purchased a unit under the terms of an auction bidder with no guarantee of profitWith a purchase price of $(including tax) and a sale price of $3,000, Mr*** will have a significant gainI fail to see where this individual has been damaged, when in fact, based on his word as to the value of the property, it is clearly the opposite.I appreciate the Revdex.com assisting in this matter; however, no additional correspondence concerning this issue will be issued from Storage 4UAttached are the copies of text messages between myself and Mr***

Thank for your time and effort in resolving this issue. We have owned and operated self-storage facilities in San Antonio for the past twenty-three years and regret this issue with Mr. [redacted]. On July 28, 2016, Mr. [redacted] was the successful on-line bidder for storage unit [redacted] — a 5x10 unit. The unit in...

question was being sold due to delinquent rent since January 2016. Our intent is not to sell customer goods and we do everything possible to preclude an auction. However, after repeated attempts through certified mail and numerous telephone calls, it became necessary to conduct a non-judicial foreclosure. The sale was conducted in accordance with Texas Property Code utilizing an on-line vendor — the sale was legal and complied with all attendant notifications and laws. My policy is to do everything possible to preserve and protect the customer's goods and have stressed such to my staff. We take special care to ensure no one enters the unit prior to the auction and only take a picture in front of the unit prior to the sale. Accordingly, when the Property Supervisor heard from Mr. [redacted] that the unit contained antiques, etc., she was motivated to retrieve the goods for the benefit of the foreclosed customer. The Property Supervisor reached out to Mr. [redacted] and asked if he would be willing to bring the items back if we would pay him $500.00 and allow us three months to try again to locate the delinquent customer. If her efforts succeeded, we would pay Mr. [redacted] another $500.00. If the effort failed, Mr. [redacted] could retrieve and sell the unit contents. Mr. [redacted] declined the offer. Upon declining the offer, Mr. [redacted] stated he wanted $1,200.00 to return the contents. Mr. [redacted] then sent a text message later stating he would not agree to return the items for less than $3,000.0 -- a 1,006% increase in value! The Property Supervisor initially agreed to the $3,000.00 and established a time for Mr. [redacted] to return the unit contents. When Mr. [redacted] arrived, the Property Supervisor realized the folly of the situation and informed Mr. [redacted] the offer was retracted. The Property Supervisor was following established Company policy; however, when I heard of the incident, I immediately determined she made the correct decision recanting the offer of $3,000.00 — in fact, I would have offered nothing for the return of the goods. However, the Supervisor is markedly aware of my policy which motivated her to take action. As a means of ameliorating the situation, I made a telephone call today to Mr. [redacted] offering to reimburse him for his time, gas and labor cost. Per his statement, that amount was $75.00. He refused the offer and continues to demand $3,000.00. In response, I asked him "If the goods in your possession are worth $3,000.00, why don't you sell them and recoup what you paid for the unit?" He continued to state he wanted to be paid $3,000. Except for the money for his time, gas and labor, Mr. [redacted] is not damaged in anyway and has the wherewithal to make a significant return if the value is what he suggests. If he is able to market the goods for $1,200.00, his return is 343% -- a fantastic return. Again, thank you for your time. I will be more than happy to pay Mr. [redacted] $75.00 for his gas, time and labor.Sincerely yours,[redacted] Owner

Complaint: [redacted]
I am rejecting this response because: Respondent clearly missed the mark.  A "binding contract" is at  issue, which was agreed upon between the Respondent's Manager and I for the sum of $3,000.00 cash upon delivery of said property,  which she wrongfully terminated, and caused me to suffer financial loss.  Additionally, I do not want any other consumer to go through the same deceptive acts, and suffer serious financial loss at the hands of the Respondent or his employees that I was subjected to, at no fault of my own. Such can be proven by the Respondents' own admissions, and his facility Manager "Terra" who used  coercion and fraudulent inducement to wrongfully enrich herself and his  company by deliberately making false claims to me, that; (1) The unit had been wrongfully placed on the auction block "on line" for whatever reasons; (2) Her intention was to return the property to the former tenants; (2) Her repeated pressure phone calls to get me to make a speedy  agreement, and;(3)  Agreeing to the terms of the  contract to purchase the property for the sum of $3,000.00 cash upon delivery which had been carried out, only to then  wrongfully withdraw from said agreement after she had the opportunity to view the items on my truck; (4) Her failure to enter a "Notice To Withdraw" from the contract in a timely manner in accordance to Texas Statute under Contract Law.   Furthermore, Respondent asserts that his Manager acted in accordance to his policy, that is now in question,  which clearly violates Texas law.   Also, during our telephone conversation, Respondent  admitted that his Manager did in fact lose her sense of emotions and rational thinking during her text messages entering our "text contractual agreement", and her slanderous statements in accusing me of me of EXTORTION!!  And did in fact tender his apology for her out of control behavior which I refuse to accept, because; said apology was found to be disingenuous,  as the true culprit failed to come forth and admit her wrong doing for falsely accusing me of a felony crime!   Moreover, Respondent failed to realize that because of his Manager's deliberate deceptive communications to me that, the unit was wrongfully put up for auction for whatever reason, and she so desperately wanted to return the property to their former tenants; I suffered the loss of an immediate sale for the entire lot by a buyer who was ready to pay cash that exceeded $3,000.00 only after I had informed him of what she had communicated to me. Whereas, he stated to me that, he did not want to have any part of any wrongful or possibly illegal purchases. More, because of that, a sense of mistrust was created towards me, at no fault of my own.Additionally, based on his admissions, Respondent should have demonstrated regard of the truth in this matter as to the motives and morale imperative concern of his employees' unlawful deceptive actions as any professional business person would have under same or similar circumstance, but failed to do so for whatever reasons.  It is crystal clear; Respondent's  managers' deliberate-deceptive-actions to unlawfully enrich herself and him is a direct reflection of his leadership, and in no way excludes them from fulfilling the responsibility and obligation, as a matter of law, to fulfill the contractual agreement accordingly. " Oh, what a wicked web we weave when we first decide to deceive!"  Theretofore,  I respectfully demand for resolve that, the true culprit come forth and tender her apology to me, and that Respondent fulfill the contractual agreement for the purchase of said property for the total sum of $3000.00, plus an additional $75.00 for wasted labor cost, gasoline, and time,  be made to me in cash. And that Respondent come to my storage facility to recover said property at an arranged time and date accordingly.Greetings are tendered with kind regard.
[redacted]