Storage America

Review: Very poor service, locks NEVER work, liars and if the lock doesn't work that they provide for free that becomes -your- lock, be prepared to either purchase a tool to get it opened or PAY for them to do it despite being an always on time PAYING -CUSTOMER-. Also, if you EVER have an issue with your lock, don't expect for them to help you right away...you will have to literally come back after driving all the way there. They had to pry open my lock once which was not done the same day I arrived to get my things (waste of time and gas) but refuse to do it again at no cost although it's a lock their store provides! have recently stated that they have NOTHING to pry open the lock! How does a moving STORAGE company that issues out LOCKS -not- have a tool for locks!??? They themselves (every staff member including the manager) has ALL told me that the locks given out are low grade and often FAULTY! I can't express enough how many times and how long it took me to get things out of storage (even once during bad weather), how many times they had to work on my lock and how rude and not understanding they are when I have drove over here to get my things and got upset. I am a PAYING customer! I pay on time and if I get upset because the service I PAY FOR is prohibiting me from getting my things...imma be upset! I will post this EVERYWHERE for all to see. I have not been provided with working keys to my lock and the ONLY key (singular) that worked was in the office which they are not 'supposed' to keep customers keys due to a 'liability'...where is the other key??? Even the CEO'S secretary said that this didn't seem right. This is a real shame that this happened but gladly I have found someone to help...not uhaul I want to be clear. Being an 'outrage' customer is not talking loud because you CAN'T get the things you PAY for. No!! Being an outrage customer is cursing, calling names, throwing things...need I say more? You guys are literally the worst and according to the FIRST AMENDMENTDesired Settlement: locks are owned by customers NOT uhaul when a customer sets up a storage unit. It was NOT documented on the 31st of January that I came and had trouble with my key! The -only- documentation was that I came in because I was -never- mailed the access cards. All staff who I have been in contact with at this location verbally stated that these locks give trouble and they are poorly designed. How is it Uhaul 'gives away' free locks and leaves the customer to deal with it? I want my things out!