Storage House II

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

When Mrs [redacted] originally called she did not request an exchange, she requested a refund and this was well over days after the purchaseOur return/ refund policy is printed at the bottom of the receipt in caps (NO REFUNDS - EXCHANGES ONLY) and it goes on to say "Exchanges limited to days from the date of merchandise purchase", this policy is also posted in the storeThe issue of the box being opened or not does not play into the matter as the time limit was exceeded

Based on the customers response I will investigate this further as the notes I have concerning this matter do not match up with what she is saying. The store manager will be on vacation next week and I will be in Dallas for the rest of this week so it will be the following week before I can sit down with her to get verification of the information that I have.

I have emailed Mr [redacted] and asked for a date of drop off so I can further investigate this matterIt is our company policy to call the listed customer contact number/s on the claim ticket no less than times prior to disposing of a unitDue to the number of abandoned machines we have left here we are unable to store unclaimed machines indefinitely While the paperwork we give the customer clearly states that you have days to pick up your cleaner or it will be disposed of, we hold all machines for no less than days after making the final notice phone call.I don't know what to say about what a "local competitor" said as I'm not certain how a person would know how to approach a particular repair situation without looking at the machine Ken [redacted]

Sorry for the delay, I was unable to get to this until about 4:yesterday due to meetings- after reviewing the complaint I agree that the customer is correct, machine does not meet requirementsCustomer has been notified that It will be exchanged for proper model

When Mrs. [redacted] originally called she did not request an exchange, she requested a refund and this was well over 30 days after the purchase. Our return/ refund policy is printed at the bottom of the receipt in caps (NO REFUNDS - EXCHANGES ONLY) and it goes on to say "Exchanges limited to 30 days...

from the date of merchandise purchase", this policy is also posted in the store. The issue of the box being opened or not does not play into the matter as the time limit was exceeded.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Based on the customers response I will investigate this further as the notes I have concerning this matter do not match up with what she is saying. The store manager will be on vacation next week and I will be in Dallas for the rest of this week so it will be the following week before I can sit down with her to get verification of the information that I have.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Vacuum and Sewing Warehouse of Conroe IS NOT TELLING THE TRUTH.  I called the store approx 9 DAYS AFTER I RECEIVED THE GIFT.  IT WAS NOT OVER 30 DAYS!!!   I ASKED FOR EITHER A REFUND OR CREDIT. The manager told me she would talk to the owner and call me back. She called me back and told me they cannot issue a refund. She didn't say " but come to the store and see if there is anything we can exchange it out for that better suits your needs". She suggested I try selling it online. That is how all this started. No one there seemed to be even trying to work with me in the first place. I tried for several weeks to sell it online at her suggestion. Then, when I went into the store and told her I had zero luck selling it, she told me the box was opened and therefore was IN FACT a problem because "their customers are very savvy/picky. They don't want to buy an item with an opened box or re taped box." GIVE ME A BREAK!!! Then she said, but "hey, since you are moving to a state on the East Coast, there may be more of a demand for that machine in that part of the US and you may be able to sell it and get more $ for it." SERIOUSLY???
Regards,[redacted]

I have emailed  Mr. [redacted] and asked for a date of drop off so I can further investigate this matter. It is our company policy to call the listed customer contact number/s on the claim ticket no less than 4 times prior to disposing of a unit. Due to the...

number of abandoned machines we have left here we are unable to store unclaimed machines indefinitely.  While the paperwork we give the customer clearly states that you have 30 days to pick up your cleaner or it will be disposed of, we hold all machines for no less than 60 days after making the final notice phone call.I don't know what to say about what a "local competitor" said as I'm not certain how a person would know how to approach a particular repair situation without looking at the machine.  Ken [redacted]