Storage Plus

The contract was explained to [redacted] on the initial date of move in and when she vacated the space ten (10) days after her due date Section TERM OF AGREEMENT/ PAYMENT TERMS: This is a month-to-month Agreement with the Occupancy Charge due to on the [redacted] day of each without further notice,with the exception of the first month's Occupancy Charge, Occupancy charges are not pro-rated and no refunds will be given in the event of termination, default or abandonment I am sorry if [redacted] did not understand the terms of the contract after explanation from representative

Revdex.com: I spoke to [redacted] and [redacted] of Storage PlusUnfortunately, I have been taken for a rideThey claim "that's the way the system is"However, their system needs to be changedSP is allowed to make you pay for the month if you do not remove your merchandise by the [redacted] of the monthHowever, once vacated since they do not pro-rate, that same space can be rented againBasically the space is being paid for by the old customer And the New customer at the same timeMaybe that good business practice to them, but I feel that it is a rip off to their former customersdays was left so how does that work out? I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] Why is storage plus not made to pro-rate and refund moneys to there customers? [redacted] & [redacted] of SP( employees ) "Claims " that 's the way the system isBut it should be betterStorage Plus is allowed to rent storage space , that was previously paid for by the former customerT herefore they are making double money for the same roomCONTRACT SHOULD BE CHANGED

Revdex.com:
At this time, I have not been contacted by Storage Plus regarding complaint ID ***
Sincerely,
* ***

The contract was explained to [redacted] on the initial date of move in and when she vacated the space ten (10) days after her due date.
Section 3. TERM OF AGREEMENT/ PAYMENT TERMS: This is a...

month-to-month Agreement with the Occupancy Charge due to on the [redacted] day of each without further notice,with the exception of the first month's Occupancy Charge, Occupancy charges are not pro-rated and no refunds will be given in the event of termination, default or abandonment.
I am sorry if [redacted] did not understand the terms of the contract after explanation from representative.

In response to [redacted]'s complaint, once again we are sorry for the inconvenience and /or confusion that the customer may have experienced.
 
[redacted] moved out ten (10) days after her rent due date. Had [redacted] moved out before rent due date she would have not been charged. The policy was explained before customer signed and agreed to the contract.
 
Our customers do not question this portion of the Contract as they are made aware of Company Policy before signing.

Revdex.com:
I spoke to [redacted] and [redacted] of Storage Plus. Unfortunately, I have been taken for a ride. They claim "that's the way the system is"... However, their system needs to be changed. SP is allowed to make you pay for the month if you do not remove your merchandise by the [redacted] of the month. However, once vacated since they do not pro-rate, that same space can be rented again. Basically the space is being paid for by the old customer And the New customer at the same time. Maybe that good business practice to them,  but I feel that it is a rip off to their former customers. 21 days was left so how does that work out?
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
  Why is storage plus not made to pro-rate and refund moneys to there customers? [redacted] & [redacted] of SP( employees )  "Claims " that 's the way the system is... But it should be better. Storage Plus is allowed to rent storage space , that was previously paid for by the former customer. T herefore they are making double money for the same room. CONTRACT SHOULD BE CHANGED.

Review: I went to storage plus to get the rest of my belongings there contract states you have 10 days until they start billing you well I came there on the 9 th day of may long and behold not only did they make me pay the full price which is 79 dollars now there is an empty space im paying for its not fair it should have been prorated they never go by there contract and it needs to be adress I feel they should give me money back why did they have me pay for a room that is not in use?Desired Settlement: I would like my 79 dollars back or even half of it or let some one use the room its like im payed for nothing

Business

Response:

The contract was explained to [redacted] on the initial date of move in and when she vacated the space ten (10) days after her due date.

Section 3. TERM OF AGREEMENT/ PAYMENT TERMS: This is a month-to-month Agreement with the Occupancy Charge due to on the [redacted] day of each without further notice,with the exception of the first month's Occupancy Charge, Occupancy charges are not pro-rated and no refunds will be given in the event of termination, default or abandonment.

I am sorry if [redacted] did not understand the terms of the contract after explanation from representative.

Consumer

Response:

I spoke to [redacted] and [redacted] of Storage Plus. Unfortunately, I have been taken for a ride. They claim "that's the way the system is"... However, their system needs to be changed. SP is allowed to make you pay for the month if you do not remove your merchandise by the [redacted] of the month. However, once vacated since they do not pro-rate, that same space can be rented again. Basically the space is being paid for by the old customer And the New customer at the same time. Maybe that good business practice to them, but I feel that it is a rip off to their former customers. 21 days was left so how does that work out?

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Why is storage plus not made to pro-rate and refund moneys to there customers? [redacted] & [redacted] of SP( employees ) "Claims " that 's the way the system is... But it should be better. Storage Plus is allowed to rent storage space , that was previously paid for by the former customer. T herefore they are making double money for the same room. CONTRACT SHOULD BE CHANGED.

Business

Response:

In response to [redacted]'s complaint, once again we are sorry for the inconvenience and /or confusion that the customer may have experienced.

[redacted] moved out ten (10) days after her rent due date. Had [redacted] moved out before rent due date she would have not been charged. The policy was explained before customer signed and agreed to the contract.

Our customers do not question this portion of the Contract as they are made aware of Company Policy before signing.

Consumer

Response:

At this time, I have not been contacted by Storage Plus regarding complaint ID [redacted].

Sincerely,