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Storage Sense

4308 Belair Fontage Road, Augusta, Georgia, United States, 30909

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I have been storing my items since July 2015 with this company which was formally Hollywood Self Storage and was sold to Storage Sense not too long ago. I have always been on time with the company except for once and never had any trouble when I was late. I lost my job and home in November. Within 20 days of the current bill being due, I was locked out of my storage unit (In December). I have been harassed and had numerous fees tact on. I informed them in writing I no longer had a mailing address, yet I have been charged several $50 fees for lein notices they supposedly mailed to an address I no longer have access to... and this was before being even 30 days past due from my current payment. I was also charged within that current month a $50 lein notice fee and a $35 lock cut fee bringing the total to $85. I have never signed a contract with this new company and being exhorted for numerous fees and pushed to sign a contract. I owe as of now the bill for December and January at $144.00 per month plus a $30 late fee for each month. They are demanding I pay it in cash along with several fees bringing my total to over $624.50. I can pay it in credit but not cash right now. They already charged a late fee after the 5th of both months that I have no problems paying but this is out of control. They have made it impossible for anyone to catch it up and Hollywood Self Storage did not do this. I would never have signed a contract agreeing to this place or its rules.
Product_Or_Service: Storage Unit
Account_Number: Unit *** Lease Numbe

Desired Outcome

Billing Adjustment I want to pay what I should owe which is a total of $577.00. This includes two months' worth of late fees. I need to pay this using my credit card. The rest of the fees are extortion and I shouldn't have to pay. I didn't agree to these rules in my original contract. I would like to see this resolved as soon as possible so I can move my things out of there.

Storage Sense Response • Mar 02, 2020

Document Attached***
Good afternoon,

Case number is ***
***
Case ID: ***

I am supplying notes from her account. I am also supplying her past due notice and a current one. I am also supplying her lease. I will also be providing other documents for this case.

I hope this will give you a better insight to this case.

Have a wonderful day!!!!

Melanie

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Address: 4308 Belair Fontage Road, Augusta, Georgia, United States, 30909

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