Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The issue is now resolved. My house would smell worse, at this point, if I waited on help from Appliance Repair. Where was the follow up call? At the end of the day, weather I had previous issues before with the hose or had to be in court, I did not pay the company to come out and flood my house. That is what happened. The hose was safely connected and had been in safe opeation with clothes in it washing, prior to service from the technician. That diminished alone, the work done by your technician. Your company knows that if I had not taken all the steps I did, I would be worse off. The manager never tried to call once. Everyone except a supervisor or manager spoke to me and came out after several calls. Once my husband called there was an offer to come out. I advised several times someone is always in my house. Please take all the jabs and lies you want. Keep the money or not. Lesson learned I will never use your sevices again and I want others to know how your company/employees treat LOYAL CUSTOMERS. Thank you Revdex.com Representative [redacted] for your assistance with this experience from this company. Sincerely, [redacted]
Revdex.com: I have this issue a lot of thought. I Will allow the business second opportunity to get it right. I contacted the business appliance repair and had no option but to leave a message. I advised that I would prefer the tech to come out and repair the washing machine on Sat. I agreed to pay 145.00. I recieved a call on Sat. the company did not have the part(s). I later recieved a text message that they are waiting on the part(s). I left a message requesting to have the repair scheduled two more weeks out. Hopefully they will have the parts by then. Wish me luck.The part(s) have not arrived as of yet
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Ms. [redacted] may have said she needed a lid lock, but we are unable to stock or purchase every part on a machine that customers want us to bring. We come out to the home and diagnose the problem FIRST since we're the professionals. Of course our tech's goal is to repair the unit the first...
time we go out to the home. This takes up less time in everyone's week, and makes the entire repair easier for everyone. Each customer is charged a service call with no additional fee if we have to come back with parts. Not only did Ms [redacted] need a lid lock she also needed a door strike. Even if we had brought the lid switch the tech didn't have the door strike on his truck to complete repairs that day. We offered to discount the job from $255.00 to $200.00 to help satisfy the customer (which is giving her the $55.00 call back if she did the repairs), but we never heard back from her.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The issue is now resolved. My house would smell worse, at this point, if I waited on help from Appliance Repair. Where was the follow up call? At the end of the day, weather I had previous issues before with the hose or had to be in court, I did not pay the company to come out and flood my house. That is what happened. The hose was safely connected and had been in safe opeation with clothes in it washing, prior to service from the technician. That diminished alone, the work done by your technician. Your company knows that if I had not taken all the steps I did, I would be worse off. The manager never tried to call once. Everyone except a supervisor or manager spoke to me and came out after several calls. Once my husband called there was an offer to come out. I advised several times someone is always in my house. Please take all the jabs and lies you want. Keep the money or not. Lesson learned I will never use your sevices again and I want others to know how your company/employees treat LOYAL CUSTOMERS. Thank you Revdex.com Representative [redacted] for your assistance with this experience from this company. Sincerely, [redacted]
Revdex.com: I have this issue a lot of thought. I Will allow the business second opportunity to get it right. I contacted the business appliance repair and had no option but to leave a message. I advised that I would prefer the tech to come out and repair the washing machine on Sat. I agreed to pay 145.00. I recieved a call on Sat. the company did not have the part(s). I later recieved a text message that they are waiting on the part(s). I left a message requesting to have the repair scheduled two more weeks out. Hopefully they will have the parts by then. Wish me luck.The part(s) have not arrived as of yet
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Ms. [redacted] may have said she needed a lid lock, but we are unable to stock or purchase every part on a machine that customers want us to bring. We come out to the home and diagnose the problem FIRST since we're the professionals. Of course our tech's goal is to repair the unit the first...
time we go out to the home. This takes up less time in everyone's week, and makes the entire repair easier for everyone. Each customer is charged a service call with no additional fee if we have to come back with parts. Not only did Ms [redacted] need a lid lock she also needed a door strike. Even if we had brought the lid switch the tech didn't have the door strike on his truck to complete repairs that day. We offered to discount the job from $255.00 to $200.00 to help satisfy the customer (which is giving her the $55.00 call back if she did the repairs), but we never heard back from her.