Storage Treasure, LLC.

Outcome for ID# [redacted] - The customer has been contacted and the issue resolved to their satisfaction

Outcome for ID# [redacted] – The customer was contacted and informed that we are making some enhancements to our system that should address his complaint.

Mrs. [redacted],   Thank you for your business. We value you as a customer and want nothing more than to give you the best experience possible. After reading your complaint, we did not do this and we are sorry. We would like the opportunity to earn back your business and make up for the negative...

experience, misinformation, and the losses due to our negligence.   We wanted our Private Seller account type up and running upon the close of our auction site, StorageBattles.com in January 2017. We were not able to do this in time. Since, we have worked hard to get it up and running but weren’t able to before the demand by our Private Seller community came to surface. We decided we must come up with solution (“work-around”) to give our Private Sellers the tools they need to conduct auctions, as advertised.   The temporary work-around is to use the Facility Manager account and modify it to a Private Seller account. This workaround is being used today and will continue to be used until we finish that account type and thoroughly test it, to deliver the best product and experience to our customers.   Each customer service representative should have been fully equipped with the information and understanding of the newly established “work-around” which allowed you, and all Private Sellers, to post auctions using the Facility Manager account. We have now informed everyone in the company so they fully understand how this works so we do not mislead another customer or cancel an auction by mistake.   We did a few things wrong here and we will use this as an opportunity to improve. We are removing the Private Seller account type option from the registration screen until we have the account type ready to use. We will allow existing Private Sellers to use the workaround and we plan to add instructions on screen to help guide them through the process.   Please reach out to us if there is anything else we can do.   Thank you kindly, The StorageTreasures Team

Outcome for ID# [redacted] - The customer has been contacted and the issue resolved to their satisfaction.