[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Allen [redacted]
I received an email from Interstate Parking claiming the patrol person issued the violation/fine in error. They are supposed to cancel it and mail me documentation stating this was completed
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Kileen ***
The Milwaukee location the customer is referring to is a "Pay by Plate" location, so there would be no reason to display a parking receipt if the vehicle license plate is entered correctly. The license plate number on the customer's Ford Mustang is 612RBU. Unfortunately, this
customer entered her plate incorrectly as ***. Since the correct plate information was not entered at the time the customer parked, it appeared to our patrollers as an unpaid parker. Rather than tow the vehicle for nonpayment or assuming it abandoned and having the city issue a violation or remove it, the patrollers issued internal citations to the Ford Mustang.Upon the customers return, a certified letter was sent to our office with a copy of the receipt and all of the citations, showing the plate was entered incorrectly. The customer could also see that the receipt showed one plate number and the citations showed another. We recognized the customer's error and voided the citations that were issued. We are happy to assist our customers when errors like these occur. A phone call would have sufficed and a certified letter would not have been necessary.Should this customer opt to use our parking location again, entering the correct plate info will prevent the vehicle from being issued an internal citation. Sincerely,Interstate Parking Company LLC###-###-####***
Thank you to Bradley for contacting us and solving an email issue that was preventing us from seeing this disputeMy response to the claimant is as follows: Mr***, I'm very sorry for the confusionLooking at our programming records for that day, it looks like there were a number of other
events in the area at the timeMost of them were of much shorter length than the Admirals game, so that’s how the pricing was setI apologize that the attendant was confused about the schedule and misinformed you about the expiration times, and that a longer purchase option was not available on the machineI’m also reviewing our mail procedures as its clear we did not receive your initial letterI have voided the citation completely and ceased all collection effortsPlease disregard any related notice that I was not able to intercept todayI can confirm that this matter is closed and that no further collection efforts will be engagedAgain, sorry for the error and we hope you join us again! Best regards, Jeff *** *** ***
Sorry that I didn't get to you on time. My complaint with Interstate Parking has been resolved. I was waiting to receive their mitigation in the mail before I responded to you. Thanks for your help! Doug ***###-###-####
The Early Bird rate and signage have a start time and a finish time, like all rates posted, signage is meant as an advertisement and not a comprehensive documentThe signage posted noted the start time but not the end time, which we can see is confusing to someone unaware of this structureThe
lack of communicate on our part is unfortunate and regrettable, steps within the organization have been taken to address this issueWe are contacting the costumer today and are happy to refund the difference between what he paid and the Early Bird price.David *** *** Interstate Parking
Mr. [redacted] stopped to our office this morning with the same claim. Upon further investigation, it was discovered that he had multiple outstanding and unpaid citations. We looked into the one he was referring to, only to find out that there was some type of system malfunction which led...
to the citation. The customer had submitted an appeal, but the appeal was in process and had not been declined. Mr. [redacted] and I worked together to resolve his citations which was ultimately voided. When I asked him about the other open citations against his vehicle, he admitted that he just didn't pay for parking. Nonetheless, I offered to reduce and resolve all of his citations right there on the spot. What should have cost him over $200 in citations, was resolved with a payment of less than $50. I'm disappointed to see a complaint filed with Revdex.com either prior to allowing us to resolve it, or after we worked with him to resolve everything. When he left, I had offered him monthly parking at various locations, and my business card so I could assist him personally. He even shook my hand and thanked me before he left. Tammy [redacted]Interstate Parking Company LLC
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Allen [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Allen [redacted]
I received an email from Interstate Parking claiming the patrol person issued the violation/fine in error. They are supposed to cancel it and mail me documentation stating this was completed
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Kileen ***
The Milwaukee location the customer is referring to is a "Pay by Plate" location, so there would be no reason to display a parking receipt if the vehicle license plate is entered correctly. The license plate number on the customer's Ford Mustang is 612RBU. Unfortunately, this
customer entered her plate incorrectly as ***. Since the correct plate information was not entered at the time the customer parked, it appeared to our patrollers as an unpaid parker. Rather than tow the vehicle for nonpayment or assuming it abandoned and having the city issue a violation or remove it, the patrollers issued internal citations to the Ford Mustang.Upon the customers return, a certified letter was sent to our office with a copy of the receipt and all of the citations, showing the plate was entered incorrectly. The customer could also see that the receipt showed one plate number and the citations showed another. We recognized the customer's error and voided the citations that were issued. We are happy to assist our customers when errors like these occur. A phone call would have sufficed and a certified letter would not have been necessary.Should this customer opt to use our parking location again, entering the correct plate info will prevent the vehicle from being issued an internal citation. Sincerely,Interstate Parking Company LLC###-###-####***
Thank you to Bradley for contacting us and solving an email issue that was preventing us from seeing this disputeMy response to the claimant is as follows: Mr***, I'm very sorry for the confusionLooking at our programming records for that day, it looks like there were a number of other
events in the area at the timeMost of them were of much shorter length than the Admirals game, so that’s how the pricing was setI apologize that the attendant was confused about the schedule and misinformed you about the expiration times, and that a longer purchase option was not available on the machineI’m also reviewing our mail procedures as its clear we did not receive your initial letterI have voided the citation completely and ceased all collection effortsPlease disregard any related notice that I was not able to intercept todayI can confirm that this matter is closed and that no further collection efforts will be engagedAgain, sorry for the error and we hope you join us again! Best regards, Jeff *** *** ***
Sorry that I didn't get to you on time. My complaint with Interstate Parking has been resolved. I was waiting to receive their mitigation in the mail before I responded to you. Thanks for your help! Doug ***###-###-####
The Early Bird rate and signage have a start time and a finish time, like all rates posted, signage is meant as an advertisement and not a comprehensive documentThe signage posted noted the start time but not the end time, which we can see is confusing to someone unaware of this structureThe
lack of communicate on our part is unfortunate and regrettable, steps within the organization have been taken to address this issueWe are contacting the costumer today and are happy to refund the difference between what he paid and the Early Bird price.David *** *** Interstate Parking
Mr. [redacted] stopped to our office this morning with the same claim. Upon further investigation, it was discovered that he had multiple outstanding and unpaid citations. We looked into the one he was referring to, only to find out that there was some type of system malfunction which led...
to the citation. The customer had submitted an appeal, but the appeal was in process and had not been declined. Mr. [redacted] and I worked together to resolve his citations which was ultimately voided. When I asked him about the other open citations against his vehicle, he admitted that he just didn't pay for parking. Nonetheless, I offered to reduce and resolve all of his citations right there on the spot. What should have cost him over $200 in citations, was resolved with a payment of less than $50. I'm disappointed to see a complaint filed with Revdex.com either prior to allowing us to resolve it, or after we worked with him to resolve everything. When he left, I had offered him monthly parking at various locations, and my business card so I could assist him personally. He even shook my hand and thanked me before he left. Tammy [redacted]Interstate Parking Company LLC
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Allen [redacted]