Our records indicate that the order for [redacted] ( [redacted] ***) was placed on the internet and it shipped on 9/21/ [redacted] Overnite Unfortunately, [redacted] returned the package to us stating the shipping information was incomplete or incorrect Upon the package return, we noticed the zip code was wrong We submitted a refund request on 9/24/and the full credit for $was processed directly to the credit card provided for payment on 9/30/ We have left a message for Ms [redacted] to contact us if there is still unresolved issues [redacted] called left her direct phone number for her convenience The confirmation record is shown below for the credit transaction We hope this will suffice Regards, [redacted] ***Call Center Support Specialist [redacted]
Ms [redacted] was impacted by a billing error that recently occurred with a system upgrade for our company, Checks In The Mail She had an order that had never billed and as a result the system transmitted for payment on 9/ We identified the error right away & promptly refunded her on 10/and 10/ We called Ms [redacted] and left a message to call us regarding the problem She did return our call and stated that she did receive the credits However, she had needed written proof for her rent payment I apologized that our customer service agent did not transfer her to the proper department so that she could get the special attention that the situation required We certainly can provide a letter should she still need it for her files Also, we have extended the offer for her to choose a product from our web-site as we value her time and patronage We regret any inconvenience she experienced [redacted] *., our Customer Quality Coordinator, will provide feedback to our Call Center Director and the appropriate representatives She has also provided a direct contact number for Ms [redacted] to let us know how we can be of further assistanceThank you
[redacted] , Thank you for your diligence in contacting me I am concerned as you mentioned leaving a voice mail for me but I did not have one saved Please accept my apologies for the delay on this as we have had internal changes in both our phone systems and emails I will let you know if we need to make changes to what you have on recordI would like to update you on the status of the below complaint for [redacted] Our records indicate that she contacted us on November 11th and she informed us of a situation on her account and that she was receiving numerous emails from Checks In The Mail Our customer service representative noted this and removed her email address She contacted us again on November thand our customer service representative ensured the removal of her email address so that she would not receive any emailsI have personally reached out to our Ms [redacted] and left a message providing my direct phone number so she can confirm the problem was resolved I am still researching this issue with our Marketing and ECommerce Departments to find out exactly what happened I would like the opportunity to discuss fully the details of her order and her concerns I have processed a credit to her American Express Card for her order and will reach out to her again I will update the Revdex.com on any further communicationsPlease let me know if you need anything elseRegards, [redacted] Call Center Support Specialist Harland Clarke Retail Channels [redacted]
Our records show that Ms [redacted] 's original order was actually returned to us by USPS stating "attempted unknown" on 5-10-at 10:am Her replacement order was shipped on 5/via UPS OVERNITE delivery as a courtesy and UPS tracking [redacted] shows confirmed delivery on Wenesday, 5/11/at 12:pm We regret the concerns that Ms [redacted] experienced over the delivery of her check order We have called her and left a message stating we have also processed her refund in full We requested that she let us know if she did indeed receive her replacement check order We mentioned that she could let the Revdex.com know as well Thank you for the opportunity to research and resolve the customer's complaint
We were able to speak to Mr*** today and apologized for the delay in him receiving his deposit tickets. Our records show his order was on hold for additional information regarding the bank & format for his deposit MICR. As a result the order shipped much later and arrived
long after he expected. He had already disputed the charge on his credit card thinking the order would not be delivered. We would have refunded him in full but have already accepted the chargeback and he should have received his funds back to his card. We appreciate Mr*** bringing this complaint to our attention as we have been able to provide feedback in order to not have this type of inconvenience occur again. Regards TDodd, Customer Qlty Coordinator
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is partially satisfactory to meUnfortunately the initial failure to provide acknowledgement documentation resulted in loss of lease and choosing a product from their website cannot compensate for that
Regards,
*** ***
We appreciate Ms*** bringing this issue to our attention. She contacted us stating she had not received the plastic duplicate flap on different occasions. Each time we shipped out of them to her correct address. While researching the Revdex.com complaint, it was discovered
that we had a manufacturing problem where product code was not showing up on our production manifest. The issue has now been fixed and we are shipping her the items next week. We also had called her originally on 10/12leaving a message to contact us in regards to the refund. On 10/she called & our supervisor processed a credit of $for her cover back to her credit card. She should have seen that post to her account by now. Ms*** was more than patient in this matter and we regret any inconvenience she may have experienced
Ms. [redacted] was impacted by a billing error that recently occurred with a system upgrade for our company, Checks In The Mail. She had an order that had never billed and as a result the system transmitted for payment on 9/30. We identified the error right away & promptly refunded...
her on 10/3 and 10/5. We called Ms. [redacted] and left a message to call us regarding the problem. She did return our call and stated that she did receive the credits. However, she had needed written proof for her rent payment. I apologized that our customer service agent did not transfer her to the proper department so that she could get the special attention that the situation required. We certainly can provide a letter should she still need it for her files. Also, we have extended the offer for her to choose a product from our web-site as we value her time and patronage. We regret any inconvenience she experienced. [redacted]., our Customer Quality Coordinator, will provide feedback to our Call Center Director and the appropriate representatives. She has also provided a direct contact number for Ms. [redacted] to let us know how we can be of further assistance. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Only When I receive the complete refund and fees incurred to Open a new checking and order checks
Regards,
[redacted]
Our records indicate that the order for [redacted] ([redacted]) was placed on the internet and it shipped on 9/21/16 [redacted] Overnite. Unfortunately, [redacted] returned the package to us stating the shipping information was incomplete or incorrect. Upon the package return, we noticed the...
zip code was wrong. We submitted a refund request on 9/24/16 and the full credit for $53.01 was processed directly to the credit card provided for payment on 9/30/16. We have left a message for Ms. [redacted] to contact us if there is still unresolved issues. [redacted] called left her direct phone number for her convenience. The confirmation record is shown below for the credit transaction. We hope this will suffice. Regards,
[redacted]Call Center Support Specialist[redacted]
[redacted]
[redacted], Thank you for your diligence in contacting me. I am concerned as you mentioned leaving a voice mail for me but I did not have one saved. Please accept my apologies for the delay on this as we have had internal changes in both our phone systems and emails. I will let you...
know if we need to make changes to what you have on record. I would like to update you on the status of the below complaint for [redacted]. Our records indicate that she contacted us on November 11th and she informed us of a situation on her account and that she was receiving numerous emails from Checks In The Mail. Our customer service representative noted this and removed her email address. She contacted us again on November 25 thand our customer service representative ensured the removal of her email address so that she would not receive any emails. I have personally reached out to our Ms. [redacted] and left a message providing my direct phone number so she can confirm the problem was resolved. I am still researching this issue with our Marketing and ECommerce Departments to find out exactly what happened. I would like the opportunity to discuss fully the details of her order and her concerns. I have processed a credit to her American Express Card for her order and will reach out to her again. I will update the Revdex.com on any further communications. Please let me know if you need anything else. Regards, [redacted] Call Center Support Specialist Harland Clarke Retail Channels [redacted]
This will be an initial response as this will take a few days to bring to a close and we want to make note this complaint was file prior to us identifying the whereabouts of Mrs. [redacted] order. Walmart Checks does regret that an error with the shipping labels caused Mrs. [redacted]...
[redacted] worry and inconvenience. Our company takes these concerns seriously and we immediately began to research the situation. We have spoken to Mrs. [redacted] as well as with her husband by phone. We also sent an email today confirming that we had located their checks and provided direct contact information to our Quality Coordinator. As discussed with her, a refund has been processed to her credit card for her order and we have offered to reimburse her the cost of new checks through the bank. We have already taken steps to provide feedback and document accountability for this error. At this time we are still coordinating with both customers impacted to resolve promptly and completely. We appreciate the efforts and understanding of both parties. We will update the Revdex.com upon satisfactory resolution.
Our records show that Ms. [redacted]'s original order was actually returned to us by USPS stating "attempted unknown" on 5-10-16 at 10:52 am. Her replacement order was shipped on 5/9 via UPS OVERNITE delivery as a courtesy and UPS tracking [redacted] shows confirmed delivery on Wenesday,...
5/11/2016 at 12:18 pm. We regret the concerns that Ms. [redacted] experienced over the delivery of her check order. We have called her and left a message stating we have also processed her refund in full. We requested that she let us know if she did indeed receive her replacement check order. We mentioned that she could let the Revdex.com know as well. Thank you for the opportunity to research and resolve the customer's complaint.
[redacted] ordered on Friday 4/21 via our web-site and chose Overnight delivery for $23.95. We are closed on the weekends and our checks take 3-5 days to print. After production is completed, the package will ship with UPS Overnight / next day. The time frames for the different...
methods are shown on our web-site to help with our customers' expectations. We did confirm with UPS that the order arrived on Wednesday 4/26. Our records indicate that Mrs. [redacted] contacted us on 4/24 and our customer service representative did offer a refund for the delivery once the item shipped. It appears that was not submitted and feedback has been provided to that individual. After speaking to Mrs. [redacted], I requested a refund for the $23.95 plus tax and apologized for any inconvenience she experienced. She does have my direct contact information should she need further assistance. [redacted] has been a Checks In The Mail customer for many many years with no problems. We look forward to a satisfactory and continued relationship. Regards, [redacted]Call Center Support Specialist
Our records indicate that the order for [redacted] ( [redacted] ***) was placed on the internet and it shipped on 9/21/ [redacted] Overnite Unfortunately, [redacted] returned the package to us stating the shipping information was incomplete or incorrect Upon the package return, we noticed the zip code was wrong We submitted a refund request on 9/24/and the full credit for $was processed directly to the credit card provided for payment on 9/30/ We have left a message for Ms [redacted] to contact us if there is still unresolved issues [redacted] called left her direct phone number for her convenience The confirmation record is shown below for the credit transaction We hope this will suffice Regards, [redacted] ***Call Center Support Specialist [redacted]
Ms [redacted] was impacted by a billing error that recently occurred with a system upgrade for our company, Checks In The Mail She had an order that had never billed and as a result the system transmitted for payment on 9/ We identified the error right away & promptly refunded her on 10/and 10/ We called Ms [redacted] and left a message to call us regarding the problem She did return our call and stated that she did receive the credits However, she had needed written proof for her rent payment I apologized that our customer service agent did not transfer her to the proper department so that she could get the special attention that the situation required We certainly can provide a letter should she still need it for her files Also, we have extended the offer for her to choose a product from our web-site as we value her time and patronage We regret any inconvenience she experienced [redacted] *., our Customer Quality Coordinator, will provide feedback to our Call Center Director and the appropriate representatives She has also provided a direct contact number for Ms [redacted] to let us know how we can be of further assistanceThank you
[redacted] , Thank you for your diligence in contacting me I am concerned as you mentioned leaving a voice mail for me but I did not have one saved Please accept my apologies for the delay on this as we have had internal changes in both our phone systems and emails I will let you know if we need to make changes to what you have on recordI would like to update you on the status of the below complaint for [redacted] Our records indicate that she contacted us on November 11th and she informed us of a situation on her account and that she was receiving numerous emails from Checks In The Mail Our customer service representative noted this and removed her email address She contacted us again on November thand our customer service representative ensured the removal of her email address so that she would not receive any emailsI have personally reached out to our Ms [redacted] and left a message providing my direct phone number so she can confirm the problem was resolved I am still researching this issue with our Marketing and ECommerce Departments to find out exactly what happened I would like the opportunity to discuss fully the details of her order and her concerns I have processed a credit to her American Express Card for her order and will reach out to her again I will update the Revdex.com on any further communicationsPlease let me know if you need anything elseRegards, [redacted] Call Center Support Specialist Harland Clarke Retail Channels [redacted]
Our records show that Ms [redacted] 's original order was actually returned to us by USPS stating "attempted unknown" on 5-10-at 10:am Her replacement order was shipped on 5/via UPS OVERNITE delivery as a courtesy and UPS tracking [redacted] shows confirmed delivery on Wenesday, 5/11/at 12:pm We regret the concerns that Ms [redacted] experienced over the delivery of her check order We have called her and left a message stating we have also processed her refund in full We requested that she let us know if she did indeed receive her replacement check order We mentioned that she could let the Revdex.com know as well Thank you for the opportunity to research and resolve the customer's complaint
We were able to speak to Mr*** today and apologized for the delay in him receiving his deposit tickets. Our records show his order was on hold for additional information regarding the bank & format for his deposit MICR. As a result the order shipped much later and arrived
long after he expected. He had already disputed the charge on his credit card thinking the order would not be delivered. We would have refunded him in full but have already accepted the chargeback and he should have received his funds back to his card. We appreciate Mr*** bringing this complaint to our attention as we have been able to provide feedback in order to not have this type of inconvenience occur again. Regards TDodd, Customer Qlty Coordinator
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is partially satisfactory to meUnfortunately the initial failure to provide acknowledgement documentation resulted in loss of lease and choosing a product from their website cannot compensate for that
Regards,
*** ***
We appreciate Ms*** bringing this issue to our attention. She contacted us stating she had not received the plastic duplicate flap on different occasions. Each time we shipped out of them to her correct address. While researching the Revdex.com complaint, it was discovered
that we had a manufacturing problem where product code was not showing up on our production manifest. The issue has now been fixed and we are shipping her the items next week. We also had called her originally on 10/12leaving a message to contact us in regards to the refund. On 10/she called & our supervisor processed a credit of $for her cover back to her credit card. She should have seen that post to her account by now. Ms*** was more than patient in this matter and we regret any inconvenience she may have experienced
Ms. [redacted] was impacted by a billing error that recently occurred with a system upgrade for our company, Checks In The Mail. She had an order that had never billed and as a result the system transmitted for payment on 9/30. We identified the error right away & promptly refunded...
her on 10/3 and 10/5. We called Ms. [redacted] and left a message to call us regarding the problem. She did return our call and stated that she did receive the credits. However, she had needed written proof for her rent payment. I apologized that our customer service agent did not transfer her to the proper department so that she could get the special attention that the situation required. We certainly can provide a letter should she still need it for her files. Also, we have extended the offer for her to choose a product from our web-site as we value her time and patronage. We regret any inconvenience she experienced. [redacted]., our Customer Quality Coordinator, will provide feedback to our Call Center Director and the appropriate representatives. She has also provided a direct contact number for Ms. [redacted] to let us know how we can be of further assistance. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Only When I receive the complete refund and fees incurred to Open a new checking and order checks
Regards,
[redacted]
Our records indicate that the order for [redacted] ([redacted]) was placed on the internet and it shipped on 9/21/16 [redacted] Overnite. Unfortunately, [redacted] returned the package to us stating the shipping information was incomplete or incorrect. Upon the package return, we noticed the...
zip code was wrong. We submitted a refund request on 9/24/16 and the full credit for $53.01 was processed directly to the credit card provided for payment on 9/30/16. We have left a message for Ms. [redacted] to contact us if there is still unresolved issues. [redacted] called left her direct phone number for her convenience. The confirmation record is shown below for the credit transaction. We hope this will suffice. Regards,
[redacted]Call Center Support Specialist[redacted]
[redacted]
[redacted], Thank you for your diligence in contacting me. I am concerned as you mentioned leaving a voice mail for me but I did not have one saved. Please accept my apologies for the delay on this as we have had internal changes in both our phone systems and emails. I will let you...
know if we need to make changes to what you have on record. I would like to update you on the status of the below complaint for [redacted]. Our records indicate that she contacted us on November 11th and she informed us of a situation on her account and that she was receiving numerous emails from Checks In The Mail. Our customer service representative noted this and removed her email address. She contacted us again on November 25 thand our customer service representative ensured the removal of her email address so that she would not receive any emails. I have personally reached out to our Ms. [redacted] and left a message providing my direct phone number so she can confirm the problem was resolved. I am still researching this issue with our Marketing and ECommerce Departments to find out exactly what happened. I would like the opportunity to discuss fully the details of her order and her concerns. I have processed a credit to her American Express Card for her order and will reach out to her again. I will update the Revdex.com on any further communications. Please let me know if you need anything else. Regards, [redacted] Call Center Support Specialist Harland Clarke Retail Channels [redacted]
This will be an initial response as this will take a few days to bring to a close and we want to make note this complaint was file prior to us identifying the whereabouts of Mrs. [redacted] order. Walmart Checks does regret that an error with the shipping labels caused Mrs. [redacted]...
[redacted] worry and inconvenience. Our company takes these concerns seriously and we immediately began to research the situation. We have spoken to Mrs. [redacted] as well as with her husband by phone. We also sent an email today confirming that we had located their checks and provided direct contact information to our Quality Coordinator. As discussed with her, a refund has been processed to her credit card for her order and we have offered to reimburse her the cost of new checks through the bank. We have already taken steps to provide feedback and document accountability for this error. At this time we are still coordinating with both customers impacted to resolve promptly and completely. We appreciate the efforts and understanding of both parties. We will update the Revdex.com upon satisfactory resolution.
Our records show that Ms. [redacted]'s original order was actually returned to us by USPS stating "attempted unknown" on 5-10-16 at 10:52 am. Her replacement order was shipped on 5/9 via UPS OVERNITE delivery as a courtesy and UPS tracking [redacted] shows confirmed delivery on Wenesday,...
5/11/2016 at 12:18 pm. We regret the concerns that Ms. [redacted] experienced over the delivery of her check order. We have called her and left a message stating we have also processed her refund in full. We requested that she let us know if she did indeed receive her replacement check order. We mentioned that she could let the Revdex.com know as well. Thank you for the opportunity to research and resolve the customer's complaint.
[redacted] ordered on Friday 4/21 via our web-site and chose Overnight delivery for $23.95. We are closed on the weekends and our checks take 3-5 days to print. After production is completed, the package will ship with UPS Overnight / next day. The time frames for the different...
methods are shown on our web-site to help with our customers' expectations. We did confirm with UPS that the order arrived on Wednesday 4/26. Our records indicate that Mrs. [redacted] contacted us on 4/24 and our customer service representative did offer a refund for the delivery once the item shipped. It appears that was not submitted and feedback has been provided to that individual. After speaking to Mrs. [redacted], I requested a refund for the $23.95 plus tax and apologized for any inconvenience she experienced. She does have my direct contact information should she need further assistance. [redacted] has been a Checks In The Mail customer for many many years with no problems. We look forward to a satisfactory and continued relationship. Regards, [redacted]Call Center Support Specialist