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Store Space Self Storage

526 Peachtree St, Cocoa, Florida, United States, 32922-7239

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Reviews Storage Units, Storage, RV Storage, Boat Storage, Trailer Storage Store Space Self Storage

Store Space Self Storage Reviews (%countItem)

Rented a unit and then decided to cancel the rental after inspecting it.
My wife and I went online to rent a unit from this company and made an on-line payment. Upon inspecting the unit we found that it wasn't going to suit our needs and found the security of the unit suspect. So we cancelled it and was informed that we would not be getting a refund even though on-line it clearly states: No payment until move in. Customer service @ this location states that upon making a payment we are occupying it even though we did not move any belongings into it or put a lock on the unit.

Desired Outcome

To either obtain a full or pro-rated refund from this company as my wife and I never actually occupied the unit.

Store Space Self Storage Response • Oct 14, 2020

I passed your issue on to the district manager. They will be getting in touch with you within 2 business days for resolution.
Regards, Jane

Company is alleging that I owe them $102.86, in spite of having been in the midst of COVID-19 Epidemic. I have further been told conflicting information. Initially I was told by a representative that the company was going to make concessions with it's consumers; waiving late fees. Last month I paid late, in the amount of $270.80 (Normal Rent). This month my rent is $311.14, added a $40.34 late fee for this month. In addition to this I am receiving numerous other charges including another late fee for this month in the amount of $48.00. This is despite having received assured by a representative- David that I wouldn't incur late charges for this month until Wednesday May 6th, David can be reached at (407)-456-8944. Further am receiving two charges in the amount of $26.40 for the tenant protection plan; have no idea of the charge? Bringing the total cost owed to $141.14, which is absolutely absurd and immoral. To further complicate matters, not a single representative from rental location has reached out to me, in effort to make concessions. This almost seems like a Ponzi scheme, considering I only have receiving text, prompting me for payment. The whole ordeal seems rather peculiar.
Product_Or_Service: Storage Unit
Account_Number:

Desired Outcome

Billing Adjustment Id like to be treated as an individual & not a number. If indeed this is company policy, I find the practice to be immoral. People are already going through enough with the pandemic. To use individuals struggles as a means to profit is simply appalling. It simply adds further injury to insult. I'd like to pay what I owe which is $270.80 and the company stand by it's word. This can only be accomplished by offering assistance in this uncertain time.

Store Space Self Storage Response • Jun 22, 2020

The customers concerns were addressed and a payment agreement resolution was agreed upon on 5.8.2020.

Customer Response • Jun 30, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
I reluctantly accepted the terms, simply as means of ceasing my property from being auctioned off. Please refer to the initial complaint. I paid for the contested month and never received an invoice, for the five-day period when the company changed ownership; charge in the amount $48 and then another $48 on top of that for late fees. Never received the invoice for $48!

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Address: 526 Peachtree St, Cocoa, Florida, United States, 32922-7239

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