I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This is a total scam company. 1st..they make you pay with a credit card before they will send you a proof of your pen.
I sent my logo.The next day a prof came back that didn't even resemble my logo. Thety did not respond to me asking for a new proof. You can not get them on the phone. The do not answer..only live chat. The live chat people are EXTREMELY rude. Sarcastic, not helpful. After 2 days oif waiting for my pen..I went to their live chat & stated I didn't get a 2nd proof..no one will answer the phone nor emails...the response was this (its copy & pasted)Your order was cancelled. (I asked WHY??) the response was...Sorry order was. Good bye. I saw a lot of bad reviews and didn't listen...Don't use this company.they should be shut down!
Sorry for your issue with our company.When ordering assorted it is possible to not receive all the colors.Black is part of the normal assorted combination.All our products come with a refund guarantee.We would be happy to replace or refund any item that you...
are not 100% happy with for any reason.The item would have to be returned to us for a refund or replacement.
I have had a TERRIBLE experience with this company. I have been trying to put an order in online and after wasting much of my time, "[redacted]" did my order math incorrectly, and then proceeded to deny my business upon realizing this. I followed up with a phone call and "[redacted]" proceeded to act strangely when I asked about [redacted] and if I could speak to a manager or owner, and then hung up the phone on me. I can't imagine this is normal business practice, but I can assure you it is not efficient and they have most certainly lost our business. We are a nonprofit organization that brings music to the bedsides of patients in healthcare facilities and would have been long-time customers with our consistent need for marketing products. This would have been a small batch trial order to see if you would be the best vendor for us to use. The message transcript is below.
- - - - - - -
Chat started
You — Update your info
if i'm ordering over $70, can I select the fastest shipping option? or is free shipping available regardless of the total amount
[redacted] joined the chat
[redacted]
Time in transit for shipping is different for every method
Free = 7-10 days
Ground 2-5 days
2nd Day Air = 3 days
2 days
You — Update your info
is it free even if I order less than $70 of product though?
[redacted]
overnight 1 day
Free Shipping is available on orders of $70 or more
when do you need by?
You — Update your info
ok got it !
by 1/20
[redacted]
you are fine with the free shipping them
then
You — Update your info
and is full color logo available ?
[redacted]
our production time is 1 day
You — Update your info
for printing
great!
[redacted]
printing is 1 color
You — Update your info
what if I need 2??
[redacted]
it's possible on some of the pens, not the stick pens
and would be an extra 20% for 2nd Color
You — Update your info
we're a nonprofit, so trying to keep costs down. do you have a recommendation?
[redacted]
the least expensive pens start at the top of the page
as you go down the page the prices go up as you add features
like rubber grips, metal parts, etc
all the pens are popular, just depends on budget, colors, style of pen, etc
You — Update your info
do you know off hand the cheapest pen with the 2-color option?
[redacted]
The classic click II
You — Update your info
ok
[redacted]
second pen down from the top
You — Update your info
got it
[redacted]
if you need to colors, you would need to put that in the comments when ordering
You — Update your info
ok I will do that
[redacted]
I think your logo would look fine in a single color, save money, non-profit
[redacted]
You — Update your info
we just want to keep the branding consistent and the board wants 2 color on all of our promo materials
[redacted]
could do white barrel, purple trim and teal printing
then would have both colors,
but yes, could do purple and teal print
just put in comments - 2 colors teal and purple +20%
and we will get it done
You — Update your info
okay thanks so much!
[redacted]
np
You — Update your info
ok i'm trying to put it through w. the free shipping but it won't add in the addl 20% for the extra color
what should I do?
[redacted]
no, you need to put in comments and we have to adjust at our end
+20% of product cost
You — Update your info
ok is it safe to put payment info in though even though the price is incorrect?
[redacted]
yes, we have to adjust at this end
You — Update your info
not sure if it's autocharged
ok got it
put in the notes as you described
[redacted]
how many pens are you getting?
You — Update your info
150
total would be $70.20
[redacted]
nope it's 69.60
you need to do 200 to get free shipping
total will be $70 for pens, $14 for 2nd Color, shipping = $0 $5 handling fee = Total = $89
You — Update your info
how did you get that? I did 150x.039=58.50... 20% of that is $11.70. $58.50+11.70= $70.20. did I miss something?
[redacted]
58 x 20% = 11.60
11.60 + 58 = 69.60
You — Update your info
it's $58.50 though?
[redacted]
200 = total will be $70 for pens, $14 for 2nd Color, shipping = $0 $5 handling fee = Total = $89
You — Update your info
150 pens x 39 cents per pen = $58.50
58.50 x 20% = $11.70
$58.50 + $11.70 = $70.20, which would put the order over $70 so there should be free shipping ?
[redacted]
I think we will need to pass on this deal. Not worth doing 2nd color on 150 pens
You — Update your info
I'm sorry, I don't understand. Was my math wrong?
[redacted]
2nd color, no logo charge, no set up fee, free shipping on 150 pens, we are going to pass on this
thanks for checking with us
[redacted] left the chat
You — Update your info
I'm shocked by the way I'm being spoken to as a prospective customer...
As a small business owner, I would never treat anyone that way and I hope your reps don't run your business like this with all of your customers. Very disappointing.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This is a total scam company. 1st..they make you pay with a credit card before they will send you a proof of your pen.
I sent my logo.The next day a prof came back that didn't even resemble my logo. Thety did not respond to me asking for a new proof. You can not get them on the phone. The do not answer..only live chat. The live chat people are EXTREMELY rude. Sarcastic, not helpful. After 2 days oif waiting for my pen..I went to their live chat & stated I didn't get a 2nd proof..no one will answer the phone nor emails...the response was this (its copy & pasted)Your order was cancelled. (I asked WHY??) the response was...Sorry order was. Good bye. I saw a lot of bad reviews and didn't listen...Don't use this company.they should be shut down!
Sorry for your issue with our company.When ordering assorted it is possible to not receive all the colors.Black is part of the normal assorted combination.All our products come with a refund guarantee.We would be happy to replace or refund any item that you...
are not 100% happy with for any reason.The item would have to be returned to us for a refund or replacement.
I have had a TERRIBLE experience with this company. I have been trying to put an order in online and after wasting much of my time, "[redacted]" did my order math incorrectly, and then proceeded to deny my business upon realizing this. I followed up with a phone call and "[redacted]" proceeded to act strangely when I asked about [redacted] and if I could speak to a manager or owner, and then hung up the phone on me. I can't imagine this is normal business practice, but I can assure you it is not efficient and they have most certainly lost our business. We are a nonprofit organization that brings music to the bedsides of patients in healthcare facilities and would have been long-time customers with our consistent need for marketing products. This would have been a small batch trial order to see if you would be the best vendor for us to use. The message transcript is below.
- - - - - - -
Chat started
You — Update your info
if i'm ordering over $70, can I select the fastest shipping option? or is free shipping available regardless of the total amount
[redacted] joined the chat
[redacted]
Time in transit for shipping is different for every method
Free = 7-10 days
Ground 2-5 days
2nd Day Air = 3 days
2 days
You — Update your info
is it free even if I order less than $70 of product though?
[redacted]
overnight 1 day
Free Shipping is available on orders of $70 or more
when do you need by?
You — Update your info
ok got it !
by 1/20
[redacted]
you are fine with the free shipping them
then
You — Update your info
and is full color logo available ?
[redacted]
our production time is 1 day
You — Update your info
for printing
great!
[redacted]
printing is 1 color
You — Update your info
what if I need 2??
[redacted]
it's possible on some of the pens, not the stick pens
and would be an extra 20% for 2nd Color
You — Update your info
we're a nonprofit, so trying to keep costs down. do you have a recommendation?
[redacted]
the least expensive pens start at the top of the page
as you go down the page the prices go up as you add features
like rubber grips, metal parts, etc
all the pens are popular, just depends on budget, colors, style of pen, etc
You — Update your info
do you know off hand the cheapest pen with the 2-color option?
[redacted]
The classic click II
You — Update your info
ok
[redacted]
second pen down from the top
You — Update your info
got it
[redacted]
if you need to colors, you would need to put that in the comments when ordering
You — Update your info
ok I will do that
[redacted]
I think your logo would look fine in a single color, save money, non-profit
[redacted]
You — Update your info
we just want to keep the branding consistent and the board wants 2 color on all of our promo materials
[redacted]
could do white barrel, purple trim and teal printing
then would have both colors,
but yes, could do purple and teal print
just put in comments - 2 colors teal and purple +20%
and we will get it done
You — Update your info
okay thanks so much!
[redacted]
np
You — Update your info
ok i'm trying to put it through w. the free shipping but it won't add in the addl 20% for the extra color
what should I do?
[redacted]
no, you need to put in comments and we have to adjust at our end
+20% of product cost
You — Update your info
ok is it safe to put payment info in though even though the price is incorrect?
[redacted]
yes, we have to adjust at this end
You — Update your info
not sure if it's autocharged
ok got it
put in the notes as you described
[redacted]
how many pens are you getting?
You — Update your info
150
total would be $70.20
[redacted]
nope it's 69.60
you need to do 200 to get free shipping
total will be $70 for pens, $14 for 2nd Color, shipping = $0 $5 handling fee = Total = $89
You — Update your info
how did you get that? I did 150x.039=58.50... 20% of that is $11.70. $58.50+11.70= $70.20. did I miss something?
[redacted]
58 x 20% = 11.60
11.60 + 58 = 69.60
You — Update your info
it's $58.50 though?
[redacted]
200 = total will be $70 for pens, $14 for 2nd Color, shipping = $0 $5 handling fee = Total = $89
You — Update your info
150 pens x 39 cents per pen = $58.50
58.50 x 20% = $11.70
$58.50 + $11.70 = $70.20, which would put the order over $70 so there should be free shipping ?
[redacted]
I think we will need to pass on this deal. Not worth doing 2nd color on 150 pens
You — Update your info
I'm sorry, I don't understand. Was my math wrong?
[redacted]
2nd color, no logo charge, no set up fee, free shipping on 150 pens, we are going to pass on this
thanks for checking with us
[redacted] left the chat
You — Update your info
I'm shocked by the way I'm being spoken to as a prospective customer...
As a small business owner, I would never treat anyone that way and I hope your reps don't run your business like this with all of your customers. Very disappointing.