This man is a rip off He built a patio for me and within months the roof was leaking Within a year, I had to have repairs done to it and have it completed like it was suppose to be built The roof dropped and he put partial board at the top for the ceiling which was too heavy He put nails where screws should have been and when he put wire in the ground for my light fixture, he put the wire in the ground naked without a covering I paid him 3, for this mess and had to pay another to fix it like it should have been When I texted him the second time, he totally ignored me until I called and he said that he got my text, but he was business He is a lousy businessman and on top of that, he isn't bond or license I learned the hard way, but God will take care of him, I can't say enough about this horrible job that he called himself doing I am still upset and wouldn't recommend him to build a doghouse He should be shame of his work that he did at my house and he owes me money
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.A main question is whether a broken oil cooler is considered a hidden damage. Also there was a spoken agreement with [redacted] Wall that he would repair the car to be driveable.Another mechanic has explained to me that the 2001 Volvo S40 oil cooler is visible under the car right next to the pan.While I appreciate the initial paying of the towing bill which I then paid in full, i find inaccuracies in [redacted] response. I never heard the term "total loss ". The sheriff estimated the damage at less than $1500. When Tim Wall discussed going inside the vehicle he was referring to the cosmetic bumper repair and not to vital repairs. He assured me he repaired the car to be "driveable". I have since learned that an oil cooler is essential to a car's drivability.He failed to recognize that the oil cooler was broken off. He admits test driving it for 2 miles which would have contributed to the engine and turbo damage that occurred due to running the engine with oil leaking out. During his inspection of damages he should have seen that the oil cooler was broken. [redacted] in [redacted] saw that damage right away. In fact, the manager said that the noise from starting up the engine was alarming enough to turn it off right away.[redacted] has a lot of experience with auto body work but obviously he neglected to see and hear that the oil cooler was damaged to the point that running the engine at all would damage it beyond repair. Also, his estimation of the car being a total loss was inaccurate. The muffler and oil cooler repair was around $650 and a body shop charged $300 to straighten the frame and bumper and the repair by TNT was around $350. A total cost of $1300 which would not be considered a total loss.I ask to be reimbursed for the engine and turbo damage that occurred due to TNT neglecting to recognize that the oil cooler was broken, driving the car and allowing it to driven from their body shop. The total repair for the engine and turbo was $2022 and was completed by [redacted] Volvo in [redacted]. I am willing to negotiate this amount.
Regards,
[redacted]
The question raised is, “Is the broken oil cooler considered a hidden damage?” For this vehicle and situation, the answer is “yes.” We were instructed not to disassemble or repair the damage in its entirety, given permission only to give it an alignment check, mount the tires and replace the battery. (Please see submitted paperwork for reference.) At no time while we had the vehicle did the oil cooler ever appear to be “broken off” as claimed. After we completed the work we were given permission to perform, the vehicle was test driven over two miles with no apparent noise or leaking fluids. At that point, we continued to advise multiple times to allow us to disassemble the vehicle to look for hidden damage, but as it would be additional cost to the customer, the request was refused. Any mechanic surveying the vehicle after the engine issues encountered after pick up would have only seen damage occurring afterwards, not what it would have looked like to us as we released it to Ms. [redacted]. In regards to the “Spoken agreement with Tim Wall that he would repair the car to be driveable,” this conversation was only in regards to passing a Virginia State Inspection, which was the main concern to her at that time. In that conversation, we also went over the copy of the alignment report, stressing the concern of the vehicle’s condition, but the inspection was her primary concern at that time.We are very sorry for what has happened to Ms. [redacted] vehicle, but we can in no way claim responsibility for the outcome because we were never allowed to properly assess the damage from the original accident. We wish we could have repaired this vehicle completely if at all, but since we were never authorized to do so, we could not properly as nor repair it at all. We hope this addresses all complaints against us.Very truly yours,[redacted]TNT Auto Body Repair
This man is a rip off He built a patio for me and within months the roof was leaking Within a year, I had to have repairs done to it and have it completed like it was suppose to be built The roof dropped and he put partial board at the top for the ceiling which was too heavy He put nails where screws should have been and when he put wire in the ground for my light fixture, he put the wire in the ground naked without a covering I paid him 3, for this mess and had to pay another to fix it like it should have been When I texted him the second time, he totally ignored me until I called and he said that he got my text, but he was business He is a lousy businessman and on top of that, he isn't bond or license I learned the hard way, but God will take care of him, I can't say enough about this horrible job that he called himself doing I am still upset and wouldn't recommend him to build a doghouse He should be shame of his work that he did at my house and he owes me money
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.A main question is whether a broken oil cooler is considered a hidden damage. Also there was a spoken agreement with [redacted] Wall that he would repair the car to be driveable.Another mechanic has explained to me that the 2001 Volvo S40 oil cooler is visible under the car right next to the pan.While I appreciate the initial paying of the towing bill which I then paid in full, i find inaccuracies in [redacted] response. I never heard the term "total loss ". The sheriff estimated the damage at less than $1500. When Tim Wall discussed going inside the vehicle he was referring to the cosmetic bumper repair and not to vital repairs. He assured me he repaired the car to be "driveable". I have since learned that an oil cooler is essential to a car's drivability.He failed to recognize that the oil cooler was broken off. He admits test driving it for 2 miles which would have contributed to the engine and turbo damage that occurred due to running the engine with oil leaking out. During his inspection of damages he should have seen that the oil cooler was broken. [redacted] in [redacted] saw that damage right away. In fact, the manager said that the noise from starting up the engine was alarming enough to turn it off right away.[redacted] has a lot of experience with auto body work but obviously he neglected to see and hear that the oil cooler was damaged to the point that running the engine at all would damage it beyond repair. Also, his estimation of the car being a total loss was inaccurate. The muffler and oil cooler repair was around $650 and a body shop charged $300 to straighten the frame and bumper and the repair by TNT was around $350. A total cost of $1300 which would not be considered a total loss.I ask to be reimbursed for the engine and turbo damage that occurred due to TNT neglecting to recognize that the oil cooler was broken, driving the car and allowing it to driven from their body shop. The total repair for the engine and turbo was $2022 and was completed by [redacted] Volvo in [redacted]. I am willing to negotiate this amount.
Regards,
[redacted]
The question raised is, “Is the broken oil cooler considered a hidden damage?” For this vehicle and situation, the answer is “yes.” We were instructed not to disassemble or repair the damage in its entirety, given permission only to give it an alignment check, mount the tires and replace the battery. (Please see submitted paperwork for reference.) At no time while we had the vehicle did the oil cooler ever appear to be “broken off” as claimed. After we completed the work we were given permission to perform, the vehicle was test driven over two miles with no apparent noise or leaking fluids. At that point, we continued to advise multiple times to allow us to disassemble the vehicle to look for hidden damage, but as it would be additional cost to the customer, the request was refused. Any mechanic surveying the vehicle after the engine issues encountered after pick up would have only seen damage occurring afterwards, not what it would have looked like to us as we released it to Ms. [redacted]. In regards to the “Spoken agreement with Tim Wall that he would repair the car to be driveable,” this conversation was only in regards to passing a Virginia State Inspection, which was the main concern to her at that time. In that conversation, we also went over the copy of the alignment report, stressing the concern of the vehicle’s condition, but the inspection was her primary concern at that time.We are very sorry for what has happened to Ms. [redacted] vehicle, but we can in no way claim responsibility for the outcome because we were never allowed to properly assess the damage from the original accident. We wish we could have repaired this vehicle completely if at all, but since we were never authorized to do so, we could not properly a
s nor repair it at all. We hope this addresses all complaints against us.Very truly yours,[redacted]TNT Auto Body Repair