Storm Safe Inground Tornado Shelters, Inc.

Initial Business Response /* (1000, 5, 2015/08/31) */
Contact Name and Title: *** ***, VP
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@stormsafeshelters.com
I spoke to Mr*** the day this occurred and assured him we would take care of the situationMy installer said he
could get his hands on one to replaceIt was not a new basketball goal that was damaged but we certainly wanted to replace one comparable or betterA week or so had past and I left Mr*** a VM on the 27th or 28th that we were still on itMonday morning I received this Revdex.com letter in the mailNot sure why he couldn't have called us for updateNo worriesWe are still taking care of the matter for the ***'s
Initial Consumer Rebuttal /* (3000, 7, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** called me on August 10th because his installer had run over my goalHe then asked me if it needed to be replacedOf course it needs to be replacedI have kids that play on itOf course I thought it was an odd question to askHe then told me he would call me backI gave him a solid two weeks to call me back and then that's when I contacted you guysHe finally called on the 28th of August while I was at work and left a voice messageHe says he found a portable basketball goal that he was going to convert into an inground basketball goalThis I have to see because I'm sure it won't have the bounce back that an inground goal hasAnd I'm hoping it adjust from 71/to 10ftLike the one they ran over

Initial Business Response /* (1000, 5, 2015/05/25) */
Contact Name and Title: [redacted], VP
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@stormsafeshelters.com
Upon receiving Ms. [redacted]'s complaint on the response to her concerns and issues, I reach out to her the day we received...

the notice from the Revdex.com. I left her a VM that day (5/18). After researching how she may have may been overlooked, I determined one of my office personnel had not relayed her issues over before he went out on a long term medical concern. I was able to make contact with Ms. [redacted] and set a "no later than" date for her shelter to be addressed. The recent unprecedented rains had certainly given us some challenges with the outdoor shelters. The deadline for us to fix her shelter I committed to was Saturday 5/23 but we actually made it out there Thursday afternoon 5/21 to apply the necessary resealant to her shelter. We received a heavy rain that night and into the morning. I contacted Ms. [redacted] to make sure there were no further leaks however minor from the last rain. Ms. [redacted] Reported on Friday afternoon when she had a chance to check, that the shelter was clear and dry even after the latest rounds of heavy rain. We apologized for her initial concern slipping through the cracks and are happy to report her concerns are addressed.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/28) */

Initial Business Response /* (1000, 8, 2015/06/09) */
We explained to Mr [redacted] the other company who really installed his shelter and is responsible for making amends for him. The other company was using our same name for a few years that we had to take legal steps to force them to stop. We even...

removed the sign from their building. We explained the common denominator in the prior company was the same owner who now owns Tornado Safe. His name is [redacted] Mr [redacted] said he will pursue that avenue now.
Initial Consumer Rebuttal /* (3000, 15, 2015/06/24) */
I was indeed contacted by the vendor's representative who did nothing more than, again, deny responsibility, throw up another smoke screen, and point me back in the wrong direction. I did some digging: found my cancelled check which was made out to Storm Safe Shelters and endorsed by the company's former owner [redacted] I spoke to Mr. [redacted] who advised me that he did, indeed, own the company during the time that my shelter was installed. However, he sold the company to the present owners, [redacted] and [redacted] who, at the time of purchase, accepted all existing liabilities, including warranties, in the name of the company and that they were responsible to honor my warranty. Mr. [redacted] offered to appear as a witness in my behalf should this case go to small claims court. I informed the company's salesman, [redacted] that I had all backup documentation to prove that they were responsible and that I'd give them one more opportunity to make things right before I took legal action. A few hours later I was contacted by their V.P., [redacted], who made an appointment to have a look at the shelter this evening. I will write again after his visit.
Final Business Response /* (4000, 17, 2015/06/30) */
Mr. [redacted] is caught in the middle of a mess not of his creation between several different entities, of which we are one.. I told Mr. [redacted] we would pull and replace his failing shelter for him and then warranty that install moving forward. He seems to be the only one suffering in this mess. We will eventually straighten all of this out between all the involved business entities, but until then, Mr. [redacted] needed to be taken care of.... [redacted], VP
Final Consumer Response /* (2000, 19, 2015/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is a very fair solution. I'm glad Mr. [redacted] got involved.