Initial Business Response / [redacted] (1000, 5, 2015/05/25) */ Contact Name and Title: [redacted] , VP Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @stormsafeshelters.com Upon receiving Ms***'s complaint on the response to her concerns and issues, I reach out to her the day we received the notice from the Revdex.comI left her a VM that day (5/18)After researching how she may have may been overlooked, I determined one of my office personnel had not relayed her issues over before he went out on a long term medical concernI was able to make contact with Ms [redacted] and set a "no later than" date for her shelter to be addressedThe recent unprecedented rains had certainly given us some challenges with the outdoor sheltersThe deadline for us to fix her shelter I committed to was Saturday 5/but we actually made it out there Thursday afternoon 5/to apply the necessary resealant to her shelterWe received a heavy rain that night and into the morningI contacted Ms [redacted] to make sure there were no further leaks however minor from the last rainMs [redacted] Reported on Friday afternoon when she had a chance to check, that the shelter was clear and dry even after the latest rounds of heavy rainWe apologized for her initial concern slipping through the cracks and are happy to report her concerns are addressed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/28) */
Initial Business Response / [redacted] (1000, 8, 2015/06/09) */ We explained to Mr [redacted] the other company who really installed his shelter and is responsible for making amends for himThe other company was using our same name for a few years that we had to take legal steps to force them to stopWe even removed the sign from their buildingWe explained the common denominator in the prior company was the same owner who now owns Tornado SafeHis name is [redacted] Mr [redacted] said he will pursue that avenue now Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/06/24) */ I was indeed contacted by the vendor's representative who did nothing more than, again, deny responsibility, throw up another smoke screen, and point me back in the wrong directionI did some digging: found my cancelled check which was made out to Storm Safe Shelters and endorsed by the company's former owner [redacted] I spoke to Mr [redacted] who advised me that he did, indeed, own the company during the time that my shelter was installedHowever, he sold the company to the present owners, [redacted] and [redacted] who, at the time of purchase, accepted all existing liabilities, including warranties, in the name of the company and that they were responsible to honor my warrantyMr [redacted] offered to appear as a witness in my behalf should this case go to small claims courtI informed the company's salesman, [redacted] that I had all backup documentation to prove that they were responsible and that I'd give them one more opportunity to make things right before I took legal actionA few hours later I was contacted by their V.P., [redacted] , who made an appointment to have a look at the shelter this eveningI will write again after his visit Final Business Response / [redacted] (4000, 17, 2015/06/30) */ Mr [redacted] is caught in the middle of a mess not of his creation between several different entities, of which we are oneI told Mr [redacted] we would pull and replace his failing shelter for him and then warranty that install moving forwardHe seems to be the only one suffering in this messWe will eventually straighten all of this out between all the involved business entities, but until then, Mr [redacted] needed to be taken care of [redacted] , VP Final Consumer Response / [redacted] (2000, 19, 2015/07/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is a very fair solutionI'm glad Mr [redacted] got involved
Initial Business Response / [redacted] (1000, 5, 2015/05/25) */ Contact Name and Title: [redacted] , VP Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @stormsafeshelters.com Upon receiving Ms***'s complaint on the response to her concerns and issues, I reach out to her the day we received the notice from the Revdex.comI left her a VM that day (5/18)After researching how she may have may been overlooked, I determined one of my office personnel had not relayed her issues over before he went out on a long term medical concernI was able to make contact with Ms [redacted] and set a "no later than" date for her shelter to be addressedThe recent unprecedented rains had certainly given us some challenges with the outdoor sheltersThe deadline for us to fix her shelter I committed to was Saturday 5/but we actually made it out there Thursday afternoon 5/to apply the necessary resealant to her shelterWe received a heavy rain that night and into the morningI contacted Ms [redacted] to make sure there were no further leaks however minor from the last rainMs [redacted] Reported on Friday afternoon when she had a chance to check, that the shelter was clear and dry even after the latest rounds of heavy rainWe apologized for her initial concern slipping through the cracks and are happy to report her concerns are addressed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/28) */
Initial Business Response / [redacted] (1000, 8, 2015/06/09) */ We explained to Mr [redacted] the other company who really installed his shelter and is responsible for making amends for himThe other company was using our same name for a few years that we had to take legal steps to force them to stopWe even removed the sign from their buildingWe explained the common denominator in the prior company was the same owner who now owns Tornado SafeHis name is [redacted] Mr [redacted] said he will pursue that avenue now Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/06/24) */ I was indeed contacted by the vendor's representative who did nothing more than, again, deny responsibility, throw up another smoke screen, and point me back in the wrong directionI did some digging: found my cancelled check which was made out to Storm Safe Shelters and endorsed by the company's former owner [redacted] I spoke to Mr [redacted] who advised me that he did, indeed, own the company during the time that my shelter was installedHowever, he sold the company to the present owners, [redacted] and [redacted] who, at the time of purchase, accepted all existing liabilities, including warranties, in the name of the company and that they were responsible to honor my warrantyMr [redacted] offered to appear as a witness in my behalf should this case go to small claims courtI informed the company's salesman, [redacted] that I had all backup documentation to prove that they were responsible and that I'd give them one more opportunity to make things right before I took legal actionA few hours later I was contacted by their V.P., [redacted] , who made an appointment to have a look at the shelter this eveningI will write again after his visit Final Business Response / [redacted] (4000, 17, 2015/06/30) */ Mr [redacted] is caught in the middle of a mess not of his creation between several different entities, of which we are oneI told Mr [redacted] we would pull and replace his failing shelter for him and then warranty that install moving forwardHe seems to be the only one suffering in this messWe will eventually straighten all of this out between all the involved business entities, but until then, Mr [redacted] needed to be taken care of [redacted] , VP Final Consumer Response / [redacted] (2000, 19, 2015/07/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is a very fair solutionI'm glad Mr [redacted] got involved