Storm Team Construction

I am rejecting this response because:While I accept that things do not always go right the reasons provided are not acceptableWe are not unreasonable people and would completely understand that work cannot be completed in extreme heatThe issue was calling to schedule work to begin and then simply not showing upAfter the 3rd no show, I called and was simply told "we don't know where the crew is"When the crew finally arrived, work was started and then left overnight during which time there was a rain stormLeakage from the roof damaged our master closet and living roomThe water leaked onto our couch, carpeting and coffee tableWhile we appreciate the discount for a "nice dinner" we will probably have to replace the carpeting in our living roomAdditionally, the debris trailer was left in our yard for daysAgain, had we been told, it would have been fineFinally, we have been called several times to close out the paperwork and again, no one shows upWe understand that things go wrong but why make appointments if you don't intend on keeping them? Maybe you should take fewer jobs if you can't meet the demand and provide a basic level of customer serviceWe are having an independent inspector look at the work in order to ensure the warranty will holdUntil then, we will not be closing out this complaint Regards, [redacted]

At STC, we take our customers satisfaction very seriouslyI reached out to Mrs [redacted] directly to prove our commitment to making them happyWe will be setting up a meeting next week with her and the area rep for [redacted] If there is any workmanship issues we will take care of them We have had three field supervisors look at the area in question and agree that everything was installed correctly If there are any defects in material [redacted] will take care of themWe have extended the customer's warranty an additional years in order to give them even more peace of mind that we will stand behind our workWe will update the situation after the meeting with [redacted]

Response by Matt W [redacted] , [redacted] of Storm Team ConstructionI just want to clarify some things on this complaint before I go forwardWe did receive a portion of the insurance funds to start the job, but not the full amountDue to the extreme heat over the past few weeks, we have left materials sit longer than we would normally likeJobs that normally take a day or two are taking much longer due to 100+ heat indexesOur crew did have an issue with their equipment, and we did have to postpone the original build due to their equipment breaking downHowever, we rescheduled the roof again in hopes that the issues would be repairedThey were not completed as fast as we were once informed, so we did have to delay construction a second timeAfter hearing the displeasure of the [redacted] I contacted them directlyAt this point, we did get the crew out there to complete the roof, repair interior damage, and install gutters in the span of daysI have directly communicated with the [redacted] in the last days to confirm they were satisfied with our performanceWe also extended their warranty free of charge and gave them a customer service discount so they could use that money to go out for a family dinnerWhen you deal with the volume of jobs that we do, unpreventable circumstances do slow us downHowever, as we proved again we will go above and beyond to make sure our customers are fully satisfied with Storm Team Construction in the end