Storm Tight Windows of Texas

COMPLAINT INFORMATIONRevdex.com Case # [redacted] - Storm Tight Windows of Texas, Inc.Customer Information: [redacted] drKingwood , TX 77345Daytime Phone: (205) 454-5820E-mail: ***[email protected] WHOM IT MAY CONCERN,I WOULD LIKE TO THANK THE Revdex.com FOR THE OPPORTUNITY TO ADDRESS MR [redacted] AND HIS CONCERNS WITH STORM TIGHT WINDOWS - TEXAS MR [redacted] IS CORRECT BECAUSE WE DID ACQUIRE HIS NAME THROUGH A NEIGHBORHOOD INTRODUCTION BECAUSE HIS OTHER NEIGHBORS HAVE PURCHASED OUR WINDOWS AND ALLOWED US THE OPPORTUNITY TO INTRODUCE STORM TIGHT WINDOWS - TEXAS TO THEIR NEIGHBORSIF A NEIGHBOR DECIDES TO PROCEED WITH THE PROJECT, THEY ARE ENTITLED TO A NEIGHBORHOOD DISCOUNT.MR***'S COMPLAINT IS FOLD::- MR [redacted] STATES, "HE TOLD US TO STOP CALLING HIM 4X AND WE REPEATEDLY CONTINUED TO CALL HIM"BELOW IS OUR CALL HISTORY WITH MRAND MRS***:1/10/2:PM CALL BACK SET1/15/3:PM NO ANSWER1/16/2:PM ANSWERING MACHINE1/17/11:AM ANSWERING MACHINE1/21/8:PM ANSWERING MACHINE1/23/7:PM WE TRIED TO MAKE AN APPOINTMENT WITH MRSPRUET AND SHE YELLED AT JAMES MCGARVEY BECAUSE SHE DOESN'T WANT TO BE THERE AND HER HUSBAND DOESN'T WANT TO DO BUSINESS WITH A COMPANY THAT TREATS PEOPLE LIKE THAT - NO INTEREST NOW2/24/7:PM ANSWERING MACHINE2/26/4:PM ANSWERING MACHINE3/2/11:AM ASKED DNCOTHER THAN OUR INITIAL CONTACT, AT THE DOOR WITH MR***, WE HAVE ONLY HAD CONVERSATIONS WITH HIM- MR [redacted] SAID WE MANDATE THAT BOTH HOMEOWNERS BE THERE AND OTHER COMPANIES JUST LEAVE A QUOTE.IN AN EFFORT TO DO AN EXCEPTIONAL JOB WITH CUSTOMERS, AVOID ANY MISUNDERSTANDINGS BETWEEN HOME OWNERS AND MAKE SURE EVERYONE UNDERSTANDS THE PROJECT AND THE FINANCING (IF APPLICABLE); HERE IS WHAT WE 100% TELL ALL OUR POTENTIAL CUSTOMERS OVER THE PHONE:"Storm Tight Windows - Texas asks that ALL homeowners be present for our demonstration We ask this in an effort to avoid any complaints with the Revdex.com and Attorney Generals Office due to information being improperly conveyed from one homeowner to the otherIn the event you decide to do a window project for your home, we want all homeowners comfortable because all their questions were answered and everyone has a clear understanding of all installation and financing expectations I'm sure you can appreciate that for your family."STORM TIGHT WINDOWS - TEXAS HAS HEARD AND SEEN MANY BAD PROJECTS AMONG OUR LOCATIONS THROUGHOUT THE U.S SINCE WE STARTED MANUFACTURING WINDOWS IN MTCARMEL PA.WE DO NOT WANT WANT ANY ASSOCIATION WITH A BAD HOME IMPROVEMENT PROJECT EVERIT IS NOT DESIGNED TO MAKE PEOPLE PURCHASE, IT IS ONLY DESIGNED TO PROTECT HOMEOWNERS AND STORM TIGHT WINDOWS FROM ANY PROBLEMS IN THE FUTURE DUE TO MISUNDERSTANDINGS.Sincerely,Rick K***Managing PartnerStorm Tight Windows - Texasrk***@stormtigntwindows.com

I am satisfied as long as my name is removed from their listThe response is incorrect in multiple areas howeverFirst of all, at no time, has my wife (he refered to Mrs***) talked with anyone from Storm Tight WindowsThe number they have is for my cell phone onlyIf JAMES M [redacted] *s the one who talked to me on the phone, I did not yell at himI explained why I no longer wanted to be on his listWhen he called, I had already asked to be removed from the list so I also told him I wanted to be removed from the list as wellHe then begin the same hard push that all of the other people I spoke with had and at that time I do believe I stated that I didn't want to do business with someone who treats people like this (as was referenced in the response)Secondly, The original date to meet was January It was a TuesdayThe night before (after I had made arangments to stay home from work for the meeting with Storm Tight), the lady I had spoken with multiple times prior, called me to confirmAs I said in the original complaint, she handed me off to someone who explained the thing about both homeowners being thereIt was the first time I had heard that (from any company)It went downhill from thereAt the moment I told her I was no longer interested my complaint startedThe response from the business leaves this out of the logI am absolutly possitive I talked with two people on Monday, Jan Up to that point, I was fine but that is where the whole thing should have endedthe next eight calls (by their number on their log) (some of which I did not answer) were well after my request to stop callingThird, I have no issue with their policy to have all homeowners presentThat is their businessThis policy simply will not work for meWe get bids on things all the time without both of us being presentI commute to Livingston every dayI absolutly can not be there typically, and when I can, the chances of coordinating this with my wife for 2-three hours are lowThe problem here is once I explained this to the people at Storm Tight windows, they would not except my explanation and almost acted like I had a contract or obligation to meet with them The bottom line isonce you are asked to stop calling- STOP CALLINGI probably did not act right in some of my responses to the callers, and for that I am sorry, but as I have said before, no is no- don't keep pushing! I have never filed a complaint over something like this and hopefully will not again Thanks [redacted] *** Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Revdex.com Case # [redacted] - Storm Tight Windows of Texas, Inc.Customer Information: [redacted] *** [redacted] ***Daytime Phone: [redacted] Evening Phone: [redacted] E-mail: [redacted] Dear Revdex.com Complaint Department,Good morning! As always, I want to thank you for the opportunity to address this complaint and provide all the factsto the Revdex.com so that your team can make an informed and correct decisionFirst of all, I want to re-iterate that Storm Tight Windows - Texas gets 90% of our leads directly from our prospects throughone of the following Marketing Methods:- Shows and Events- Referrals- Customer Google searches- Invited Canvassing of neighborhoods where we already have customers with our windows installed- Independent search engines (ie: Quinn Street, My Home Renovator, ...) where customers request quotes- Direct Mail Pieces - Internet campaigns [redacted] ALL OUR MARKETING MEDIUMS REQUIRE THE CUSTOMER TO GIVES US THEIR NAME, PHONE NUMBER, ADDRESS AND REASONS THEY POTENTIALLY WANT TO REPLACE THEIR WINDOWS*On occasion, we will buy Marketing Lists from a company called Wolff Data Wolff Data sends us "Pre-Scrubbed" Listsfor the Federal DNC Home Owners The names and numbers we receive are 100% not on the DNC list when it is received We pay an additional fee to Wolff Data for this service and safeguard against violating any lawsIn a prior email, I sent the Revdex.com a copy of our paid receipt to show that we do safeguard our company against violating the Federal DNC List.Storm Tight Windows - Texas will never break any laws, State or Federal, to conduct our business.We never compromise our ethical standards in pursuit of sales.With all the above being said, I have concerns with [redacted] ***'s complaint.They are as follows:- [redacted] does exist in our system and they have NEVER been called (see attachment) The list specifically shows the last call date and result - I checked our Dallas (see attachment)*once a prospect is called the disposition is our system forever and it cannot be removed or altered - I have already moved ERIN [redacted] # [redacted] to the DNC List so it is never called*- [redacted] says we called from a Blocked Caller ID or Out Of Area - see belowDespite the fact that I am on both the Federal and State Do Not Call list and have never asked Storm Tight Windows to call me, I receive calls on at least a weekly basis from this companyMany come with a blocked caller ID entry, just showing "Out of Area" while others show the phone number for Storm Tight WindowsI have told the telemarketers on several occasions that my number is on the state and Federal Do Not Call list, yet the calls continue to comeI have filed complaints with the FTC and State of Texas.I have attached above our monthly phone system statement from Ring Central, our service provider, that lists everyphone number Storm Tight Windows - Texas uses for marketing and business purposes.You will see we do NOT EVER use any Blocked Caller ID or Out Of Area to conduct our business, in the State of Texas, within our organization.I apologize in advance, but [redacted] appears to be complaining about the wrong company or may be motivated with malice and creating an issue for our organization for reasons I cannot explainIf Mr [redacted] did tell us, just time, to "STOP CALLING - I AM ON THE FEDERAL DNC LIST" -our Marketing Team is mandated to immediately performs that action or they are subject to terminationIn addition, ALL of our employees, when calling prospects or customers, use their real first name.If we have called Mr***, on some many occasions, why can he not give just name of one of our Tele-MarketersOur entire team gives the real first name immediately after a prospect says hello.Sincerely,Rick K***GM / PartnerStorm Tight Windows - Texas [redacted] Hou) [redacted] Dal) [redacted] Cell) [redacted]