Storm8, Inc.

Initial Business Response /* (1000, 5, 2015/10/08) */
To Whom It May Concern:
We have reached out to Mrs. [redacted] and we believe that the issue has been resolved.
Thank you very much.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
ABSOLUTELY NOT. THEY WILL NOT FIX THE ISSUE AND KEEP SENDING NONSENSE EMAILS. I CAN ATTACHED SUCH EMAILS IF NEEDED..
Final Business Response /* (4000, 9, 2015/10/21) */
To Whom It May Concern:
We have reached out to Mrs. [redacted] to provide more information regarding the game and features. We hope this clarifies the issue.
Thank you very much.
Final Consumer Response /* (4200, 13, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They still don't make any sense and aren't helping fix the situation.
They are still, discriminating against Android PLAYERS. THEY only give things to APPLE USERS.
I still never got my free gems FOR the newer versions. I listed them according to date FOR them and they will not fix.
Other Android players have not received their gems or updates either.
This company is biast to APPLE USERS only..
If you have a different operating device such as Android or Kindle they do not help and ignore us.

Initial Business Response /* (1000, 5, 2015/05/06) */
To Whom It May Concern:
We have reached out to Ms. [redacted], and provided her with detailed information to the issue she mentioned. We hope we have resolved the matter.
Thank you very much.

To Whom It May Concern:
We reached out to [redacted] to provide additional information and address her concerns.
Thank you for your time.

To Whom It May Concern:
We reached out to [redacted] via our support ticket system on [redacted] and provided information on how she can get help with a refund. [redacted] updated us on...

[redacted] that she did not want a refund, so there may have been some confusion caused by "refund." We explained how her in-game currency was used, including the previous currency we reversed based on her request, and she did not have any other questions for us.
We believe this issue has been resolved as of [redacted]. Thank you for your time.

To who it may concern:
We have already resolved this issue for [redacted] via our support ticket system.
Thank you for your time.

Initial Business Response /* (1000, 5, 2015/08/25) */
To Whom It May Concerned:
We were in contact with the customer, and the issue was resolved on 08/10/15.
Thank you.

We have reached out to [redacted] via our support ticket system to provide assistance.

To Whom It May Concern:
We have reached out to [redacted] via our support ticket system and believe to have resolved the issue.
Thank you very much for your time.

Initial Business Response /* (1000, 5, 2015/05/06) */
To Whom It May Concern:
We have reached out to Mr. [redacted], and provided him with detailed information to the issue he mentioned. We hope we have resolved the matter.
Thank you very much.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/08)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the terms storminc has offered
They consistantly allow thier own terms of service
To be violated
When u activate a new account they have you agree to tems of service
Storminc is doing nothing to eradicate the spam and bots that
Are so infecting the game which is in direct violation of stormincs terms of service
I am standing firm on being refunded the money I invested in this game as they are not standing by their own rules they set forth
Final Business Response /* (4000, 9, 2015/05/25) */
To Whom It May Concern:
We have reached out to Mr. [redacted] on 5/22 via our online ticket system to provide more information and assistance.
Thank you.
Final Consumer Response /* (4200, 11, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their solution,storm8 inc is just responding with their time tested auto response.
Asking for more information and assisstance is a common auto reply from them,hoping to frustrate customers to give up
When you violate their TERMS OF SERVICE ( TOS ) they come down on you
But when they dont abide by the same TOS They auto response you to death
But were very quick to haul out the no cash refund clause in the TOS when I asked for a refund
In conclusion I played storm8 inc's worldwar by their TOS payed real cash out, yet they continue to allow their TOS to
Be abused on an hourly basis unheeded and ignored
I will not accept anything less than a full and complete refund
Thank you

Complaint: [redacted]I am rejecting this response because: as I already told Storm 8 when they emailed me several times, they have taken gold from me when I wanted to use it.  Giving it back days later is useless because what I wanted isn't available and they haven't taken account for ask of my time that they wasted, which is five days.  This is only one time of several that storm 8 has cheated me in this dragon game and they need to be made accountable for being horrible cheaters that don't even follow basic rules of their own game and think its OK to waste their customers time and money with no consequence or even consideration ever shown by them.  Storm8 = The worse cheaters of any phone app game I've ever played and they continue to do it every day and punishing their customers with horrible customer service as they steal your gold, which has to be paid for as well as making various cheating within the game, which include the spinning wheel, the battle arena.  The nest cheated me out of three gold just yesterday.  They are cheaters and need to be held accountable for their cheating game administrations.  Sincerely,[redacted]