03-02-Dear Mr*** ***, Our company was founded on the principals of integrity, honesty and respect to our customers and employeesThese values are woven throughout our Mission Statement and Core ValuesOur company has zero tolerance for the failure of its team members to demonstrate the
Company’s Core Values in EVERY interaction with customersWe have in service training in customer care and interpersonal communication, in efforts to consistently deliver professional serviceI would like to state that based on your complaint the level of service you received was unacceptableThank you for taking the time to explain the issues that have occurred recentlyWe regret any inconvenience you have experienced and we assure you that we are anxious to resolve the stated issuesI am personally reviewing your complaint, to resolve this matter promptly and equitablyAfter my preliminary review of this complaint, I have found that you entered into a Contingency Contract with StormForce on 10-26-The contract states the following: I may also cancel this Contract without penalty at any time before StormForce begins work at the Property by providing StormForce with a written declination letter from my insurer or other notice from my insurer denying all the Scope of Work as a covered loss. If I otherwise terminate or cancel this Contract, then I agree to pay StormForce a cancelation fee of $3,Based on the information provided in your complaint this matter can be easily resolvedStormForce has no record of the letter from your insurance company stating that you decided not to pursue your property claimPlease provide a copy of your insurance companies declination letter or the letter from your insurance company that states that you decided not to pursue your property claim and the $3,cancellation fee will be removed immediatelyIn closing, StormForce of Jacksonville is proud to be a part of the Greater Jacksonville CommunityWe will be the industry leader for service, integrity, and quality, in the roofing repair industry for every customerWe are committed to hire locally, buy locally and to be an asset to the fabric of our communityThank you for affording us an opportunity to resolve this complaintThank you, *** *** President
03-02-Dear Mr*** ***, Our company was founded on the principals of integrity, honesty and respect to our customers and employeesThese values are woven throughout our Mission Statement and Core ValuesOur company has zero tolerance for the failure of its team members to demonstrate the
Company’s Core Values in EVERY interaction with customersWe have in service training in customer care and interpersonal communication, in efforts to consistently deliver professional serviceI would like to state that based on your complaint the level of service you received was unacceptableThank you for taking the time to explain the issues that have occurred recentlyWe regret any inconvenience you have experienced and we assure you that we are anxious to resolve the stated issuesI am personally reviewing your complaint, to resolve this matter promptly and equitablyAfter my preliminary review of this complaint, I have found that you entered into a Contingency Contract with StormForce on 10-26-The contract states the following: I may also cancel this Contract without penalty at any time before StormForce begins work at the Property by providing StormForce with a written declination letter from my insurer or other notice from my insurer denying all the Scope of Work as a covered loss. If I otherwise terminate or cancel this Contract, then I agree to pay StormForce a cancelation fee of $3,Based on the information provided in your complaint this matter can be easily resolvedStormForce has no record of the letter from your insurance company stating that you decided not to pursue your property claimPlease provide a copy of your insurance companies declination letter or the letter from your insurance company that states that you decided not to pursue your property claim and the $3,cancellation fee will be removed immediatelyIn closing, StormForce of Jacksonville is proud to be a part of the Greater Jacksonville CommunityWe will be the industry leader for service, integrity, and quality, in the roofing repair industry for every customerWe are committed to hire locally, buy locally and to be an asset to the fabric of our communityThank you for affording us an opportunity to resolve this complaintThank you, *** *** President