Storyline Resumes Reviews (19)
I also had to correct many missed spellings and grammatical errors. I sent messages to the owner Robynn multiple times after I purchased the product and of course, did not receive one response.
This is how this place does business. My "NEW" resume has received far less attention than my original. Stay far away from this company.
I purchased the senior exec package - I had a pleasant 45 min interview on my career and provided my current resume along with some jobs I would like and some reviews/recommendations showcasing my performance. Someone different wrote my resume and the results were a mess. My first draft chose a testimonial from page of quotes that had profanity in it. The draft had grammatical errors and duplicated bullet points. It was sloppy. These things could have been cleaned up quickly if the entire draft didn't take my serviceable resume add a rambling paragraph, two different skills sections and make each job description longer, in paragraph form vs my previous bullet points and remove many of the action words I'd previously had. They also made reference to working well with senior leaders when I was in fact a senior leader - the whole document made me come across as much more junior than my title or work. When I reached out for help the owner pointed me to a manager who was appalled but then sent me back my resume with a heading change and nothing else. After more back and forths the quote was changed to remove profanity, but I was still left with a resume that was worse than what I started with (objectively a recruiter review and a scoring site rated in lower). Storeyline refused to acknowledge their failure but offered me a me a ~20% refund of my purchase price to not produce the cover letter or LinkedIn portion of the package. I ended up worse off than I started with a lot of wasted time. Do yourself a favor and avoid Storeyline at all costs you'll waste time and money.
Let's talk about the LI profile. Received the draft and it was a template? just a template. Asked for an actual profile and received something which was not a profile and still in template. Since I have talked to a CS manager and it's now been 5 days since her " I'm going to put it on top of the list" call and still no LI profile.
Do yourself a favor, steer clear
At this point I realized I had to give up on them and just asked them to write a cover letter and finish it and again They wrote me a cover letter in one day ! So irresponsible and unprofessional with a super low level quality of service! Not worth the money stay away!
The team seems nice, but definitely not worth the money.
[redacted] is clearly mistaken, she received all the documents that she paid for, including her profile - all sent to her on August 2nd, In terms of her edits, there was nothing out of the ordinary or excessive, and during this process she, at no time, complained about the quality of our work, or asked for a refund or an additional phone conference It is clearly not copied and pasted, I have attached both her original and our version for review We received her charge-back, will not refund her money, all of our documentation and our email exchanges has been submitted during the dispute process with our merchant processor It is my guess that *** either already got another job or changed her mind about the process for whatever reason We are a service that has no limit to edits, are willing at all times to talk with our clients and all of her inquiries, questions and calls were returned promptly
This is no longer a client of ours, we have refunded her purchase The problem is that some people don't know what they want, they don't know what they need or they listen to the advice of people that have nothing to do with writing resumes The idea that she gave our product to "executives" and they laughed at it is insulting to me and I let her know that This is a person who makes their living as a body builder/personal trainer, so I am pretty sure that she does not know nearly as much as we do about the resume/recruiting and hiring process I am attaching what she sent us (resume-Updated) and the resume we created ( [redacted] - Resume PROOF) so you can see what we did with her documents Regardless, I initially refunded just the cover letter and profile that she ordered, but I have since refunded the resume We have about to hours work on this project, but that is the risk you take when you are in business We write about to resumes per week, or over resume annually and have less than a 1/2% request for refunds or clients unhappy with our work, so you can decide who is right or wrong here.Robynn
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. My final position on this is quite simple- At no time were any final documents supplied to me A business owner that provides a service in exchange for money has a responsibility to deliver the product and products that are sold My final complaint remains steadfast that no final resume nor other services purchased were delivered Again, at the time of my complaint, re- no documents-her response, would have and should have included the documents she says she completed As mentioned below in her response to me on the date she received a Revdex.com complaint, she states she have never had a message to me but in her response dated today, she claims she did get a voice mail from me and her assistant quickly returned it Not true, no phone calls ever received She also claims to you, in her response, her email with my final products bounced so she resent them I am clearly stating no final documents were ever received I was also told initially they require me password to my LinkedIn account to edit and develop my profile At no time was that request ever made Where did she deliver my profile update??It is my believe that there is no resolution to this other than a full refund for non delivered final productsI was not provided the service sold, now I am having to deal with a woman that cares more about keeping a dollar than solving a business complaint A final resume posted on the Revdex.com does not constitute service fulfilled.Again, if Robynn S*** cared to salvage her business she would have immediately reached out with a copy of any and all final documents and a request for the LinkedIn profile information to do her editsShe is more interested in proving a point than listening to the customer and working to resolve the complaints Which could account for her numerous complaints lodged against her that I found today on YELP- for any number of reasons, but clearly states she would rather argue than be committed to excellence https://***
Dear *** ***
I was most concerned when I received your submission to the Revdex.com regarding your purchase from Storeyiine Resumes so I went back through our emails to try and trace down where things went awryI have come to find that the lack of communication you mentioned in
the complaint to be untrueI guaranteed your satisfaction with the purchased documents but satisfaction cannot be reached without communication about any issues or concerns.Your first email came through to us on July 8th, thanking Robynn for responding to your need of assistance in updating your resume, cover letter, and Linkedln profileYou stated that your goal was to obtain a new position in days or lessBackground information was provided as well as your target position in your new jobA resume was attached to this email and an appointment was scheduled for July 10th, at 2:00pm CST for you to talk with Anita K***, my client managerI replied a few hours later saying that myself and my company were looking forward to helping you.After the call on July 10th, 2017, a receipt of your purchase was sent to you from Anita and a call with me was scheduled for July 17th, at 9:00am CSTYou replied to us with some housekeeping questions that were then answered and clarified by Anita a few hours laterAnita clarified that I will handle all work on your resume and that satisfaction is guaranteedIt is also mentioned in this email that refunds are not given for the work that I put into your brand if you are not employed within the 8-week period that you were aiming forIf issues arise in your job search we revisit all work done and review the resume we gave to you for any improvements neededYou replied the next day, July 11th, 2017, thanking Anita for the clarification of our services.On July 18th, 2017, we received your "homework" files that we asked for including your Linkedln references, written references, and job descriptionsOur next email exchange was on July 24th, when your completed resume proof was sent for you to review, I asked for you to provide me with any edits or changes that you wanted made to the proof and to get them back to me so I could get them finalized and sent back to you so that I could work on your Linkedln profile edits nextThe next day, July 25th, 2017, I received an email from you with your edits to the proof and replied saying that I would review them and get the resume completed.August 2nd, is when your completed resume and cover letter documents were sent to you via emailIn my email, there was information about all your documents received and how to contact us ifanything needed changedI received no response to the completed documents that were sent to you so I began work on your Linkedln profileTwo days later, August 4th, 2017, your completed Linkedln profile and instructions were sent to you via emailAgain, I received no response to the completed documents so I assumed that all your needs were met.August 8th, is when I received notice of your complaint to the Revdex.com about your dissatisfaction with my companyAfter reviewing the complaint, you submitted I am still quite unsure where things went offtrackYou claim that your phone calls and voice messages have gone unanswered but that is falseOn July 28th' we received a voicemail from you and on July 29th Anita returned your callAfter that phone call, we did not hear anything from you concerning your resume via email or phone until the Revdex.com notified us of your complaint
[redacted] is clearly mistaken, she received all the documents that she paid for, including her profile - all sent to her on August 2nd, 2017. In terms of her edits, there was nothing out of the ordinary or excessive, and during this process she, at no time, complained about the quality of our work, or asked for a refund or an additional phone conference. It is clearly not copied and pasted, I have attached both her original and our version for review. We received her charge-back, will not refund her money, all of our documentation and our email exchanges has been submitted during the dispute process with our merchant processor. It is my guess that [redacted] either already got another job or changed her mind about the process for whatever reason. We are a service that has no limit to edits, are willing at all times to talk with our clients and all of her inquiries, questions and calls were returned promptly.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
A good business values the meaning of customer relationship retention and optimization. From professional business experience I know the most effective way to keep your customers is to make them as successful as possible in using your product and services. Customer service and responsiveness ranks equally as important as it is a reflection of you and ultimately your product. Unfortunately, knowing and embracing this is not the case with Robynn S[redacted]’s resume writing service. The engagement of services with Robynn S[redacted] has been a horrible experience. On multiple occasions there were opportunities for corrective action, including when the Ms S[redacted] states her original emails bounced to me. At that point a strategic business owner would have and should have followed up with a phone call asking for verification of the correct email or if something had changed. This did not occur. It is too late to right the ship based on her behavior, threats and childishness. Again, after a complaint was made with the Revdex.com, she had the opportunity to make things right with a phone call and other measures. Instead after she received the Revdex.com complaint she immediately emailed me with a letter threatening a lawsuit against me and proceeded to spend a considerable about of time acting like a child in open communication on the Revdex.com, calling me a liar, saying things like she probably already got another job and changed my mind. How incredibly unprofessional but a clear indicator of the type of business you dealing with. There is only one way to correct this and that is to give a full refund. She should take the lessons learned from this and that includes, knowing when to say, we made a mistake and here is your refund AND realizing that even though a client paid for a service up front it is still your responsibility to deliver on time, production of documents and without name calling the people that engaged and paid you or the threatening them with a lawsuit. The continued Revdex.com communication from her is now bordering harassment and as a working professional, I do not have time for this or her threats. Issue a refund and we can part ways. After all this, I wouldn't use your documents if you hand delivered them to me.
All of [redacted]'s documents - including her LinkedIn profile have been sent to her again, today, August 31st, 2017. They were originally sent to her on August 2nd. I have asked [redacted] to confirm receipt of these documents, so we will see. We are not at this time obligated to provide these documents or anything else, as [redacted] has filed a charge-back with her credit card company to recover the funds for the money she paid us for the services we provided and we do not or should not be expected to work for free. We have sent this in good faith that the charge-back will be canceled by [redacted] and we can close out this order.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.At this writing, no follow up, final resume, cover letter or linked in profile edits were ever completed and or received. (The edits to the first draft, were a carbon copy of my resume with language cut and pasted from job descriptions I sent and a re-format. I returned it with a days work of my edits and expected it to be finalized.) I can produce my redline edits is needed. With all of my phone calls, she could have returned a call and or emailed me to resolve the lack of delivery. Additionally, At the time of my complaint she had two options, to return my phone calls and email explaining why these items were not delivered as required and discuss the problem and my loss of confidence. Instead I received a letter asking where the breakdown occurred but also threatening a law suit against me for stating I believe I have been scammed.Since she threatened me with legal action, it would not have made sense to hope she would deliver product and resolve issues. This would have been a perfect time to pick up the phone and call me and to have " requested my Linked In password to do the edits I paid for and attached the other two final products". Storeyline Resumes did not do this. I have disputed the charges on my credit card due to lack of product delivery. She made a mistake and didn't care to follow up and since there was no production of final agreed upon documents no monies are due.
This is no longer a client of ours, we have refunded her purchase. The problem is that some people don't know what they want, they don't know what they need or they listen to the advice of people that have nothing to do with writing resumes. The idea that she gave our product to...
"executives" and they laughed at it is insulting to me and I let her know that. This is a person who makes their living as a body builder/personal trainer, so I am pretty sure that she does not know nearly as much as we do about the resume/recruiting and hiring process. I am attaching what she sent us (resume-Updated) and the resume we created ([redacted] - Resume PROOF) so you can see what we did with her documents. Regardless, I initially refunded just the cover letter and profile that she ordered, but I have since refunded the resume. We have about 3 to 4 hours work on this project, but that is the risk you take when you are in business. We write about 80 to 100 resumes per week, or over 5000 resume annually and have less than a 1/2% request for refunds or clients unhappy with our work, so you can decide who is right or wrong here.Robynn