Stove and Fireplace Parts Direct

this is not correct..first the customers husband ordered the part over the phone and he placed an order for a convection blower for models made 2002-present (which is a larger blower) the customers wife called and said we sent the wrong part (which we did not) we then asked her what year her stove was made and she said 2002-present..so again this is correct according to the informationShe called back again and gives her model number (not a part number) and was asked what year her stove was made..she then states it was made prior to which would require a smaller blowerShe was told this that she can send the blower back to us and we can get her the correct one she wants according to the year her stove was madeShe declined and demanded we pay or a return shipping labelWe paid to ship her the blower outIt also states this information on our website; Need to return an item? It’s no problem with our hassle free return policyIf you wish to return an unused item or part and it is in it's original package and is re-saleable, you have 30-days from receipt to return said parts to Pellet Stove Parts Less with no restocking fees Any returns after days are subject to a 15% restocking feeThe original shipping charges will not be refunded If you received free shipping on your order we will charge you for the amount we originally incurred for that shipmentWe also will not pay for your return postageNo Returns or Refunds on Special Order Products, Closeout Specials or anything that has been used.https://pellet-stove-parts-4less.com/pages/return-cancellation Update to Case: Customer satisfaction is paramount to everything in our businessAs a resolution for this situation we have sent the customer a return label to cover the full cost of the return shippingOnce the parts are received back, the customer will receive a refund for the parts returnedWe feel this resolution is satisfactoryIf it is not, please reach out to us directly for further resolution:)

We are currently working with the customer on a resolution to this matter

We sent the part back to the customer because it arrived to us damagedThis was the same part they sent usWe have been in business for years and selll thousands of items on the internetWe never have issues like this

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
he did email
me and we spoke and he told me that he would send his repair person outthat was last week and I would like to maintain this complaint until I see that he has followed through and did itI want to believe that this is going to be resolved but like I statedso far all I have received is an email from himthanks
Regards,
*** ***

We are currently working with the customer on a resolution to this matter.

this is not correct..first the customers husband ordered the part over the phone and he placed an order for a convection blower for models made 2002-present (which is a larger blower) the customers wife called and said we sent the wrong part (which we did not) we then asked her what year her stove...

was made and she said 2002-present..so again this is correct according to the information. She called back again and gives her model number (not a part number) and was asked what year her stove was made..she then states it was made prior to 2002 which would require a smaller blower. She was told this that she can send the blower back to us and we can get her the correct one she wants according to the year her stove was made. She declined and demanded we pay or a return shipping label. We paid 17.12 to ship her the blower out. It also states this information on our website; Need to return an item? It’s no problem with our hassle free return policy. If you wish to return an unused item or part and it is in it's original package and is re-saleable, you have 30-days from receipt to return said parts to Pellet Stove Parts 4 Less with no restocking fees.  Any returns after 30 days are subject to a 15% restocking fee. The original shipping charges will not be refunded.  If you received free shipping on your order we will charge you for the amount we originally incurred for that shipment. We also will not pay for your return postage. No Returns or Refunds on Special Order Products, Closeout Specials or anything that has been used.https://pellet-stove-parts-4less.com/pages/return-cancellation Update to Case: Customer satisfaction is paramount to everything in our business. As a resolution for this situation we have sent the customer a return label to cover the full cost of the return shipping. Once the parts are received back, the customer will receive a refund for the parts returned. We feel this resolution is satisfactory. If it is not, please reach out to us directly for further resolution. :)