Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My credit card has been credited for the $I had asked for Thank you for your assistance in this matter Regards, [redacted]
Hi ***-I have reviewed this case and I do see where we last spoke and we had requested pictures of the broken brick so we could get another one out to youUnfortunately due to the attachment it was in our spam folderWe will go ahead and process the refund in the amount requestedWe greatly apologize for this any inconvenience this may have caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I appreciate the offer to return the part, however it it does not resolve my problem I have proposed multiple times to discuss the situation with Stove Parts Supply, however no one ever was willing to talk with me nor return my phone calls HERE IS THE PROBLEM - The replacement part does not match the original I sent photos showing the difference between the old and the new, and I feel no one will look at the evidence I sent If I could talk to a technical person about the difference shown in the photos, maybe we can move forward Regards, [redacted] ***
[redacted] We have spoke with [redacted] technical several times, and they had sent us the specs on this (we have also attached them to this response)We can see if they will contact you directly, most of the time they will not as you have to go through a dealer, but we have already provided you with all of the information we have received from them.Thank you
Hi ***-We have sent several emails to you to update the status of your orderPlease also check your spam folder for theseI do apologize that you haven't received the item as of yetI will go ahead and refund you back your money to your account todayThank you very much
We were told that the part was available from the manufacturer, only to be told several weeks later that they weren't no longer making this particular itemWe have already processed a refund for the parts
RevDex.com: I have reviewed the response made by the business in reference to... complaint ID [redacted] , and find that this resolution is satisfactory to me. I'd like to note that I was aware that the part I ordered was no longer being manufactured. The Stove Part Sales web site showed that they had this part in stock. It was only after repeated inquiries that I was told they did not have stock but were following up with the manufacturer. At some point, I was told that the part was being shipped by the manufacturer and would be sent to me. It was only in response to my BBB complaint that, as they could not get the part, they would process a refund. Regards, [redacted]
[redacted] We have mentioned previously that we would have no issue giving you a refund on this itemWe can send you a prepaid label so you don't have to pay the freight back to usWe have forwarded this message to the technical department at Vermont Castings, and have forwarded you their response each time, as they stated there was no issue with the product sent, as per their specs that is the correct part for the model number you have given usWe will send you a return label so we can get this part back and give you a full refund on thisWe apologize for your experience
***We had spoken to a lady who had called us just today on your behalfWe have no calls that were made during business hours that were not answered or unreturnedI'm sorry we were unable to connect priorThere was also an email send days after your order to state it was a special order item from the manufacturerWe have no issue cancelling this order for you and refunding your money in fullPlease let us know how you would like to proceedOur customer service hours are from M-F 9am-5pm ESTThank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My credit card has been credited for the $I had asked for Thank you for your assistance in this matter Regards, [redacted]
Hi ***-I have reviewed this case and I do see where we last spoke and we had requested pictures of the broken brick so we could get another one out to youUnfortunately due to the attachment it was in our spam folderWe will go ahead and process the refund in the amount requestedWe greatly apologize for this any inconvenience this may have caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I appreciate the offer to return the part, however it it does not resolve my problem I have proposed multiple times to discuss the situation with Stove Parts Supply, however no one ever was willing to talk with me nor return my phone calls HERE IS THE PROBLEM - The replacement part does not match the original I sent photos showing the difference between the old and the new, and I feel no one will look at the evidence I sent If I could talk to a technical person about the difference shown in the photos, maybe we can move forward Regards, [redacted] ***
[redacted] We have spoke with [redacted] technical several times, and they had sent us the specs on this (we have also attached them to this response)We can see if they will contact you directly, most of the time they will not as you have to go through a dealer, but we have already provided you with all of the information we have received from them.Thank you
Hi ***-We have sent several emails to you to update the status of your orderPlease also check your spam folder for theseI do apologize that you haven't received the item as of yetI will go ahead and refund you back your money to your account todayThank you very much
We were told that the part was available from the manufacturer, only to be told several weeks later that they weren't no longer making this particular itemWe have already processed a refund for the parts
RevDex.com: I have reviewed the response made by the business in reference to... complaint ID [redacted] , and find that this resolution is satisfactory to me. I'd like to note that I was aware that the part I ordered was no longer being manufactured. The Stove Part Sales web site showed that they had this part in stock. It was only after repeated inquiries that I was told they did not have stock but were following up with the manufacturer. At some point, I was told that the part was being shipped by the manufacturer and would be sent to me. It was only in response to my BBB complaint that, as they could not get the part, they would process a refund. Regards, [redacted]
[redacted] We have mentioned previously that we would have no issue giving you a refund on this itemWe can send you a prepaid label so you don't have to pay the freight back to usWe have forwarded this message to the technical department at Vermont Castings, and have forwarded you their response each time, as they stated there was no issue with the product sent, as per their specs that is the correct part for the model number you have given usWe will send you a return label so we can get this part back and give you a full refund on thisWe apologize for your experience
***We had spoken to a lady who had called us just today on your behalfWe have no calls that were made during business hours that were not answered or unreturnedI'm sorry we were unable to connect priorThere was also an email send days after your order to state it was a special order item from the manufacturerWe have no issue cancelling this order for you and refunding your money in fullPlease let us know how you would like to proceedOur customer service hours are from M-F 9am-5pm ESTThank You