October 13, *** *** *** *** ***, TX *** Complaint ID # The home is not a brand new rent house and is priced accordinglyThere may be cosmetic issues; however the home meets all habitability requirementsAll exterior windows are in placeThe tenant viewed the home
and elected to make the deposit and sign the lease*** is the AC Company that we use for all of the new homes sold by Worldwide as well as STP Partners, LTD for all of their rental propertiesThe AC on this home was professionally serviced by *** on July 23, 2015. We do not allow tenants to call out their own service technicians, tenants are required to contact STP Partners, LTD for any service issuesA technician was sent out twice to repair the roof leak, and that issue has been resolvedIt seems that the main complaint is that the customer is dissatisfied with the condition of the carpetAll requested repairs have been made to the homeThe customer is more than welcome to break their lease and will not be responsible for future lease paymentsThank you, *** ***
October 13, *** *** *** *** ***, TX *** Complaint ID # The home is not a brand new rent house and is priced accordinglyThere may be cosmetic issues; however the home meets all habitability requirementsAll exterior windows are in placeThe tenant viewed the home
and elected to make the deposit and sign the lease*** is the AC Company that we use for all of the new homes sold by Worldwide as well as STP Partners, LTD for all of their rental propertiesThe AC on this home was professionally serviced by *** on July 23, 2015. We do not allow tenants to call out their own service technicians, tenants are required to contact STP Partners, LTD for any service issuesA technician was sent out twice to repair the roof leak, and that issue has been resolvedIt seems that the main complaint is that the customer is dissatisfied with the condition of the carpetAll requested repairs have been made to the homeThe customer is more than welcome to break their lease and will not be responsible for future lease paymentsThank you, *** ***