Initial Business Response / [redacted] (1000, 8, 2015/08/12) */ I apologize for the trouble getting your newspaper startedI see the paper was supposed to start on June I have credited your account back to the start date so from today it will be active for weeks of servicePlease let me know if you have any further problems with your service, Sharon, 651-228- Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am still having trouble with the paper on ThursdayI call and ask for it to be delivered again but it doesn't comeI don't know why it's this difficult to get to meI had impeccable service up to a year ago when my delivery guy quitHe had it there before I got up and was there everytime for at least yearsI guess customer service is a thing of the pastTo much expectations
Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ I apologize for the difficulties you have had with the delivery of your newspaperWe did make a change in our distribution system which caused some temporary challengesI thank you for your patience and will give you the credit you are requesting Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/10/08) */
Initial Business Response / [redacted] (1000, 14, 2015/08/12) */ I apologize for the past late deliveriesThe route you live on is being delivered by substitute carriers until a carrier can be foundOften times substitute carriers have their own routes to complete first before going on to the additional routesI will send another notice to the delivery agent asking for earlier delivery for you Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been told for the past month or more that a replacement driver is being soughtSeems to be the canned answer for whenever something is wrong Your answer is curiousLately I receive two papers during the weekOne that is on time and another that is lateI am assuming that the late one is from my driver and the one on time is from someone elseThis morning I received my paper over minutes lateNo weather disturbanceNo road closures that I know ofWhy can't my paper be delivered on time? Maybe there is something wrong with how this route is organized that is more difficult that othersOr our delivery person is just lazy I am prevented from talking directly with the regional managerWhy is it that service is so terrible? If I had a choice I would go somewhere elseBUT THERE IS NO CHOICE BECAUSE EVERY LOCAL PAPER USES THE SAME DELIVERY DRIVER!!!!
The bill that is being received is for papers delivered October to January The Carol Stream address is for payment processing only I am sorry for the papers that were delivered in error and I will remove the balance owed
I do apologize for the confusion with your newspaper account The CSR was correct in that when we have a rate increase everyone is subject to that change We do not wish to loose subscribers therefore I will honor your subscription to the original expire date and again I apologize for any frustration this may have caused
Final Consumer Response / [redacted] (2000, 6, 2015/09/06) */ I received a response from the StPaul Pioneer Press customer service stating that the carrier was contacted to resume delivery and that all missed deliveries have been credited back to my account and extended the subscription
There is no balance owed on this account The subscription is stopped and the address has been coded for no future sales, calls or email communication I apologize for the poor delivery you experienced
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ We do apologize for the challenges we have experienced since our change in delivery agents and we do continue to seek further improvements all the timeI also apologize for the poor experience you had with one of our call center representatives, please be assured that this CSR has been spoken to about this phone callYour account was credited for all missing newspapers Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a weak solutionThey offer credit for newspapers? This is not sufficientI had to come "out-of-pocket" to get the newspapers that they didn't deliverThis was entirely their fault and a gift card or reimbursement would be a more appropriate solutionI could not care less about getting creditsAt my age, my life would probably be over before I use the credits that I have been given over the past 1/years from this companyI am so sorry I ever took this paperThey have been a nightmareEverything from the carrier throwing an unbagged paper in my driveway in a rainstorm resulting in a wet papers on several occasions to the carrier throwing the paper completely under my vehicle many timesI use a walker and have had to call my neighbors on numerous occasions to retrieve my paper from under my SUVNow thisNo papers at all for almost weeksI ask myself how a company like this stays in businessI guess they survive off of the classified ads people take out because their delivery services are the worst I have ever seenNo this solution doesn't work for meI want my money back for the papers I had to pay for because of their incompetenceThank you Final Business Response / [redacted] (1000, 11, 2015/07/22) */ Again I do apologize for the stress and aggravation you have experienced while we attempt to get your newspaper delivered properlyI have been working with the agent responsible for the New Brighten area to find a final resolution Thank you for your patience Final Consumer Response / [redacted] (3000, 13, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) the carrier is retaliating and throwing my paper feet from the curb into the road(Morris St)UNACCEPTABLE !!! Please get a grip on your carrier or my surveillance camera shots will be turned over to authoritiesI consider this harassment
Initial Business Response / [redacted] (1000, 6, 2016/01/14) */ I apologize for the poor service you have been receiving latelyI sent your complaint to our manager in charge of your delivery area to more insight in the to problem as well has a resolutionYour account will be credited for the first weeks of January due to the delivery problem Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/01/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) My complaint was made only after several attempts to solve the problem went ignoredNo reasonable person would consider me a nuisance in light of the considerable failures I endured through the Pioneer Press's incompetencies, primarily at the delivery level and secondarily at the damage control and corrections level In my mail yesterday, January I received a continued subscription billing from the Pioneer PressThe notice date on the billing was January Remittance deadline is stated to be January The earliest I can get remittance in the mail will be Tuesday, January due to Sunday and Martin Luther King Day wherein there is no mail deliveryThe delivery address is Carol Stream, Illinois and there is no way that it will be received on time A notice date of 1/1/with a billing receipt date of 1/16/and deadline of 1/20/indicates either further incompetence or is punitive in natureOnly four days were provided for response and two of those days are without mail service The penalty for missing the deadline may result in lapses in deliveryGiven the ridiculous time frame and my suspicion of Pioneer Press retaliatory conduct following my complaint with the Revdex.com I will reserve acceptance of the Pioneer Press response until such time as I have received uninterrupted delivery through this sudden resubscription process
The paper at this address has been stopped, the balance of $have been removed, the address is changed to state "NO STARTS" and the phone number has been added to our do not call files Please let us know immediately should any further issues arise I apologize for the frustration
Initial Business Response / [redacted] (1000, 8, 2015/10/08) */ Our policy is that if the paper is stopped for days or more a credit can be issued (service extended)I will find out who is giving out information and make sure they understand the policy moving forward Please accept my apology for this error and I will make sure that your vacations over are credited correctly Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/10/08) */
Initial Business Response / [redacted] (1000, 8, 2015/11/13) */ It looks like the payments were being applied to the incorrect accountThe payments all went to an old account, [redacted] in the name of [redacted] at [redacted] in BurnsvilleThe money has since been transferred to the correct account, [redacted] , [redacted] I am sorry for the error and for the missed papers Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/11/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I am rejecting this response because:I was never a where of the extra charges for holiday papers I always thought they were freeTherefor I will not pay for them
The name at this address has been changed to note that no starts should be taken for this address and the balance owed has been deleted I apologize for the error
I apologize for the start at your address I put a stop on the subscription, unfortunately I was unable to stop it for this week The balance has been written off and I verified that you are on our do not call list
Initial Business Response / [redacted] (1000, 8, 2016/02/12) */ I notified the distributor who delivers in North Branch to speak to the carrier so that you are not missed moving forwardI apologize for the poor service Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/02/16) */
The remaining balance on this account has been written off leaving a zero balance
Initial Business Response / [redacted] (1000, 8, 2015/08/12) */ I apologize for the trouble getting your newspaper startedI see the paper was supposed to start on June I have credited your account back to the start date so from today it will be active for weeks of servicePlease let me know if you have any further problems with your service, Sharon, 651-228- Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am still having trouble with the paper on ThursdayI call and ask for it to be delivered again but it doesn't comeI don't know why it's this difficult to get to meI had impeccable service up to a year ago when my delivery guy quitHe had it there before I got up and was there everytime for at least yearsI guess customer service is a thing of the pastTo much expectations
Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ I apologize for the difficulties you have had with the delivery of your newspaperWe did make a change in our distribution system which caused some temporary challengesI thank you for your patience and will give you the credit you are requesting Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/10/08) */
Initial Business Response / [redacted] (1000, 14, 2015/08/12) */ I apologize for the past late deliveriesThe route you live on is being delivered by substitute carriers until a carrier can be foundOften times substitute carriers have their own routes to complete first before going on to the additional routesI will send another notice to the delivery agent asking for earlier delivery for you Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been told for the past month or more that a replacement driver is being soughtSeems to be the canned answer for whenever something is wrong Your answer is curiousLately I receive two papers during the weekOne that is on time and another that is lateI am assuming that the late one is from my driver and the one on time is from someone elseThis morning I received my paper over minutes lateNo weather disturbanceNo road closures that I know ofWhy can't my paper be delivered on time? Maybe there is something wrong with how this route is organized that is more difficult that othersOr our delivery person is just lazy I am prevented from talking directly with the regional managerWhy is it that service is so terrible? If I had a choice I would go somewhere elseBUT THERE IS NO CHOICE BECAUSE EVERY LOCAL PAPER USES THE SAME DELIVERY DRIVER!!!!
The bill that is being received is for papers delivered October to January The Carol Stream address is for payment processing only I am sorry for the papers that were delivered in error and I will remove the balance owed
I do apologize for the confusion with your newspaper account The CSR was correct in that when we have a rate increase everyone is subject to that change We do not wish to loose subscribers therefore I will honor your subscription to the original expire date and again I apologize for any frustration this may have caused
Final Consumer Response / [redacted] (2000, 6, 2015/09/06) */ I received a response from the StPaul Pioneer Press customer service stating that the carrier was contacted to resume delivery and that all missed deliveries have been credited back to my account and extended the subscription
There is no balance owed on this account The subscription is stopped and the address has been coded for no future sales, calls or email communication I apologize for the poor delivery you experienced
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ We do apologize for the challenges we have experienced since our change in delivery agents and we do continue to seek further improvements all the timeI also apologize for the poor experience you had with one of our call center representatives, please be assured that this CSR has been spoken to about this phone callYour account was credited for all missing newspapers Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a weak solutionThey offer credit for newspapers? This is not sufficientI had to come "out-of-pocket" to get the newspapers that they didn't deliverThis was entirely their fault and a gift card or reimbursement would be a more appropriate solutionI could not care less about getting creditsAt my age, my life would probably be over before I use the credits that I have been given over the past 1/years from this companyI am so sorry I ever took this paperThey have been a nightmareEverything from the carrier throwing an unbagged paper in my driveway in a rainstorm resulting in a wet papers on several occasions to the carrier throwing the paper completely under my vehicle many timesI use a walker and have had to call my neighbors on numerous occasions to retrieve my paper from under my SUVNow thisNo papers at all for almost weeksI ask myself how a company like this stays in businessI guess they survive off of the classified ads people take out because their delivery services are the worst I have ever seenNo this solution doesn't work for meI want my money back for the papers I had to pay for because of their incompetenceThank you Final Business Response / [redacted] (1000, 11, 2015/07/22) */ Again I do apologize for the stress and aggravation you have experienced while we attempt to get your newspaper delivered properlyI have been working with the agent responsible for the New Brighten area to find a final resolution Thank you for your patience Final Consumer Response / [redacted] (3000, 13, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) the carrier is retaliating and throwing my paper feet from the curb into the road(Morris St)UNACCEPTABLE !!! Please get a grip on your carrier or my surveillance camera shots will be turned over to authoritiesI consider this harassment
Initial Business Response / [redacted] (1000, 6, 2016/01/14) */ I apologize for the poor service you have been receiving latelyI sent your complaint to our manager in charge of your delivery area to more insight in the to problem as well has a resolutionYour account will be credited for the first weeks of January due to the delivery problem Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/01/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) My complaint was made only after several attempts to solve the problem went ignoredNo reasonable person would consider me a nuisance in light of the considerable failures I endured through the Pioneer Press's incompetencies, primarily at the delivery level and secondarily at the damage control and corrections level In my mail yesterday, January I received a continued subscription billing from the Pioneer PressThe notice date on the billing was January Remittance deadline is stated to be January The earliest I can get remittance in the mail will be Tuesday, January due to Sunday and Martin Luther King Day wherein there is no mail deliveryThe delivery address is Carol Stream, Illinois and there is no way that it will be received on time A notice date of 1/1/with a billing receipt date of 1/16/and deadline of 1/20/indicates either further incompetence or is punitive in natureOnly four days were provided for response and two of those days are without mail service The penalty for missing the deadline may result in lapses in deliveryGiven the ridiculous time frame and my suspicion of Pioneer Press retaliatory conduct following my complaint with the Revdex.com I will reserve acceptance of the Pioneer Press response until such time as I have received uninterrupted delivery through this sudden resubscription process
I stopped this account, deleted the balance and put a note at the address level not to accept any starts
The paper at this address has been stopped, the balance of $have been removed, the address is changed to state "NO STARTS" and the phone number has been added to our do not call files Please let us know immediately should any further issues arise I apologize for the frustration
Initial Business Response / [redacted] (1000, 8, 2015/10/08) */ Our policy is that if the paper is stopped for days or more a credit can be issued (service extended)I will find out who is giving out information and make sure they understand the policy moving forward Please accept my apology for this error and I will make sure that your vacations over are credited correctly Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/10/08) */
Initial Business Response / [redacted] (1000, 8, 2015/11/13) */ It looks like the payments were being applied to the incorrect accountThe payments all went to an old account, [redacted] in the name of [redacted] at [redacted] in BurnsvilleThe money has since been transferred to the correct account, [redacted] , [redacted] I am sorry for the error and for the missed papers Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/11/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I apologize for any frustration we have caused I have coded your address so that no future starts can be processed and the balance has been eliminated
I am rejecting this response because:I was never a where of the extra charges for holiday papers I always thought they were freeTherefor I will not pay for them
The name at this address has been changed to note that no starts should be taken for this address and the balance owed has been deleted I apologize for the error
I apologize for the sample newspapers and have taken steps to prevent further samples from being delivered Thank you for your patience
I apologize for the start at your address I put a stop on the subscription, unfortunately I was unable to stop it for this week The balance has been written off and I verified that you are on our do not call list
Initial Business Response / [redacted] (1000, 8, 2016/02/12) */ I notified the distributor who delivers in North Branch to speak to the carrier so that you are not missed moving forwardI apologize for the poor service Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/02/16) */