St Peter’s Hospital Broadway * Helena Montana 59601*Ph (406)442-[redacted] www.stpetes.org September 20, Better Business Bureau Re: Mary [redacted] R [redacted] # To whom it Concerns, I am in receipt of the concern filed by Ms R*** My responses to her concerns *re *s follows: She is correct in her statement that if [redacted] person only has Part A coverage, Medicare does not pay for services in the Emergency Room Medicare recipients get a detailed book explaining what each portion of coverage will pay for Emergency room services are clearly defined in their literature as being covered under Part B benefits She is also correct in stating she did not get a statement right away from our facility Our facility does not send out statements to our customers until there is a self pay portion owing on their bill We were getting indications from Medicare Ms R [redacted] had other primary coverage and we were investigating this to see if the services could be billed to another insurance Many of our patients that do not have a certain part of Medicare do carry alternative insurance Once it was found the patient had no additional insurance to bill, a statement was sent out to her Ms R [redacted] has since reached out to our Financial advocate team and is in the process of filing for assistance with her outstanding balances If she is eligible for our program, her balances will be reduced between 15-100% We are sympathetic to her situation, but it is imperative people understand how their insurance works If they have questions we do have a team of people in place to answer questions prior to or after services are done Please let me know if you need any additional information Sincerely Sheri R [redacted] Director of Patient Business Services Phone: (406) 444- Fax: (406) 444- [redacted] Enclosure:
St Peter’s Hospital Broadway * Helena Montana 59601*Ph (406)442-[redacted] www.stpetes.org September 20, Better Business Bureau Re: Mary [redacted] R [redacted] # To whom it Concerns, I am in receipt of the concern filed by Ms R*** My responses to her concerns *re *s follows: She is correct in her statement that if [redacted] person only has Part A coverage, Medicare does not pay for services in the Emergency Room Medicare recipients get a detailed book explaining what each portion of coverage will pay for Emergency room services are clearly defined in their literature as being covered under Part B benefits She is also correct in stating she did not get a statement right away from our facility Our facility does not send out statements to our customers until there is a self pay portion owing on their bill We were getting indications from Medicare Ms R [redacted] had other primary coverage and we were investigating this to see if the services could be billed to another insurance Many of our patients that do not have a certain part of Medicare do carry alternative insurance Once it was found the patient had no additional insurance to bill, a statement was sent out to her Ms R [redacted] has since reached out to our Financial advocate team and is in the process of filing for assistance with her outstanding balances If she is eligible for our program, her balances will be reduced between 15-100% We are sympathetic to her situation, but it is imperative people understand how their insurance works If they have questions we do have a team of people in place to answer questions prior to or after services are done Please let me know if you need any additional information Sincerely Sheri R [redacted] Director of Patient Business Services Phone: (406) 444- Fax: (406) 444- [redacted] Enclosure: