We are sorry that the complainant feels that our car wash damaged his vehicleOur operations manager told customer that he believed the damage to his bumper was from a rock or some other debris hitting his vehicle during driving conditionsIf you drive a motor vehicle then you know, this is a very common occurrence to bumpers, grills, and hoodsThe reason for the operations manager conclusion is that there is not one piece of equipment in our car was that would damage his vehicle in just that one spot and then not damage the vehicle anywhere else if there was an equipment malfunctionThe equipment spins in constant motion and would therefore cause a great deal more damage than a small chip I have included a photo of the damageWe cannot pay for damage that we feel we did not do However, we are glad to give the customer the $he paid for the wash.As far as customer speaking with a woman who became "hateful" to him, I am the only woman he could have spoken to on the phone, and when and if I did speak to him, it would have been only to give him the operations manager phone numberI never would have discussed video footage or anything like that with him as the manager is the person who handles that end of the businessAlso, once we received your letter, manager immediately tried to contact customer via telephone, and customer did not return his call.Sincerely,Marketing ManagerMartian Car Wash
We are sorry that the complainant feels that our car wash damaged his vehicleOur operations manager told customer that he believed the damage to his bumper was from a rock or some other debris hitting his vehicle during driving conditionsIf you drive a motor vehicle then you know, this is a very common occurrence to bumpers, grills, and hoodsThe reason for the operations manager conclusion is that there is not one piece of equipment in our car was that would damage his vehicle in just that one spot and then not damage the vehicle anywhere else if there was an equipment malfunctionThe equipment spins in constant motion and would therefore cause a great deal more damage than a small chip I have included a photo of the damageWe cannot pay for damage that we feel we did not do However, we are glad to give the customer the $he paid for the wash.As far as customer speaking with a woman who became "hateful" to him, I am the only woman he could have spoken to on the phone, and when and if I did speak to him, it would have been only to give him the operations manager phone numberI never would have discussed video footage or anything like that with him as the manager is the person who handles that end of the businessAlso, once we received your letter, manager immediately tried to contact customer via telephone, and customer did not return his call.Sincerely,Marketing ManagerMartian Car Wash