Straight Edge Maintenance LLC

Research of Ms***-***'s account has revealed the followingOur billing is for date of service for an emergency room physician charge originally totaling $The full balance was billed out to Health Net insuranceHowever, on 9.23.2015, we received a denial from Health Net stating they could not verifY that the patient had any coverage with them After this denial our initial statement was sent to Ms***- [redacted] on On 10.13.2015, we received and posted a check in the amount of $from the patientOur office then sent out additional statements on 11.02.2015, and finally on Our office also attempted to contact the patient on via phone, but we were unable to reach Ms***­ ***We finally spoke with Ms***- [redacted] on 01.25.2016, at which point the patient advised that she would be sending out a check for the account the same dayAs no payment was received, our office sent out a 5th statement to the patient on Our office then attempted to contact the patient via phone on 02.10.2016, 02.17.2016, and Due to inactivity this account then left our system on and was sent to a collection agency.Please see attached

We have received your follow up letter dated October 27th regarding Ms*** ***-***'s complaint and would like to provide some updated informationBut first before we go any further we are compelled to point out that the complaint letter we received is one page and cuts off at the bottom abruptly after the word "Besides." Thinking we may be missing a page we attempted to contact your office to inquire on the matter but were unable to reach anyoneAnd so today we are responding with what we have We are pleased to report that we have successfully reversed the account from the collections agency and requested all credit reporting to be erasedAdditionally, we are still working directly with the patient's insurance for paymentAs we stated in our original letter, once the insurance successfully processes our claim and issues our payment we will be pleased to issue the patient a refund.Please see attached

The answer of the business is absolutely false. I gave the correct information since day one. And they are in charge of withdrawing the information in a correct way from the data base that [redacted] hospital establishes when a patience checks in. My information was correct proof of it is that [redacted] hospital was paid in time[redacted] Hospital, submitted their claim in time and were paid in time. About me paying, I was sick and I paid by mistake. I had migraines and did not realize what I was doing, that sick I was. When I got better and I realized I had been paying something I should have not paid I called Empower Emergency  the representative talked to me in a demeaning way. I was told that [redacted] GAVE THEM the wrong information. Later on I learned that NOBODY gives them any information. Empower Emergency takes it from the data base. Empower changed my name and tried to claim me true Medicare which I had never been part of.  I also was denied the opportunity to talk to a supervisor, I was told that he was TOO BUSY to talk to me.  It has been over a year since I paid by mistake and I had not been able to get the money back. I want my money back. No excuses. I will never go back to [redacted] Emergency Room because of Emergency Power and their unprofessional way to conduct business. The final claim has been submitted and it was denied with a note that I am not responsible for any amount. I want my  money back. It was never my mistake. Empower Emergency needs to take responsibility for the mistakes their employees do. Besides sending me to collections and Credit bureau I have not received my money back. Shame on Empower Emergency Physicians.

Research of Ms. [redacted]'s account has revealed the following. Our billing is for date of service 9.05.2016 for an emergency room physician charge originally totaling $631.00. The full balance was billed out to Health Net insurance. However, on 9.23.2015, we received a denial from Health Net...

stating they could not verifY that the patient had any coverage with them.     After this denial our initial statement was sent to Ms. [redacted] on 9.25.2015. On 10.13.2015, we received and posted a check in the amount of $35.06 from the patient. Our office then sent out additional statements on 11.02.2015, 12.02.2015 and finally on 01.02.2016. Our office also attempted to contact the patient on 01.04.2016 via phone, but we were unable to reach Ms. [redacted]­ [redacted]. We finally spoke with Ms. [redacted] on 01.25.2016, at which point the patient advised that she would be sending out a check for the account the same day. As no payment was received, our office sent out a 5th statement to the patient on 02.02.2016. Our office then attempted to contact the patient via phone on 02.10.2016, 02.17.2016, and 02.26.2016. Due to inactivity this account then left our system on 02.27.2016 and was sent to a collection agency.Please see attached.