StraightForward Fence Co

I highly recommend this company We had StraightForward Fence Coinstall a boundary fence and remove a small area of asphaltNo other fence company we spoke to was capable of doing the entire scope of work StraightForward Fence Colived up to their name by making the entire process easy for us from permitting through installation I knew they were taking care of all our needs They performed the work seamlessly and were kind and professional with every interaction We love our new fence and will certainly use them again if another need arises

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: THEY SAID THEY CAME OUT ON 7-THEY DID NOT IF IT IS NO LONGER COVERED THEY SHOULD HAVE SAID IT ON THE MANY TIMES WE CALLEDAS FOR TAKING OUR LATER CALLS AND RETURNING CALLS OR MESSAGES THEY DID NOT! IF PAYMENT WAS NEED FOR REPAIRS WERE NEED THEY NEVER SAY ANYTHINGI WILL FIND ANOTHER COMPANYTO FIX IT SOMEONE WHO CARES ABOUT THE CUSTOMERIF I NEW ABOUT THIS BEFORE I CALLED THEM I WOULD HAVE WENT WITH A COMPANY WITH HIGHER CUSTOMER STANDARDAS FOR THE TREES THE TALK ABOUT THEY HAVE NOT BEEN THERE IN ABOUT THREE YEARSI GUESS IT'S A LESSON LEARNED TO CHOSE A CONTRACTORS WITH MORE CARE Regards, [redacted]

The customer called us in the middle of May and requested a repair to their gates for a fence that was installed in This fence is years old and the labor warranty was only for one year therefore this is not covered under warrantyHowever the last two years we have had incredibly strange weather during the winters with a lot of freezing/melting/refreezing which has caused the ground to heave - this is NOT an issue with the fenceBecause the ground heaved, it has lifted some posts out of the ground (concrete and all) which results in latches in gates no longer lining upWe as a company have been trying to service this problem without having to charge the customerUnfortunately almost everyone having this issue waited until the spring to call us - when we are in the middle of our busy seasonWe are trying to get to everyone in the order they called us and this customer was in fact on the schedule the last full week of JuneGary was unexpectedly hospitalized and it was therefore pushed back to the first week of July This service was completed on 7/ Several posts which had heaved out of the ground have been tapped back down, with additional concrete added at no charge The gates were functioning when we did this service The other issue we saw is that a tree growing in their yard has lifted up a section of the fence and caused the rails to bend We are not able to correct this until the tree is taken care of and again this is NOT a warranty issueThe customer certainly has the option to call someone else to do any of these repairs and they will in fact have to pay for that serviceNone of these issues are covered under warrantyWe also never stopped taking anyone's calls, every call is answered or returned

We absolutely were there on 7/and made adjustments