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Stranik, Inc

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Stranik, Inc Reviews (4)

My response was a request for clarification and additional information. We own and operate nine of the twenty Twin City area Midas shops. I'm wondering if Ms [redacted] could let us know which shop she visited? Once I have that information, I will contact both you and Ms [redacted] to let you know if it is one...

of our shops.

We have been in communication with [redacted] regarding her 1999 Camero. Due the the age of the vehicle, there are several issues that need to be addressed. When the vehicle was brought back to us we replaced its belt tensioner at no charge, a $277 value. At that time the car would not start or run. In...

order to check our work we needed to get the car running. This required the cleaning of the fuel filter which we also did at no charge. Due to the age of the vehicle a corroded fuel line snapped during this service. The Camero is currently at another shop. We agreed to pay that shop to repair the fuel line. The vehicle was struck while in our parking lot. Our insurance company will soon be in contact with [redacted]. We feel that we have been extremely fair and generous with [redacted].

Mr [redacted] who is a regular customer, brought us his 2005 Buick and requested a cooling system flush. Prior to starting job our mechanic notice that the coolant was about three quarts low indicating that the system had a leak. Nonetheless Mr [redacted] asked us to go ahead and flush the cool system,...

which we did. During that process some "Stop Leak" was flushed out of the Buick. Stop Leak is a product used to temporarily slow down a leak.  We tried but were unable to find the source of the leak at that time. The next day Mr [redacted] called saying that the leak was much worse. ( a result of the stop leak leaving the system) We took a second look at the vehicle that following day and found the source of the leak. We offer to replace the Stop Leak, which would have been a very temporary solution or fix the leak by replacing the timing cover. Mr  [redacted] declined to our estimate of repair. It should be noted that in attempt to help Mr [redacted] we did not charge him for the flush or other services .The bottom line is the car had a leak problem when it was brought in. We did nothing to exacerbate that problem.

I am rejecting this response because: cause I have went through a lot dealing with these people at Midas. I will not accept anything Midas has to say or do. Fixing the problem they caused is what they needed to do. They talking about not fixing the damage on car cause my car not running. I will be taking this to the next step with a higher individual (hiring a lawyer) right now that is the next step for me.

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