Strano & Associates Real Estate

To the Revdex.com and [redacted], Attached is a detailed complaint made against [redacted] & Associates.  I have filled out the online complaint form for the Revdex.com, and noted that I would email additional information directly.  The attached PDF is the [redacted] form, but please note that the explanation...

blocks refer back to the word document attached.  This word document in turn has a wide variety of imbedded emails, contracts, etc. For Ms [redacted], until today I have been refused your contact information.  I was able to get it from a desk clerk today by simply refusing to talk directly with your property management division or identifying who I was or why I needed it.  Surprisingly, the desk clerk provided the info.  You have my apologies for not otherwise reaching out directly earlier, as I was previous denied your contact email.  I'm sorry it's come to this as well. v/r [redacted], Colonel, USAF retired

1. Strano does not agree that we incorrectly charged the owner for the past tenants' expense.  The owner must pay the expense until such time we are able to retrieve the funds from the tenant.  Strano is still actively pursuing this tenant on behalf of the owner for the funds to pay the...

plumbing bill.  The past tenant did damage the spiket but it was not found damaged until after the tenant left.  Strano does not pay bills for tenants.2.The Lease Agreement is between The Owner and the Tenant. Strano represents the Owner in the contract and works on their behalf. We do not pay mortgages or pay for damages, as those are the responsibility of the owner; Unless it is found to be negligent on Strano's behalf which this was not.3. The outdoor pond which the Owner is referring is part of the landscape which is the owner's responsibility.  The owner is responsible for cleaning and maintaining the pond just as they are responsible for replacing any damaged landscape and cleaning gutters.  This is not tenant expense, as it is part of the structure of the home.  The pond was not cleaned when they moved in and it was becoming a mosquito infested hazard.  We do take it upon ourselves as managers to maintain a healthy and clean environment for our tenants.  4. The owner claims she does not and has not received any emails regarding this work, yet there are multiple phone calls which are all recorded, and multiple emails showing that we have answered her concerns.  We can provide the recorded phone calls if necessary.  A handful of emails regarding much of the above has been attached for your reference. 5.  The owner does keep $200 in the owner reserve that we have the right to spend in order to keep the property in good condition.  This is stated in the Management Agreement.  Strano did not spend more than the permissible $200 on this repair, which is stated in the Management Agreement.  The bill is attached for your review.We have ended Management with Ms. [redacted] as noted in the emails attached.  The tenants have been contacted and we have forwarded them all Move In Condition reports for their records.Strano is not responsible for the invoices work that has been completed at this property, as we were acting on behalf of the owner and the best interests of both parties in order to maintain a safe condition of the property.