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Strat-O-Matic Game Co. Inc.

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Reviews Strat-O-Matic Game Co. Inc.

Strat-O-Matic Game Co. Inc. Reviews (13)

The original product delivered years ago came with a product registration card similar to the one in the attached imageThis card contains the game license registration codeWithout this code, the game cannot be installed or playedthe registration card clearly stated that this is the only record of the product and that the card should not be lost.This is the piece of the product that *** *** lost and because this product has not been sold for almost 4-years, there is no way to replace it even if we chose to make an exception to company policyFor years our company policy is that we will not replace lost merchandise.We have since removed the possibility of a lost product, about years ago we instituted a digital delivery and storage system for Windows product license registration codesProducts purchased since the new system was implemented are now stored digitally and can easily be recovered by the customerHence eliminating the situation that *** *** currently finds himself in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The * on my [redacted] is much more faded away. Why can they not make another card? and why are all the sets like that. They should not be selling them.They need to fix all those sets and send me a new [redacted] card. That is what they should be doing.And to top this whole matter. Those are not even 2014 Hall of Fame sets. They are selling sets that were made 4 years ago that have been collecting dust on the shelves.Good GriefAnd they call themselves a business. Who are they kidding?Just drop the whole thing, they are not going to do anything about it.
Thanks for trying
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I could understand if my purchase was not on their own website and I didn't have the product code, but it is on their website with an order number as I have provided, please stop saying you don't sell this product anymore, I can go buy the 2010 roster on your website right now if I wanted. I guess they won't do the right thing, I just hope it goes on their record that they are not honoring their pledge that you can transfer your seasons to a new pc (like I did for all my other seasons), their are trying to squeeze an other 24$ for a product I already paid 75$ and they have proof of that purchase on their own website. All I wanted was them to honor their pledge and give me a 2010 roster product code, since they can clearly see that I had already bought the 2010 Roster that they can see in MYACCOUNT page their own website, I was told by a rep that the policy to no give you product codes if you lose your piece of paper is 10 years old before they had this new system to keep track of your orders, and they have said here that within the last 3-4 years you can see your orders and codes online so no need to have those paper codes, but my 1st order on this new system is on that page, maybe their new policy should be changed to reflect their new technologically as now they can see what their customers have bought from them, in my case order #[redacted] and SKU #[redacted], I still can't believe they won't acknowledge their own website. This is not even about getting a refund anymore, it's more about a business who said that we can transfer past season purchase to new pc and have proof of purchase and still want to charge again for that same product, I believe it's dishonest, so I don't expect anything from this company. Truly disappointed, again if this was previous to their new technology and they couldn't see my order then I would accept and would just buy the 2010 roster again, like I did for my 1997 roster, that I had no product code but was before they had them on their website so I just purchased it again, but this time they have it on their OWN WEBSITE. They can go see it right now and say, yeah this guy purchase our product no doubt, lets do the right thing and give him a product code instead of saying  let's make this guy pay 24$ for something he already has and we can see he has purchase it with our OWN WEBSITE. I just can't understand their thinking on this one, I wish this would get to the [redacted] because I'm pretty sure he would not sacrifice a long time customer who has spent thousands of dollars and probably would buy thousands more in the future for something like this where they can see my purchase of the product on their OWN WEBSITE, one last chance to do the right thing, I await their response.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The credit of $26.89 has been applied to [redacted]'s account on August [redacted]

December**, 2014[redacted], [redacted]Revdex.com - [redacted]re:  Claim #[redacted]: [redacted] Dear [redacted],Thank you for your notification in this matter.  [redacted] has contacted us on multiple occasions within the last week complaining about this matter....

We have tried our best to explain to him that this particular misprint is on every set of the 2014 Hall of Fame cards.Because the [redacted] card is on the top sheet of the set, we were able to open up all of our inventory boxes and confirm that each and every set of the production run was printed with this faded "*" at the end of [redacted]'s name. [redacted] is insisting that we reship him a perfectly printed card but one does not exist. I have attached a picture of the card in question, you can see the "*" is legible, just faded compared to the other text on the card.[redacted] is a long-time Strat-O-Matic customer and we would accommodate him if we could. Unfortunately because every set was misprinted in this fashion, there is no way to replace this card for him because a card with a perfectly printed "*" does not exist. Sincerely,[redacted]

order [redacted] was originally placed as a pre-order for the new current edition hockey product, not the older 2013-14 hockey product. [redacted] contaact us this week indicating that he did not want to wait until the pre-order items were released in September and we modified his order and changed it to...

the in stock 2013-14 hockey product.His order is actually shipping today and a [redacted] tracking number email will be sent to him at the end of the business dayLen S[redacted]Strat-O-Matic

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me and the matter has been resolved.
Strat-O-Matic was called after their response. They agreed to issue a refund to my credit card in the amount of $26.89 which I have received. I would like to withdraw my complaint against this business. Sincerely, [redacted]

[redacted]
[redacted]
[redacted]
[redacted]  [redacted]Dear [redacted], Thank you for your notification in this matter.  [redacted] contacted us recently about a product that he purchased back in 2010. He has since lost the...

merchandise, particularly the license code to activate the Windows product so he is unable to install or use this old product.While we currently deliver and store our Windows product licenses digitally, back in 2010 Windows products were shipped to customers with an actual CD-Rom and a hard copy product registration card that contained the license code on it. The Registration Cards specifically had a notation on them that states "Do Not Lose This Card, as it designates [redacted]ship of the products listed below"We replied to [redacted] and explained to him that while we would like to assist him in this matter, we cannot be responsible for lost merchandise. Also that we were unable to replace a product purchased from us 5 years ago that we no longer sell. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
you can see the order from my account page in the 1st jpg file there that proves that I bought the game. this is from their website, order [redacted] 03/**/2011, the som 2 jpg is when you click on the order number you can see I paid 78.55 US this includes the Strat-o-Matic game and the 2010 Roster all in the Version 16 game. Now they don't sell the 2010 game anymore, I have the new version of the game and you can buy older seasons for 24$ as seen at this link [redacted]. Now I have many prior season that I have bought from digital download 1997,1998,2007,2011,2012,2014. All those season I was able to transfer to my new pc because the product code was on their web page under my account. Now my 2010 was the last CD I received from them, I still have the CD but not their paper product code, so now they tell me I need to buy the 2010 season again but just 2010 season for 24$ so I continue playing my 2010 season, Now if I didn't have proof of purchase like a receipt or anything I could understand their point, but there is proof that I have purchased that 2010 season, all they need to do is give me 2010 product code and I can continue my game that I purchase already, and which they have proof of purchase on their own webiste. Their policy is 10 years old I was told by one of their customer service people, before they could track your order on their web page. So clearly now they can see what I have bought from them using their own webpage for proof of purchase. They are trying to get me to pay 2 times for the same product, which I feel is not right. You clearly see that I bough the game and the 2010 roster they can see that also. So you can clearly see they still sell this product, you can clearly see that I have paid for it in 2011 and I showed proof that I have been playing the 2010 season with my project [redacted]
just to be clear the 2 jpg files are what you see from my account on their web page.[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I ordered a product over a week ago with next day delivery,it's been over a week,every time you call them no one ever answers the phone, I went through the whole company directory and no one answered there phone,one time in the 4 days I called the operator answered, they said my order would be shipped wednesday with next day delivery, I 've tried to confirm this & cannot get a hold of anyone,I typed an e-mail to them and never got a responceDesired Settlement: asap

Business

Response:

order [redacted] was originally placed as a pre-order for the new current edition hockey product, not the older 2013-14 hockey product. [redacted] contaact us this week indicating that he did not want to wait until the pre-order items were released in September and we modified his order and changed it to the in stock 2013-14 hockey product.His order is actually shipping today and a [redacted] tracking number email will be sent to him at the end of the business dayLen S[redacted]Strat-O-Matic

Review: I puchased a game in 2010 from Strat-o-Matic baseball, then they sent a CD for me to install, I paid 75$ US for, now I purchased a new PC and the product would not transfer over, it needed a product code which I don't have anymore, but on their web page under my account you can see that I purchased this game and also sent them proof that I had that game. Now for me to continue my game I would need buy the 2010 Roster for 25$.Desired Settlement: I want my 2010 product code back

Business

Response:

[redacted]

[redacted]Dear [redacted], Thank you for your notification in this matter. [redacted] contacted us recently about a product that he purchased back in 2010. He has since lost the merchandise, particularly the license code to activate the Windows product so he is unable to install or use this old product.While we currently deliver and store our Windows product licenses digitally, back in 2010 Windows products were shipped to customers with an actual CD-Rom and a hard copy product registration card that contained the license code on it. The Registration Cards specifically had a notation on them that states "Do Not Lose This Card, as it designates [redacted]ship of the products listed below"We replied to [redacted] and explained to him that while we would like to assist him in this matter, we cannot be responsible for lost merchandise. Also that we were unable to replace a product purchased from us 5 years ago that we no longer sell. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

you can see the order from my account page in the 1st jpg file there that proves that I bought the game. this is from their website, order [redacted] 03/**/2011, the som 2 jpg is when you click on the order number you can see I paid 78.55 US this includes the Strat-o-Matic game and the 2010 Roster all in the Version 16 game. Now they don't sell the 2010 game anymore, I have the new version of the game and you can buy older seasons for 24$ as seen at this link [redacted]. Now I have many prior season that I have bought from digital download 1997,1998,2007,2011,2012,2014. All those season I was able to transfer to my new pc because the product code was on their web page under my account. Now my 2010 was the last CD I received from them, I still have the CD but not their paper product code, so now they tell me I need to buy the 2010 season again but just 2010 season for 24$ so I continue playing my 2010 season, Now if I didn't have proof of purchase like a receipt or anything I could understand their point, but there is proof that I have purchased that 2010 season, all they need to do is give me 2010 product code and I can continue my game that I purchase already, and which they have proof of purchase on their own webiste. Their policy is 10 years old I was told by one of their customer service people, before they could track your order on their web page. So clearly now they can see what I have bought from them using their own webpage for proof of purchase. They are trying to get me to pay 2 times for the same product, which I feel is not right. You clearly see that I bough the game and the 2010 roster they can see that also. So you can clearly see they still sell this product, you can clearly see that I have paid for it in 2011 and I showed proof that I have been playing the 2010 season with my project [redacted]

just to be clear the 2 jpg files are what you see from my account on their web page.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The original product delivered 5 years ago came with a product registration card similar to the one in the attached image. This card contains the game license registration code. Without this code, the game cannot be installed or played. the registration card clearly stated that this is the only record of the product and that the card should not be lost.This is the piece of the product that [redacted] lost and because this product has not been sold for almost 4-5 years, there is no way to replace it even if we chose to make an exception to company policy. For years our company policy is that we will not replace lost merchandise.We have since removed the possibility of a lost product, about 3 years ago we instituted a digital delivery and storage system for Windows product license registration codes. Products purchased since the new system was implemented are now stored digitally and can easily be recovered by the customer. Hence eliminating the situation that [redacted] currently finds himself in.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I could understand if my purchase was not on their own website and I didn't have the product code, but it is on their website with an order number as I have provided, please stop saying you don't sell this product anymore, I can go buy the 2010 roster on your website right now if I wanted. I guess they won't do the right thing, I just hope it goes on their record that they are not honoring their pledge that you can transfer your seasons to a new pc (like I did for all my other seasons), their are trying to squeeze an other 24$ for a product I already paid 75$ and they have proof of that purchase on their own website. All I wanted was them to honor their pledge and give me a 2010 roster product code, since they can clearly see that I had already bought the 2010 Roster that they can see in MYACCOUNT page their own website, I was told by a rep that the policy to no give you product codes if you lose your piece of paper is 10 years old before they had this new system to keep track of your orders, and they have said here that within the last 3-4 years you can see your orders and codes online so no need to have those paper codes, but my 1st order on this new system is on that page, maybe their new policy should be changed to reflect their new technologically as now they can see what their customers have bought from them, in my case order #[redacted] and SKU #[redacted], I still can't believe they won't acknowledge their own website. This is not even about getting a refund anymore, it's more about a business who said that we can transfer past season purchase to new pc and have proof of purchase and still want to charge again for that same product, I believe it's dishonest, so I don't expect anything from this company. Truly disappointed, again if this was previous to their new technology and they couldn't see my order then I would accept and would just buy the 2010 roster again, like I did for my 1997 roster, that I had no product code but was before they had them on their website so I just purchased it again, but this time they have it on their OWN WEBSITE. They can go see it right now and say, yeah this guy purchase our product no doubt, lets do the right thing and give him a product code instead of saying let's make this guy pay 24$ for something he already has and we can see he has purchase it with our OWN WEBSITE. I just can't understand their thinking on this one, I wish this would get to the [redacted] because I'm pretty sure he would not sacrifice a long time customer who has spent thousands of dollars and probably would buy thousands more in the future for something like this where they can see my purchase of the product on their OWN WEBSITE, one last chance to do the right thing, I await their response.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I am Very disappointed with this company. I ordered the 2014 Hall of Fame card set and the player [redacted]'s name is Faded at the letter *. I collect these cards.

I called the strat-o-matic company and explained and sent a picture of the card. The response on the phone was the same as the email they sent me and The lady told me that all the sets were like this. I asked to have the card replace and she said they could not replace the card.

This is there response in an email

Hi [redacted] Thank you for contacting us regarding this matter.

We are so sorry about the faded “*” on that card. We have checked our inventory and see that all the cards are the same.

So we do not have a better card to send you. [redacted] Strat-O-Matic Game Co. [redacted], [redacted] ###-###-####Desired Settlement: I would like to have the card replaced. I payed for the 2014 Hall of Fame set and it should be in perfect condition.

I would like to have [redacted]'s card replaced

Business

Response:

December**, 2014[redacted], [redacted]Revdex.com - [redacted]re: Claim #[redacted]: [redacted] Dear [redacted],Thank you for your notification in this matter. [redacted] has contacted us on multiple occasions within the last week complaining about this matter. We have tried our best to explain to him that this particular misprint is on every set of the 2014 Hall of Fame cards.Because the [redacted] card is on the top sheet of the set, we were able to open up all of our inventory boxes and confirm that each and every set of the production run was printed with this faded "*" at the end of [redacted]'s name. [redacted] is insisting that we reship him a perfectly printed card but one does not exist. I have attached a picture of the card in question, you can see the "*" is legible, just faded compared to the other text on the card.[redacted] is a long-time Strat-O-Matic customer and we would accommodate him if we could. Unfortunately because every set was misprinted in this fashion, there is no way to replace this card for him because a card with a perfectly printed "*" does not exist. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The * on my [redacted] is much more faded away. Why can they not make another card? and why are all the sets like that. They should not be selling them.They need to fix all those sets and send me a new [redacted] card. That is what they should be doing.And to top this whole matter. Those are not even 2014 Hall of Fame sets. They are selling sets that were made 4 years ago that have been collecting dust on the shelves.Good GriefAnd they call themselves a business. Who are they kidding?Just drop the whole thing, they are not going to do anything about it.

Thanks for trying

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

My concern is that in the 1930 past season for baseball, you printed a injury to Lou Gehrig on the advance side of the card, He has a injury on a 1/12 verses left and right handed pitching. There should be no injury on his card.
I would like to see the Advance fielding chard get updated, with the error ratings, for first base, second base and shortstop. I would like to see those error ratings added to the advance fielding chart.

Check fields!

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Description: GAMES & SUPPLIES

Address: 42 Railroad Avenue, Glen Head, New York, United States, 11545

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