Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I could understand if my purchase was not on their own website and I didn't have the product code, but it is on their website with an order number as I have provided, please stop saying you don't sell this product anymore, I can go buy the roster on your website right now if I wantedI guess they won't do the right thing, I just hope it goes on their record that they are not honoring their pledge that you can transfer your seasons to a new pc (like I did for all my other seasons), their are trying to squeeze an other 24$ for a product I already paid 75$ and they have proof of that purchase on their own websiteAll I wanted was them to honor their pledge and give me a roster product code, since they can clearly see that I had already bought the Roster that they can see in MYACCOUNT page their own website, I was told by a rep that the policy to no give you product codes if you lose your piece of paper is years old before they had this new system to keep track of your orders, and they have said here that within the last 3-years you can see your orders and codes online so no need to have those paper codes, but my 1st order on this new system is on that page, maybe their new policy should be changed to reflect their new technologically as now they can see what their customers have bought from them, in my case order # [redacted] and SKU # [redacted] , I still can't believe they won't acknowledge their own websiteThis is not even about getting a refund anymore, it's more about a business who said that we can transfer past season purchase to new pc and have proof of purchase and still want to charge again for that same product, I believe it's dishonest, so I don't expect anything from this companyTruly disappointed, again if this was previous to their new technology and they couldn't see my order then I would accept and would just buy the roster again, like I did for my roster, that I had no product code but was before they had them on their website so I just purchased it again, but this time they have it on their OWN WEBSITEThey can go see it right now and say, yeah this guy purchase our product no doubt, lets do the right thing and give him a product code instead of saying let's make this guy pay 24$ for something he already has and we can see he has purchase it with our OWN WEBSITEI just can't understand their thinking on this one, I wish this would get to the [redacted] because I'm pretty sure he would not sacrifice a long time customer who has spent thousands of dollars and probably would buy thousands more in the future for something like this where they can see my purchase of the product on their OWN WEBSITE, one last chance to do the right thing, I await their response.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I could understand if my purchase was not on their own website and I didn't have the product code, but it is on their website with an order number as I have provided, please stop saying you don't sell this product anymore, I can go buy the roster on your website right now if I wantedI guess they won't do the right thing, I just hope it goes on their record that they are not honoring their pledge that you can transfer your seasons to a new pc (like I did for all my other seasons), their are trying to squeeze an other 24$ for a product I already paid 75$ and they have proof of that purchase on their own websiteAll I wanted was them to honor their pledge and give me a roster product code, since they can clearly see that I had already bought the Roster that they can see in MYACCOUNT page their own website, I was told by a rep that the policy to no give you product codes if you lose your piece of paper is years old before they had this new system to keep track of your orders, and they have said here that within the last 3-years you can see your orders and codes online so no need to have those paper codes, but my 1st order on this new system is on that page, maybe their new policy should be changed to reflect their new technologically as now they can see what their customers have bought from them, in my case order # [redacted] and SKU # [redacted] , I still can't believe they won't acknowledge their own websiteThis is not even about getting a refund anymore, it's more about a business who said that we can transfer past season purchase to new pc and have proof of purchase and still want to charge again for that same product, I believe it's dishonest, so I don't expect anything from this companyTruly disappointed, again if this was previous to their new technology and they couldn't see my order then I would accept and would just buy the roster again, like I did for my roster, that I had no product code but was before they had them on their website so I just purchased it again, but this time they have it on their OWN WEBSITEThey can go see it right now and say, yeah this guy purchase our product no doubt, lets do the right thing and give him a product code instead of saying let's make this guy pay 24$ for something he already has and we can see he has purchase it with our OWN WEBSITEI just can't understand their thinking on this one, I wish this would get to the [redacted] because I'm pretty sure he would not sacrifice a long time customer who has spent thousands of dollars and probably would buy thousands more in the future for something like this where they can see my purchase of the product on their OWN WEBSITE, one last chance to do the right thing, I await their response.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]