[redacted] *** [redacted] Dear [redacted] , Thank you for your notification in this matter [redacted] contacted us recently about a product that he purchased back in He has since lost the merchandise, particularly the license code to activate the Windows product so he is unable to install or use this old product.While we currently deliver and store our Windows product licenses digitally, back in Windows products were shipped to customers with an actual CD-Rom and a hard copy product registration card that contained the license code on itThe Registration Cards specifically had a notation on them that states "Do Not Lose This Card, as it designates ***ship of the products listed below"We replied to [redacted] and explained to him that while we would like to assist him in this matter, we cannot be responsible for lost merchandiseAlso that we were unable to replace a product purchased from us years ago that we no longer sellSincerely, [redacted]
December**, [redacted] , [redacted] Revdex.com - [redacted] ***re: Claim # [redacted] : [redacted] [redacted] Dear [redacted] ,Thank you for your notification in this matter [redacted] has contacted us on multiple occasions within the last week complaining about this matter We have tried our best to explain to him that this particular misprint is on every set of the Hall of Fame cards.Because the [redacted] card is on the top sheet of the set, we were able to open up all of our inventory boxes and confirm that each and every set of the production run was printed with this faded "*" at the end of [redacted] 's name [redacted] is insisting that we reship him a perfectly printed card but one does not existI have attached a picture of the card in question, you can see the "*" is legible, just faded compared to the other text on the card[redacted] is a long-time Strat-O-Matic customer and we would accommodate him if we couldUnfortunately because every set was misprinted in this fashion, there is no way to replace this card for him because a card with a perfectly printed "*" does not existSincerely, [redacted]
[redacted] *** [redacted] Dear [redacted] , Thank you for your notification in this matter [redacted] contacted us recently about a product that he purchased back in He has since lost the merchandise, particularly the license code to activate the Windows product so he is unable to install or use this old product.While we currently deliver and store our Windows product licenses digitally, back in Windows products were shipped to customers with an actual CD-Rom and a hard copy product registration card that contained the license code on itThe Registration Cards specifically had a notation on them that states "Do Not Lose This Card, as it designates ***ship of the products listed below"We replied to [redacted] and explained to him that while we would like to assist him in this matter, we cannot be responsible for lost merchandiseAlso that we were unable to replace a product purchased from us years ago that we no longer sellSincerely, [redacted]
December**, [redacted] , [redacted] Revdex.com - [redacted] ***re: Claim # [redacted] : [redacted] [redacted] Dear [redacted] ,Thank you for your notification in this matter [redacted] has contacted us on multiple occasions within the last week complaining about this matter We have tried our best to explain to him that this particular misprint is on every set of the Hall of Fame cards.Because the [redacted] card is on the top sheet of the set, we were able to open up all of our inventory boxes and confirm that each and every set of the production run was printed with this faded "*" at the end of [redacted] 's name [redacted] is insisting that we reship him a perfectly printed card but one does not existI have attached a picture of the card in question, you can see the "*" is legible, just faded compared to the other text on the card[redacted] is a long-time Strat-O-Matic customer and we would accommodate him if we couldUnfortunately because every set was misprinted in this fashion, there is no way to replace this card for him because a card with a perfectly printed "*" does not existSincerely, [redacted]