StrataTech Education Group

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I am accepting it because it's overBut I strongly disagree with the decision not to have called the actual customersMy opinion about my affairs(money) may be different than that of the bride that Bella was working withI feel as if I was the actual customer, and should have got a direct call as soon as possibleI do not think it was appropriate that "said conversation" *** speaks of in her response, had to happen because I had to track her down to get the specific informationI leave with feeling bad that I had to make a trip to MKE for these dresses and didn't get the one I had paid forI am moving forwarding feeling disappointed that I was not immediately called when this unfortunate situation took placeI feel that IF the previous manager was supervised adequately, I would not have been in this situation
Regards,
*** ***

I spoke with [redacted] hours after her registered complaint.  After our call she better understood the plan to remedy the situation, specifically:- The previous owner had been terminated and the franchisors stepped in to cure the situation and operate the showroom- [redacted] would have a dress of...

greater value than the one originally ordered- [redacted] would be issued a partial refund for the inconveniences suffered (processed on 04/16)- The dress would be drop shipped at our expense directly to her door by the originally forecasted delivery date (delivering tomorrow)- [redacted], the bride, worked with me for 24 hours from April 10th to April 11th to determine the best course of action and designer for her wedding.  Once her decision on how to move forward was made, I promptly shared next steps with her bridesmaids for a speedy turn around and refund.Please let me know if this is an appropriate reply.  I am also happy to connect with [redacted] again formally to be certain her needs are satisfied.Thank you in advance for your consideration.Warmest regards,[redacted]

Thank you for forwarding.  Given the April 8th date, I imagine [redacted] is in possession of this notice.  We terminated her franchise agreement on April 12th.We received a distressed call from [redacted] on April 1st.  She was concerned because she could not reach [redacted] and felt...

suspicious about her order.Our team swiftly researched her claims with our designer and then [redacted].  We discovered that [redacted] had not placed the order as she claimed and was misrepresenting the status to [redacted].We immediately took control of the situation and scheduled an audit of [redacted]'s business.  We issued [redacted]'s bridesmaids a full refund and had dresses of greater value immediately drop shipped to each bridesmaid from the designer directly.[redacted]'s wedding was last weekend, April 18th.For [redacted]'s desired outcome, a full refund was issued and she received dresses ASAP.  We also terminated [redacted] as a franchisee, so she no longer owns or has access to the business.Please let me know if I can follow up further.  Thank you again!Warmest regards,[redacted]Bella Bridesmaids309 North Water StreetSuite 170Milwaukee, WI 53202