Strategic Driving

Complaint: ***
I am rejecting this response because:Dear Sir: Good morning. Thomas Edison State University continues to deny the reimbursement of the military tuition for the amount of $750. MsW*** of the Administration Appeals committee continues to ignore requests in writing to explain how she and the committee could deny a refund; 1) I was asked in writing to submit evidence to support a refund; 2) was then unable to retrieve evidence from the student website because it was taken down; verified in an e-mail sent from TESU. 3) Cynthia S*** Assistant Dean has asked not to be involved any longer in this issue; 4) Craig S*** of the *** *** response was to speak with MsW***; 5) the registrar's office; MsS*** and MsC*** have refused to return the tuition; even when informed that TESU's policy for appeal has not been followed; 6) other parties copied on e-mails regarding these issues remain silent. I hope for a positive resolve; as MsW*** sent in writing that I can pay an additional $to complete my biology degree; and, MrS*** has written asking to contact him when I am ready to retake the chemistry course; no one is responding to the issue of not following policy as regarding a refund.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
The school failed to respond to any of my requests and also never sent me info regarding procedure involving disbursement of funds
Regards,*** ***

Dear *** ***Your FERPA Consent Form has indeed been received by the University. I am working with the Provost's Office and Registrar's Office to resolve your issue. I will be in contact with you as soon as they complete their review. This process should take approximately 1-days.Thank you.Sincerely,Linda M***Chief of Staff

July 11, Revdex.com Serving New Jersey Whitehorse-Hamilton Square Road Building A, Suite Hamilton, NJ RE: *** *** Student ID: *** To Whom It May Concern: *** *** is an enrolled student at Thomas Edison
State UniversityHowever, in responding to requests for information, our University is bound by a federal law, the Family Educational Rights and Privacy Act (FERPA) of FERPA prohibits the University from sharing information concerning a student’s education records, including financial matters, without the student’s written consent. In order to address the concerns, our University would have to share personally identifiable information from the student's education records with the Revdex.comTherefore, a link to the Consent to Release Student Information form, provided below, must be received prior to releasing such information *** Once we have received the signed consent form, the University will be happy to respond as requested Sincerely, Linda MM*** Chief of Staff Thomas Edison State University

Dear *** ***: In response to your complaint to the Revdex.com, please know that the appeal you submitted to the Administrative Appeals Committee was denied and an explanation and correspondence was sent to youA copy of the letter outlining the appeal process as well as the
final decision is copied below for reference.Thank you.Sincerely,Linda MM***Chief of Staff March 17, 2016 *** *** ***
** *** ***
*** ** *** Student ID: *** Dear *** ***, This letter is to notify you that the Administrative AppealsCommittee (AAC) of Thomas Edison State University has considered yourappeal to remove all fees associated with your 2014-enrollmentyearYou state that your financial aid award was not released toyou; you were not provided with a sufficient explanation of why itwas withheld, and your attempts to get course extensions were denied.You further state that your current financial situation leaves youunable to pay $5,and you ask the AAC to remove all fees otherthan those associated with the two courses you completed in the Aprilterm According to our records, you registered for one ePack (EP) and oneOnline (OL) course in the October term and one TECEP (TE) examin the December termAccording to the Financial Aid Handbook,all recipients of financial aid (FA) are required to maintain aminimum of six credits of Guided Study (GS) or OL courses persemester as FA will not be awarded for TE, EP or Prior LearningAssessment (PLA)You were not awarded financial aid in the Octoberand December terms because you did not meet therequirements for credit amount and credit type. You did meet those requirements in the April term when youselected two OL courses worth a total of six creditsUnfortunately,you did not complete the Master Promissory Note (MPN) which is arequirement of the Department of Education and a condition that mustbe met if a student wishes to receive his FA awardA reminderregarding this important step would have been sent to you in May,by the Office of Financial Aid and you had until the end of theApril term to initiate the processOnce that term ended, therewas no way to correct the missing MPN and, therefore, no way forthose funds to be released to you. After carefully reviewing your appeal, the AAC has denied yourrequest to remove any of the charges on your accountIt isunfortunate that you did not adhere to the requirements of FAdisbursementCertain actions on the part of the recipient aremandated in order to secure the release of federal funds and the AACcannot change circumstances created by a failure to follow thosedirections To satisfy your $5,balance, please contact the Office of theBursar at *** from Monday through Friday, 8:am to 4:30pmCredit card payments for *** *** *** *** *** *** are accepted by phone without convenience feesA checkor money order can be sent to Thomas Edison State University, Officeof the Bursar, *** ** *** *** *** ** *** The decision of the Administrative Appeals Committee is final. Sincerely, Maureen OW***Director, Office of Test Administration Chair, Administrative Appeals Committee

To Whom It May Concern: The student had been over-awarded by Thomas Edison State University on her subsidized loan by $in 2014-15. Her current school would not allow a new loan until that had been correctedOur Financial Aid Office lowered her subsidized loan
by the $needed to clear her with the other school. In addition, our Director of Financial Aid, *** O*** called the student and let her know we’ve made the correction and advised her to call her school and advise them that it has been corrected. We have asked the student to inform the Financial Aid Director of the feedback from the other schoolSincerely, *** M*** Chief of Staff *** MM*** | Chief of Staff *** *** *** *** * *** ** ***
*** ***
***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. TESU is allowing me to graduate without having to complete any additional credits or pay any additional fees. Thank you. 
Regards,
[redacted]

August 7, 2017     Revdex.com Serving New Jersey 1262 Whitehorse-Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE: [redacted]
  [redacted] is an enrolled student at Thomas Edison State University....

However, in responding to requests for information, our University is bound by a federal law, the Family Educational Rights and Privacy Act (FERPA) of 1974. FERPA prohibits the University from sharing information concerning a student’s education records, including financial matters, without the student’s written consent.                In order to address the concerns, our University would have to share personally identifiable information from the student's education records with the Revdex.com. Therefore, following is the link to the Consent to Release Student Information form that we must receive prior to releasing such information.   http://www.tesu.edu/documents/Consent_to_Release_Student_Information.pdf    Once we have received the signed consent form, the University will be happy to respond as requested. Sincerely,         Linda M. M[redacted] Chief of Staff     /lmm cc:  Ms. Catherine [redacted], University Registrar

Complaint: [redacted]
I am rejecting this response because:I have mailed off the Consent to Release Student Information. I will await their response after they receive it. 
Regards,
[redacted]