Strategic Mobili - Social Media Marketing

In response to this complaint.We have been trying to set up appointments with Ms Lauren R [redacted] , but every time we try to schedule an appointment with her she can not make it Ms [redacted] warranty doesn't cover AC work, but we have attempted to fix her problems anyway We strive to make our customers happy We sent out her vehicle to another dealership (our competitor) who is the one who actually worked on her vehicleIf MsR [redacted] is not happy with the mechanics work she needs to tell us about it We feel MsRobbins has filed this complaint because she is unhappy with the mechanics work, we at A to Z have done everything we can, and still try to get her to bring in her vehicle so we can address her issues on her SUV.Please have MsRo [redacted] call us and tell us when she can bring in her SUV for us to look at it Tell her that we don't have on site service at the moment so its very important that she keep her appointments with us If she fails to bring in her vehicle, there is nothing more we can doSincerely,Susan A***Office Manager

In response to this complaint.We have been trying to set up appointments with Ms Lauren R [redacted] , but every time we try to schedule an appointment with her she can not make it.? Ms [redacted] ? warranty doesn't cover AC work, but we have attempted to fix her problems anyway.? We strive to make our customers happy.? We sent out her vehicle to another dealership (our competitor) who is the one who actually worked on her vehicleIf MsR [redacted] is not happy with the mechanics work she needs to tell us about it.? We feel MsRobbins has filed this complaint because she is unhappy with the mechanics work, we at A to Z have done everything we can, and still try to get her to bring in her vehicle so we can address her issues on her SUV.Please have MsRo [redacted] call us and tell us when she can bring in her SUV for us to look at it.? Tell her that we don't have on site service at the moment so its very important that she keep her appointments with us.? If she fails to bring in her vehicle, there is nothing more we can do.? Sincerely,Susan A***Office Manager

we have never made a solid aappointment My mother passed away last month and I was unable to bring it in at any point in time recently when I have tried to contact the business either by calling the main number I have left several messages and gotten no response Finally Koral and I have been communicating and I am bringing the car in this Thursday In recards to my warranty being up They sold me the vehical w no ac while having a warranty There should be no issue at all fixing it w no warranty I hope the issue can be resolved now this Thursday and I will bring the car in even though we still have no set time that day I placed a complaint in sure to their poor service and lack of trust I just want the ac and my windshield wipers fixed and to be done with this over all

In response to the complaint Ms***-*** has filed, It is required that EVERY person who buys a vehicle on credit, must be able to PROVE they have employment. It was told to the Ms***, that the bank (finance company) would be calling her place of employment to verify that she did
have a job thereShe told us, that was not a problemHowever, when the finance company called the place of employment that Ms*** listed, the employer told the finance company that Ms*** had not been seen there in over a week. The finance company wasn't told that Ms*** didn't work there, they were told that she DID work there, but was NO LONGER working thereBecause of this and this alone, is why the finance company denied Ms***'s credit application. We had no part in that decision or how it was handled by either party.As a courtesy to Ms***, and trying to help her get financed, the Finance Manager here called her listed employer to see if he could get a verification of her employment. He spoke directly to the owner of the company, and explained the situation, and was told that Ms*** used to work there about weeks ago but had been fired for poor performance. There is nothing we can do.We contacted Ms***, and explained to her that she had to bring back the vehicle because her employer wouldn't verify her employmentShe was very upset over this. When she did bring the vehicle back it was dark outside and we didn't see that the vehicle had been in an accident,(until the next morning), which she failed to inform us of. We now have to submit a claim to her insurance company for damage to the vehicle. Our policy for refunds are that if the customer falsifies information which causes the finance company to deny the application, the customer is not entitled to a refund, or if the vehicle is returned with any damage or excessive miles.Ms*** gave information on her credit application, got into an accident which caused damage to our vehicle, failed to inform us of the damage, and then produced an elaborate story trying to manipulate us into giving her a refund after we told her our policy.We do our best at A to Z Auto Mall to make sure our customers are happy, but in this situation, it should be Ms*** making the apology to us.We owe Ms*** nothing. We now have to put in more time and effort dealing with her insurance company for the damage she put on our vehicle.Due to the information submitted by this customer, we request that this complaint be dismissed without any marks against us.Thank You*** *Office Manager

Dear Mr***,I would like to appologize for your experience at our dealershipThe finance person you referenced, Greg, is no longer with the dealership, and we apologize fior his actions.I have scheduled you for a service appointment for Janurary 9th 2016, at am, this is a Saturday
appoinment. If you need to reschedule, please call us and let us know.Thank you for allowing us the opportunity to get things right for you.Pleae call us at *** if you have any questions or need to reschedule.Susan A.

In response to *** *** complaint.We made different appointments for *** *** to bring in her car so we could address her issues, but she didn't show up for any of them, on the 3rd appointment she did call us, and we rescheduled her for the next day. We hired an outside repair shop to
address *** ***s concerns and they have been in constant contact with her and letting her know where they are in the process. The headlight had to be special ordered from out of town, and its taken a couple days to arrive. The mechanic who is working on her car, his name is *** *** and his number is ***, he has agreed to even deliver her car to her in *** ***, when its finishedWe have kept our promise to *** *** and have addressed everything as we promised we wouldThe owner even gave her $in cash for gas money for bringing in her car.When *** *** came to her appointment, I personally greeted her, and I was trying to be as helpful as possible. In return she starting yelling at me as I was trying to explain the process to her, and then she proceeded to tell other customers not to purchase vehicles from usI asked her to lower her voice, and told her I was trying to help her, but she would not calm down. Every customer receives a "we owe" document which shows what we agree to fix for the customer. We have fulfilled our promise to *** ***, and then some. *** *** also signed an 'AS IS" document for her purchase.Currently *** *** is working with the mechanic, and seem to be content.If you have any more questions, please feel free to contact me.*** **Office Manager

In response to the complaint Ms***-*** has filed, It is required that EVERY person who buys a vehicle on credit, must be able to PROVE they have employment. It was told to the Ms***, that the bank (finance company) would be calling her place of employment to verify that she did
have a job thereShe told us, that was not a problemHowever, when the finance company called the place of employment that Ms*** listed, the employer told the finance company that Ms*** had not been seen there in over a week. The finance company wasn't told that Ms*** didn't work there, they were told that she DID work there, but was NO LONGER working thereBecause of this and this alone, is why the finance company denied Ms***'s credit application. We had no part in that decision or how it was handled by either party.As a courtesy to Ms***, and trying to help her get financed, the Finance Manager here called her listed employer to see if he could get a verification of her employment. He spoke directly to the owner of the company, and explained the situation, and was told that Ms*** used to work there about weeks ago but had been fired for poor performance. There is nothing we can do.We contacted Ms***, and explained to her that she had to bring back the vehicle because her employer wouldn't verify her employmentShe was very upset over this. When she did bring the vehicle back it was dark outside and we didn't see that the vehicle had been in an accident,(until the next morning), which she failed to inform us of. We now have to submit a claim to her insurance company for damage to the vehicle. Our policy for refunds are that if the customer falsifies information which causes the finance company to deny the application, the customer is not entitled to a refund, or if the vehicle is returned with any damage or excessive miles.Ms*** gave information on her credit application, got into an accident which caused damage to our vehicle, failed to inform us of the damage, and then produced an elaborate story trying to manipulate us into giving her a refund after we told her our policy.We do our best at A to Z Auto Mall to make sure our customers are happy, but in this situation, it should be Ms*** making the apology to us.We owe Ms*** nothing. We now have to put in more time and effort dealing with her insurance company for the damage she put on our vehicle.Due to the information submitted by this customer, we request that this complaint be dismissed without any marks against us.Thank You*** *Office Manager

In response to *** *** complaint.We made different appointments for *** *** to bring in her car so we could address her issues, but she didn't show up for any of them, on the 3rd appointment she did call us, and we rescheduled her for the next day. We hired an outside repair shop to
address *** ***s concerns and they have been in constant contact with her and letting her know where they are in the process. The headlight had to be special ordered from out of town, and its taken a couple days to arrive. The mechanic who is working on her car, his name is *** *** and his number is ***, he has agreed to even deliver her car to her in *** ***, when its finishedWe have kept our promise to *** *** and have addressed everything as we promised we wouldThe owner even gave her $in cash for gas money for bringing in her car.When *** *** came to her appointment, I personally greeted her, and I was trying to be as helpful as possible. In return she starting yelling at me as I was trying to explain the process to her, and then she proceeded to tell other customers not to purchase vehicles from usI asked her to lower her voice, and told her I was trying to help her, but she would not calm down. Every customer receives a "we owe" document which shows what we agree to fix for the customer. We have fulfilled our promise to *** ***, and then some. *** *** also signed an 'AS IS" document for her purchase.Currently *** *** is working with the mechanic, and seem to be content.If you have any more questions, please feel free to contact me.*** **Office Manager

In response to this complaint.We have been trying to set up appointments with Ms Lauren R***, but every time we try to schedule an appointment with her she can not make it.? Ms***? warranty doesn't cover AC work, but we have attempted to fix her problems anyway.? We strive to
make our customers happy.? We sent out her vehicle to another dealership (our competitor) who is the one who actually worked on her vehicleIf MsR*** is not happy with the mechanics work she needs to tell us about it.? We feel MsRobbins has filed this complaint because she is unhappy with the mechanics work, we at A to Z have done everything we can, and still try to get her to bring in her vehicle so we can address her issues on her SUV.Please have MsRo*** call us and tell us when she can bring in her SUV for us to look at it.? Tell her that we don't have on site service at the moment so its very important that she keep her appointments with us.? If she fails to bring in her vehicle, there is nothing more we can do.? Sincerely,Susan A***Office Manager

The customer bought the vehicle AS IS.? She signed documents that accepted the vehicle as is.? We are going out of our way to make her happy.? She has filed complaints with Revdex.com and Attorney General, and had said that we refused to fix her vehicle.? First thing is, we don't have to fix her vehicle, BUT we are trying to get it fixed for her because we want our customers to be happy, but how can we fix it, if she wont bring it to us??? In her original complaint she said we ignored her, but in her second response she admits that she has heard from us, by saying " we never made any solid appointments", but that isn't the case, eitherI have several text messages between the two of us? that shows we have been in contact with each other and have been trying to get this done for her.? Our resolution for this is:We have set an appointment with her for this Thursday, at 9:amshe needs to show up on time for ? her appointment.? If she don't show up, then? this issue is closed?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
?

we have never made a solid aappointment? My mother passed away last month and I was unable to bring it in at any point in time recently when I have tried to contact the business either by calling the main number I have left several messages and gotten no response? Finally Koral and I have been communicating and I am bringing the car in this Thursday? In recards to my warranty being up? They sold me the vehical w no ac while having a warranty? There should be no issue at all fixing it w no warranty? I hope the issue can be resolved now this Thursday and I will bring the car ? in even though we still have no set time that day? I placed a complaint in sure to their poor service and lack of trust? I just want the ac and my windshield wipers fixed and to be done with this over all?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

In response to this complaint.We have been trying to set up appointments with Ms Lauren R[redacted], but every time we try to schedule an appointment with her she can not make it.  Ms. [redacted] warranty doesn't cover AC work, but we have attempted to fix her problems anyway.  We strive to...

make our customers happy.  We sent out her vehicle to another dealership (our competitor) who is the one who actually worked on her vehicle. If Ms. R[redacted] is not happy with the mechanics work she needs to tell us about it.  We feel Ms. Robbins has filed this complaint because she is unhappy with the mechanics work, we at A to Z have done everything we can, and still try to get her to bring in her vehicle so we can address her issues on her SUV.Please have Ms. Ro[redacted] call us and tell us when she can bring in her SUV for us to look at it.  Tell her that we don't have on site service at the moment so its very important that she keep her appointments with us.  If she fails to bring in her vehicle, there is nothing more we can do. Sincerely,Susan A[redacted]Office Manager

The customer bought the vehicle AS IS.  She signed documents that accepted the vehicle as is.  We are going out of our way to make her happy.  She has filed complaints with Revdex.com and Attorney General, and had said that we refused to fix her vehicle.  First thing is, we don't have to fix her vehicle, BUT we are trying to get it fixed for her because we want our customers to be happy, but how can we fix it, if she wont bring it to us??  In her original complaint she said we ignored her, but in her second response she admits that she has heard from us, by saying " we never made any solid appointments", but that isn't the case, either. I have several text messages between the two of us that shows we have been in contact with each other and have been trying to get this done for her.  Our resolution for this is:We have set an appointment with her for this Thursday, at 9:30 am. she needs to show up on time for  her appointment.  If she don't show up, then this issue is closed.

we have never made a solid aappointment.  My mother passed away last month and I was unable to bring it in at any point in time . recently when I have tried to contact the business either by calling the main number I have left several messages and gotten no response.  Finally Koral and I have been communicating and I am bringing the car in this Thursday.  In recards to my warranty being up..  They sold me the vehical w no ac while having a warranty.  There should be no issue at all fixing it w no warranty.  I hope the issue can be resolved now this Thursday and I will bring the car  in even though we still have no set time that day.  I placed a complaint in sure to their poor service and lack of trust.  I just want the ac and my windshield wipers fixed and to be done with this over all

Dear Mr. [redacted],I would like to appologize for your experience at our dealership. The finance person you referenced, Greg, is no longer with the dealership, and we apologize fior his actions.I have scheduled you for a service appointment for  Janurary 9th 2016, at 10 am, this is a Saturday...

appoinment.  If you need to reschedule, please call us and let us know.Thank you for allowing us the opportunity to get things right for you.Pleae call us at [redacted] if you have any questions or need to reschedule.Susan A.

We are sorry that Ms. [redacted] feels she hasn't been given prompt attention to her vehicle needs. However, Ms. [redacted] did bring in her car and the service shop did address her overheating issues by replacing the water pump and radiator. I spoke to the head mechanic this morning and he told me that he...

wasn't aware of any oil leaks on her vehicle, and that she had not called anyone in service to try to schedule a time for her to bring in the vehicle again.  I went ahead and scheduled her an appointment in our service shop for Monday July 27th 2015 at 9 am. Ms. [redacted] needs to make sure she checks her fluids in her vehicle before driving to ensure she has the correct amount of coolant and oil, if she is having a leak issue.If this time is not convenient for Ms. [redacted], she needs to call the service department at ###-###-#### or myself at ###-###-#### option 4 or she can email me at [redacted].[redacted] to reschedule.  Our head mechanic is working by appointment only, so its very important that she keeps her appointment or calls to reschedule.If you have any questions, please feel free to contact me  via email at [redacted].[redacted]Regards,[redacted].Office Manager