Strategic Reflections, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** was not calling the wrong number and screen shot the numbers she called to *** ***The gibberish was from the ** number , not a faxI was not impatient, that was your scheduler who was impatient and did not check his e mail I sent to him Monday , until a WednesdayHe was upset ,I did not have voicemail and said I did not contact him so he was suspending me for days, Does e think I work only for you and he is top priority of my day Most people would try back later on to see if they can catch you at a good time*** has been helpful, but your company has yet to reimburse for the four *** *** shops I done on May 1, and here it is June and you are the only company out of about fifty, who have not paid for May shopsAnd he terminated my account, that makes a lot of sense, his poor ego
[To assist us in bringing this matter to a *** we would like to know your view on the matter.]
Regards,
*** ***

To Whom It May Concern,We show no record that [redacted] ever contacted us or provided her new address. We located checks in the return check file which will be forwarded to her today using the address that she supplied to you. Please alert [redacted] that it is her responsibility
to log into the Strategic Reflections website and to update her mailing and contact information since we have no way of tracking when people move or their new address.[redacted] provided the following address @ [redacted] with a phone number of [redacted] and this is the address we have in file. Ms[redacted] has never corrected
or contacted us regarding her new addressThe checks are being placed in the mail, but we are calling the new phone number which she provided to you. If she did call in leave her name, Strategic Reflections had a phone number (which she provided) which also must have been changed and never updated by her. Based on this, It is no wonder she never received a returned call.If this does not resolve the complaint, please request that she provides a copy of her correspondence that she
contacted us, since she did not update her address or phone number in our system. Sincere Regards,Strategic Reflections, Inc

Dear Revdex.com,I discovered from reviewing the complaint filed by [redacted],  that [redacted] was calling the wrong number for our business and to make matters more frustrating for both [redacted] and our business,  she was calling a fax line.  Hence,  the complaint regarding our phone line...

answering with gibberish.The number which [redacted] listed as calling in her complaint was [redacted],  however,  our website reflects a fax number of [redacted].   After speaking with [redacted] and understanding how busy she is,  I have a greater appreciation for her impatience and frustration since she would never have received a live person calling the number she was attempting to use.  I have spoken with [redacted] and also sent [redacted] our contact information along with a promise that if she can complete the evaluation form which I attached to her email and I have asked [redacted] to complete her evaluation and send it back to me along with her store receipt,  so that I can then place [redacted] in our payment process.Should you have any further questions regarding our efforts to resolve this matter,  please do not hesitate to contact me.Sincere Regards,[redacted]Partner, [redacted], Inc.[redacted]

Strategic Reflections, Inchas always followed the same
payment policy when it comes to our independent contractors. Our payment
policy, as stated on each pay statement reads,
"[redacted]Note: Checks begin processing approximately the 27th-30th of
each month for shops
completed the PREVIOUS month and are mailed after
processing is complete.[redacted]
(Example: Checks for all shops completed in February will begin processing
around March 27th-30th, after the client has approved all shops for the prior
month.)
You will receive an email when the checks have been mailed, so you will know it
is on its way."
Ms[redacted] conducted assignments for our company on July 23, and July 24,
2014. As per our payment policy, Check #[redacted] in the amount of $
was processed on August 31, 2014. After being contacted by Ms[redacted]
that she had not received the check, a replacement check, Check #[redacted] in the
amount of $was processed on October 31,
As of this morning, our bank is showing that neither check has been
cashed. We have issued a second replacement check to Ms[redacted]Check
#[redacted] in the amount of $dated January
As with any company, we have no control over the postal
service delivery of mail. Unless the
check is returned to our company as undeliverable, we have no way of knowing it
was not received
We hope this second replacement check reaches Ms[redacted]
and the matter can be considered resolved
Thank you!

[redacted] has contacted [redacted] and spoken with [redacted]. What [redacted] is not sharing is that all work must be submitted online, and [redacted] in order to accommodate [redacted], allowed [redacted] to fax her work in so that we could process a payment to her. She made an error on the date the work was completed and was responsive via email, so even though her work was late and not accepted by the client, we still have placed [redacted] in the payment cycle so that her shopper check for June will be processed at the end of July. It should be noted that [redacted] will take a loss on [redacted] inability to submit her work on time since the client cannot be invoiced. When our scheduler did speak with [redacted] during the issue, [redacted] acknowledged that she didn't have voice mail so any messages could not be left. When I spoke with her trying to resolve the issue she stated that she had no online access except for trips to the library, so online completion of any work was difficult for her. [redacted], Inc. has made every effort to resolve this complaint. Sincere Regards, [redacted], Senior Partner in [redacted]