Strategism Inc. Consulting

Initial Business Response /* (1000, 9, 2014/04/04) */
-The consultant attended the first class, after that did not respond for a while & when our person approached her she requested to move her to batch starting next monthWe did not charge any fee for shifting and did that free of cost to
help the person
-When someone joins the training and have a family situation such as husband getting transferred or child getting sick, these are personal situations, though unfortunate, and we have all sympathy for the person, but we spent money and resources including office rents, salaries, administrative costs,trainer fee, etc to organize these trainingsWe have to pay these costs upfront and cannot tell our trainers that we cannot pay you because someone's husband got transferred or child got sickAs students we have to take 100% responsibility for our actions and gracefully accept a loss if we are making a decision on our ownThe training company was willing to help throughout by shifting to another batch and even accomodate a request to offer online classes to help the person
-Our registration terms are clearly mentioned on our website and everybody should read itThe person read,understood, and took deliberate action by accepting the terms, so how can the person shy-away saying 'I did not know'We offered online training to help the person which was not a part of our original contract but the person did not agree
-We charge 1500$ for this training but the person was accomodated and told she can pay in two installmentsShe never paid the second installment, we lost that money for no reason of ours because the person decided that she is not going forward with the trainingThe Revdex.com should help us recover this money from the customerWe can approach a collection agency and report to all credit bureau for this default, which we will do, if the person pursues this further and presses for refundWe will also lodge a complaint with small court for recovery of our balance moneyOur attorney will send a legal notice to the person to make good the balance moneyThis will adversely affect her and her husband's credibility to obtain credit in America over the long term and no lender will lend them money for car, house, and other purchases
-Other companies in this business, do not refund any money, once you reserve a space, and if you cancel it on your own, you pay for itThey made the services available to you and there was an opportunity loss as they could have sold that seat to someone else but they did not as they promised to reserve that space for youIn a small business, the opportunities to generate revenue and profitability are limited by the number of students we can get and once lost it costs money and loss to us
We would still help FREE the person as we treat our customers very well and despite the complaint made we respect and value this customer and her needsWhenever her personal situation changes and professionally she wants to move forward, we would offer her FREE training as a goodwill gesture to help her
Training Manager, Strategism

Initial Business Response /* (1000, 8, 2015/05/07) */
Strategism is into Project Management (REP with PMI), Scrum (REP with Scrum Alliance) trainings and other technology training like Business Analyst (BA)/ Quality Analyst (QA)/ HADOOP/ JAVA etc for the past almost years
The original course
fee for QA class is $(http://www.strategismtechnology.com/fee.php), Sheba, was given a special promotional offer of 50% (which is non-refundable)During the initial information she was sent a link of our terms and conditions, which is clearly specifies that there will be no refund after one class(http://www.strategismtechnology.com/terms.php)
Yes, classes were rearranged due to logistics, but as a company we had always followed up on her, and that she had always attended those intermittent sessionsWe had also recommended her to start attending the BA and QA combined class (in which BA course was completely free) as her mother was concerned about her careerWe wanted her to be on our payroll for a year, but when she was uncomfortable, we still supported her by letting her attend new QA sessions with a new full time trainer onlyAs per our last conversation with her, we had clearly specified that she can start attending the QA class from 6:to 8:pm that were going to start the same day
As a training firm, we have to take care of our trainers, and we call them based upon the size of the batchSometimes the sessions are rescheduled, but we strictly maintain follow upsAs per the terms, as a student Sheba did attend almost 7-classes, and logistically refund at this point, does not fall beneficial for both the trainers and the company
Initial Consumer Rebuttal /* (3000, 10, 2015/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The price quoted in Strategism website was $and was not a special price given to my daughter alone
We registered for this course last December for the classes starting in January this yearThis was the QA evening course for to weeksShe had one class which was an orientation class and later they kept postponing the classesIn fact, we were the ones contacting them for updates on the classFinally, in March they re-started the class and after sessions they cancelled this courseThey offered to refund the fee and offered to take another course with them free of costLater when I visited the office to get the money back, they said the accountant is on leave and that they would give the money back as soon as she returns the following weekThey asked my daughter to join the combined BA/QA classes which was already in progressShe had already wasted months waiting on Strategism and there was no guarantee that this course will be completed and that they would find a job for herWhen my daughter went to attend the class, she was asked to sign a document saying that she should be on their payroll even if she finds a job on her ownThey also said that they would alter her resume to portray her as an experienced personMy daughter was uncomfortable with their business practicesWhen she said that she wants to discontinue, Strategism offered to give the money backTill now, we have not received the refund which they agreed
Final Business Response /* (4000, 12, 2015/05/12) */
The price quoted in Strategism website was $and was not a special price given to my daughter alone
"Please refer to the link, no where on the website, there is a quote of $for QA course.(http://www.strategismtechnology.com/fee.php)"
We registered for this course last December for the classes starting in January this yearThis was the QA evening course for to weeksShe had one class which was an orientation class and later they kept postponing the classesIn fact, we were the ones contacting them for updates on the classFinally, in March they re-started the class and after sessions they cancelled this course
"It is clearly stated on our website, that Strategism can reschedule classes based upon trainer availability and logistic reasonsSheba did attend 6-classes for the QA, as a business entity, we tried to help her out."
They offered to refund the fee and offered to take another course with them free of costLater when I visited the office to get the money back, they said the accountant is on leave and that they would give the money back as soon as she returns the following week
"Please go on our terms and conditions page, we never offer refunds, and refunds after sitting for 6-session of 2-hrs each, makes no sense for the business(http://www.strategismtechnology.com/terms.php)"
They asked my daughter to join the combined BA/QA classes which was already in progress
"She was contacted before the class started, we tried helping her again"
She had already wasted months waiting on Strategism and there was no guarantee that this course will be completed and that they would find a job for herWhen my daughter went to attend the class, she was asked to sign a document saying that she should be on their payroll even if she finds a job on her own
"As per previous explanation, we made her ease off the contract terms, and still sit for the classes (with the BA course for free(http://www.strategismtechnology.com/faq.php) clause here, states that, a person can still attend the course if he/she does not want to sign the contractClause 7, clearly states that we do not refund any money for training"
They also said that they would alter her resume to portray her as an experienced person
"There are never guarantees for any jobResume preparation is done based on solely the training concepts incorporated in the resume, as per our business/ client needs (Clause 26, of the FAQs, state the same)"
My daughter was uncomfortable with their business practicesWhen she said that she wants to discontinue, Strategism offered to give the money backTill now, we have not received the refund which they agreed"Strategism never offers a refund, for a person already taken sessionsWe give that person the leverage to attend the same course for up to months to year after enrollment, as many timesThere has never been a written communication on any refunds sought or agreed upon"
" As a business entity, and in lieu upon employment is at will in California, it becomes out of any policy to refund tuition to fee to any candidate who has had a minimum of 15-hrs of classes (min classes of 2-hrs each)All our policies and FAQs are transparent on our website, it is ultimate the trainees responsibility to go over the terms carefully"
Final Consumer Response /* (4200, 14, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The classes my daughter attended were not continuous classesShe attended couple of orientation classes and they would cancel the classes, after few weeks again another instructor took couple of classes which were again orientation and intro classesThe same classes were taken by different trainersThe classes were just repeat classes with different instructors and can not be counted as different classes as they claimThese are career oriented classes and my daughter wasted months in trying to take this QA courseThey verbally agreed to refund the feeIf there was no policy of refund as they claim, why was I given the excuse of delay for refund is due to the absence of the accountantWhy was I not notified of their policy of not to refund the fee when I visited their office in person to collect the refundNow it is our word against theirsStrategism seem to be not keeping up with their words and are not reliableWe are very disappointed in them

Initial Business Response /* (1000, 13, 2014/12/30) */
Contact Name and Title: *** Marketing Manager
Contact Phone: XXXXXXXXXX
Hi ***,
Our office has received a request for refund for BA training this Friday from complainant
We just want to let you know that we are not a
postsecondary educational institution as mentioned by complainants attorney- that term applies to Universities, community colleges, etc- such as *** *** State University, *** College etc
We also do not receive any aid from federal or state government and are not a non- profit institutionThe California legislative information document that your attorney attached with your request does not apply to us as we are a for profit, California incorporated corporation/company-much like Google, Cisco, etcThe institutions of higher learning are mostly non-profit organizations funded by tax payer dollars and have a different structure,funding, modus operandi, and social obligations as they do not pay taxesThey can even engage in charitable activities and not charge any fee to particular segments of the societyWe cannot
Prima facie, it appears that the Section # XXXXX/XXXXX quoted by you have been found redundant or irrelevant and are being repealed in January 1,and replaced by section XXXXX
As per our company policy we have given wide publicity of our company training programs and it is mentioned on our website under FAQ'sIt is also communicated via emails by our employees to all prospects accordinglyIt clearly states that we do not issue refunds after some one has startedPlease read details at our site page reference http://www.strategismtechnology.com/faq.php and refer questions number for the detailsWe incur costs to pay for trainer, material, administrator,etc even before the trainee starts attending classesYour client attended first class in our Techmart
office and the second class in our Fremont facilityFrom the third class she cam online and after that she was not there
We appreciate your business and thanks a lot approaching Strategism!!
With warm regards,
***

Initial Business Response /* (1000, 5, 2014/08/11) */
Hi [redacted],
Thanks you for your business and a frank feedback. We appreciate your review. We charge for training and pay to trainers, administrative charges,etc. and after paying for everything we sometimes end up paying from our own...

pockets. The trainers that we have are highly experienced. The marketing managers help only people who have signed the agreement, as most people whom we market for 3-4 months, try to get a job, either directly or even where we submitted them, creating losses for us. A lot of the consultants come from [redacted] and do not have any respect for contractual obligations leaving us in losses. We keep training to get good people and then market them thinking once they are placed we will generate some profitability for our business. We apologize, in following this model, we might have put you off.
We want to help you- give you free training again as you might have forgotten everything by now, if you did not pursue a career in Sales Force till now. Once you are trained, we will market you for free, and would relax the criterion in our agreement, as an exception, to accomodate you as you seem to be a nice person and do not fit into the category for whom the generic agreement has been designed by our attorney. We would request you to accept this request and withdraw your review. Once again, we apologize for any inconvenience caused to you, we thank you for the feedback and we look forward to working with you.
With warm regards,
Strategism Marketing Team

Initial Consumer Rebuttal /* (3000, 7, 2014/08/18) */
[redacted]:
I have been contacted by Strategism and we are in the process of working out an equitable solution. Thank you for helping to facilitate a fair resolution to the issues I had raised.
Best regards,
[redacted]
Final Business Response /* (4000, 9, 2014/08/21) */
the customer is already working with us and withdrawn the complaint, please acknowledge.
Final Consumer Response /* (4200, 11, 2014/08/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While Strategism and I are in the process of working out an equitable solution, we have not arrived at one yet.

Initial Business Response /* (1000, 8, 2015/05/07) */
Strategism is into Project Management (REP with PMI), Scrum (REP with Scrum Alliance) trainings and other technology training like Business Analyst (BA)/ Quality Analyst (QA)/ HADOOP/ JAVA etc for the past almost 7 years.
The original...

course fee for QA class is $1500 (http://www.strategismtechnology.com/fee.php), Sheba, was given a special promotional offer of 50% (which is non-refundable). During the initial information she was sent a link of our terms and conditions, which is clearly specifies that there will be no refund after one class. (http://www.strategismtechnology.com/terms.php).
Yes, classes were rearranged due to logistics, but as a company we had always followed up on her, and that she had always attended those intermittent sessions. We had also recommended her to start attending the BA and QA combined class (in which BA course was completely free) as her mother was concerned about her career. We wanted her to be on our payroll for a year, but when she was uncomfortable, we still supported her by letting her attend new QA sessions with a new full time trainer only. As per our last conversation with her, we had clearly specified that she can start attending the QA class from 6:00 to 8:00 pm that were going to start the same day.
As a training firm, we have to take care of our trainers, and we call them based upon the size of the batch. Sometimes the sessions are rescheduled, but we strictly maintain follow ups. As per the terms, as a student Sheba did attend almost 7-8 classes, and logistically refund at this point, does not fall beneficial for both the trainers and the company.
Initial Consumer Rebuttal /* (3000, 10, 2015/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The price quoted in Strategism website was $750 and was not a special price given to my daughter alone.
We registered for this course last December for the classes starting in January this year. This was the QA evening course for 6 to 8 weeks. She had one class which was an orientation class and later they kept postponing the classes. In fact, we were the ones contacting them for updates on the class. Finally, in March they re-started the class and after 2 sessions they cancelled this course. They offered to refund the fee and offered to take another course with them free of cost. Later when I visited the office to get the money back, they said the accountant is on leave and that they would give the money back as soon as she returns the following week. They asked my daughter to join the combined BA/QA classes which was already in progress. She had already wasted 5 months waiting on Strategism and there was no guarantee that this course will be completed and that they would find a job for her. When my daughter went to attend the class, she was asked to sign a document saying that she should be on their payroll even if she finds a job on her own. They also said that they would alter her resume to portray her as an experienced person. My daughter was uncomfortable with their business practices. When she said that she wants to discontinue, Strategism offered to give the money back. Till now, we have not received the refund which they agreed.
Final Business Response /* (4000, 12, 2015/05/12) */
The price quoted in Strategism website was $750 and was not a special price given to my daughter alone
"Please refer to the link, no where on the website, there is a quote of $750 for QA course.(http://www.strategismtechnology.com/fee.php)"
We registered for this course last December for the classes starting in January this year. This was the QA evening course for 6 to 8 weeks. She had one class which was an orientation class and later they kept postponing the classes. In fact, we were the ones contacting them for updates on the class. Finally, in March they re-started the class and after 2 sessions they cancelled this course.
"It is clearly stated on our website, that Strategism can reschedule classes based upon trainer availability and logistic reasons. Sheba did attend 6-8 classes for the QA, as a business entity, we tried to help her out."
They offered to refund the fee and offered to take another course with them free of cost. Later when I visited the office to get the money back, they said the accountant is on leave and that they would give the money back as soon as she returns the following week
"Please go on our terms and conditions page, we never offer refunds, and refunds after sitting for 6-8 session of 2-3 hrs each, makes no sense for the business. (http://www.strategismtechnology.com/terms.php)"
They asked my daughter to join the combined BA/QA classes which was already in progress.
"She was contacted before the class started, we tried helping her again"
She had already wasted 5 months waiting on Strategism and there was no guarantee that this course will be completed and that they would find a job for her. When my daughter went to attend the class, she was asked to sign a document saying that she should be on their payroll even if she finds a job on her own.
"As per previous explanation, we made her ease off the contract terms, and still sit for the classes (with the BA course for free. (http://www.strategismtechnology.com/faq.php) clause 12 here, states that, a person can still attend the course if he/she does not want to sign the contract. Clause 7, clearly states that we do not refund any money for training"
They also said that they would alter her resume to portray her as an experienced person.
"There are never guarantees for any job. Resume preparation is done based on solely the training concepts incorporated in the resume, as per our business/ client needs (Clause 26, of the FAQs, state the same)"
My daughter was uncomfortable with their business practices. When she said that she wants to discontinue, Strategism offered to give the money back. Till now, we have not received the refund which they agreed. "Strategism never offers a refund, for a person already taken sessions. We give that person the leverage to attend the same course for up to 6 months to 1 year after enrollment, as many times. There has never been a written communication on any refunds sought or agreed upon"
" As a business entity, and in lieu upon employment is at will in California, it becomes out of any policy to refund tuition to fee to any candidate who has had a minimum of 15-20 hrs of classes (min 6 classes of 2-3 hrs each). All our policies and FAQs are transparent on our website, it is ultimate the trainees responsibility to go over the terms carefully".
Final Consumer Response /* (4200, 14, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The classes my daughter attended were not continuous classes. She attended couple of orientation classes and they would cancel the classes, after few weeks again another instructor took couple of classes which were again orientation and intro classes. The same classes were taken by different trainers. The classes were just repeat classes with different instructors and can not be counted as 6 different classes as they claim. These are career oriented classes and my daughter wasted 5 months in trying to take this QA course. They verbally agreed to refund the fee. If there was no policy of refund as they claim, why was I given the excuse of delay for refund is due to the absence of the accountant. Why was I not notified of their policy of not to refund the fee when I visited their office in person to collect the refund. Now it is our word against theirs. Strategism seem to be not keeping up with their words and are not reliable. We are very disappointed in them.