Strayer Electric

Don't hesitate to use these guys. They worked magic with an out-door electrical problem. Actually resolving an issue that other fussy electrical firms (well known) wanted nearly $1,000 to run a new circuit from my box. Strayer, looking into a totally unrelated issue, located an "unused circuit/wire" servicing my pool equipment and after discussing with me converted it to a live "new circuit" solving a problem for me. It was simple "clean-up work" for them but a real treat for me. There was a call back and the billing got tricky we discussed and they took the initiative to adjust the bill. I know, I feel bad. They saved me a ton because they fixed a problem under their hourly rate. But they could see my side of the other part of the billing. The adjustment was more than a token. It could have gone either way and frankly if they had not simply reduced my bill as they did I would have paid the full bill and been a little frustrated. I didn't request the adjustment, they simply made the adjustment. My Point is - These guys take a win-win approach to the business relationship and want your business and offer above average expertise (compared to the other firms that looked into the circuit problem). And do it at a fair price. My experience was first rate. They are on my short list of ONE.

[redacted] is correct, our techs did charge him for Drive time from the previous location in error. We have issued a letter of apology and a refund check as requested. We have modified our checks and balances to our time keeping and invoicing to prevent this in the future. Thank...

you. [redacted]

Review: I hired Strayer for electrical work at two locations. They started at 8:21 a.m. and ended at 9:30 according to their tech. She listed 1.5 hours of work on the first location. The work began at the second location at 10 and ended at 2.

That equals 5.5 hours, rounding up, which I understand...

I was told the hourly rate was $55. I was then charged $125 for the first hour. I was also charged for 7 hours. This is physically impossible since there are only 6 hours between the times of 8 a.m. and 2 p.m., even if work had begun at 8 a.m.

I have already paid the bill, due to the fact I did not want to be sent to collections.

I believe they overcharged $152.50. ($70 for the first hour which was not communicated that the rate was $125 and $82.50 for the extra 1.5 hours that was charged to me.)

I have the carbon copy from the first visit and a camera system supporting the hours I listed above for the second visit.

I spoke to [redacted] and [redacted] at the company prior to submitting this complaint, neither offered a solution.Desired Settlement: I would like a refund of $152.50. ($70 for the first hour, which was not communicated that the rate was $125 and $82.50 for the extra 1.5 hours that was charged to me.)

I also believe an apology is in order.

Business

Response:

[redacted] is correct, our techs did charge him for Drive time from the previous location in error. We have issued a letter of apology and a refund check as requested. We have modified our checks and balances to our time keeping and invoicing to prevent this in the future. Thank you. [redacted]