Strayer University On-Line Global Campus

January 27, [redacted] RE: Complaint ID: [redacted] Thank you for forwarding Complaint # [redacted] on behalf of [redacted] Upon further review, Ms [redacted] was dropped from Winter courses on January 13, 2017, per her requestAs stated in the Strayer University Catalog, drops requested after the drop/add deadline (January 9, 2017) are subject to all applicable fees As a one-time courtesy, we have removed the drop fee from her account If she wishes to re-enroll in the future, she will be required to provide proof of the name listed on her diploma (marriage certificate, approved Divorce Degree, court order for name change, etc.) to satisfy the University’s basis of admission requirementsPlease note that after three consecutive terms of non-attendance, Ms [redacted] will be required to re-apply for admissionPlease let us know if there are any other questionsThank you, The Office of Student Affairs 1-877-261-

To Whom It May Concern: Thank you for forwarding case # [redacted] on behalf of Carmelitta P [redacted] MsP [redacted] registered at Strayer University (“Strayer,” “the University”) in the Spring quarter in HUM112, ACCand PHIusing the Veterans Administration Course/Tuition Certification processMsP [redacted] completed the three courses MsP [redacted] ’s tuition costs were covered and paid by the Veterans AdministrationThe Chapter VA Benefits did not pay Strayer directly for book feesStudents utilizing Chapter may receive a book stipend paid directly to the student from the VA MsP [redacted] applied for Financial Aid Pell Grant Funding and was issued a Financial Aid Book VoucherThe book voucher authorized you to charge a pre-set (book cost) amount to her account for the purchase of books as she was expected to receive Pell Grant funding in order to cover the cost of the books The Free Application for Federal Student Aid (FAFSA) that was processed on January 20, was selected for verificationShe supplied verification documents that were reviewed on March 25, MsP [redacted] was notified by the Strayer University Student Financial Services (SFS) Department that in order to continue the 2014-verification process, she needed to provided additional information and documentation before the end of the term as failure to complete or full withdrawal of classes will result in loss of financial aid eligibilityAll balances that may incur at that time will be the student's responsibility Because she did not to complete her (14-15) Verification documents before the end of the Spring term, she lost financial aid eligibility for the processing of the PELL Grant for the Spring term I have no basis for requesting an adjustment on MsP [redacted] ’s account at this timeMsP [redacted] ’s balance was incurred in accordance with University policiesThe University considers MsP [redacted] ’s balance of $ [redacted] valid and owing I recommend MsP [redacted] contact our Business Office at [redacted] or at [redacted] to arrange payment Thank you, Jennifer Assistant Dean, Student Affairs

Complaint: [redacted] I am rejecting this response because:I did not post any posts or responses throughout weeks 1-any of the classes that I did not sign up for nor enrollI also did not authorize anyone to enroll me into any classes/courses creating this ridiculously fraudulent bill of $I was also not admitted as as student as I mentioned in my original complaint; I was in the awaiting basis of admission status at the time of my withdrawal from Strayer UniversityHow does one generate a bill and take courses at Strayer University if they have not made it past the admission processIt's obvious Strayer is running a shady for-profit institution; shamelessly extorting money from applicants whom haven't even been admitted to the University! How is that legal or ethical business practices? Sincerely, [redacted] ***

January 27, [redacted] RE: Complaint ID: [redacted] ? ? Thank you for forwarding Complaint # [redacted] on behalf of [redacted] Upon further review, Ms [redacted] was dropped from Winter courses on January 13, 2017, per her requestAs stated in the Strayer University Catalog, drops requested after the drop/add deadline (January 9, 2017) are subject to all applicable fees.? As a one-time courtesy, we have removed the drop fee from her account.? If she wishes to re-enroll in the future, she will be required to provide proof of the name listed on her diploma (marriage certificate, approved Divorce Degree, court order for name change, etc.) to satisfy the University’s basis of admission requirementsPlease note that after three consecutive terms of non-attendance, Ms [redacted] will be required to re-apply for admissionPlease let us know if there are any other questionsThank you, The Office of Student Affairs 1-877-261-

To Whom It May Concern: Thank you for forwarding case # [redacted] on behalf of [redacted] and her concerns pertaining to her Winter enrollment with Strayer University (“Strayer”, “The University”) Upon review of Ms***’s account, it was confirmed that she was enrolled in two Winter quarter courses: CIS and BUS When enrollment is processed, students receive an automated registration email notificationAdditionally, Ms [redacted] successfully posted attendance in her Winter quarter classes on the following dates by participating in classroom requirements: CIS - Intro To Info Systems: Week ?" January 9, Week ?" January 11, Week ?" January 26, ? BUS - Intro To Business Week ?" January 8, Week ?" January 13, Week ?" January 15, Week ?" January 18, Week ?" January 19, Week ?" January 25, Week ?" January 26, Week ?" January 31, ? On February 2, 2016, which was the beginning of Week 5, Ms [redacted] requested to be withdrawn only from CISand was dropped from CISon February 4, On February 10, 2016, which was during Week 6, Ms [redacted] requested to be withdrawn from her BUScourse; this request was processed the same day On March 3, 2016, Ms [redacted] requested that her Financial Aid be cancelled and be sent back to the lender, therefore, leaving her with the balance of $2,on her student accountThe University considers Ms***’s outstanding balance of $2,to be valid and owingMs [redacted] may contact the Strayer University Student Financial Services department at ###-###-#### or her home campus to make payment arrangements Regards, Jennifer Assistant Dean, Student Affairs

To Whom It May Concern: Thank you for forwarding case # [redacted] on behalf of [redacted] and her concerns pertaining to her Winter enrollment with Strayer University (“Strayer”, “The University”) Upon review of Ms***’s account, it was confirmed that she was enrolled in two Winter quarter courses: CIS and BUS When enrollment is processed, students receive an automated registration email notificationAdditionally, Ms [redacted] successfully posted attendance in her Winter quarter classes on the following dates by participating in classroom requirements: CIS - Intro To Info Systems: Week – January 9, Week – January 11, Week – January 26, BUS - Intro To Business Week – January 8, Week – January 13, Week – January 15, Week – January 18, Week – January 19, Week – January 25, Week – January 26, Week – January 31, On February 2, 2016, which was the beginning of Week 5, Ms [redacted] requested to be withdrawn only from CISand was dropped from CISon February 4, On February 10, 2016, which was during Week 6, Ms [redacted] requested to be withdrawn from her BUScourse; this request was processed the same dayOn March 3, 2016, Ms [redacted] requested that her Financial Aid be cancelled and be sent back to the lender, therefore, leaving her with the balance of $2,on her student accountThe University considers Ms***’s outstanding balance of $2,to be valid and owingMs [redacted] may contact the Strayer University Student Financial Services department at ###-###-#### or her home campus to make payment arrangementsRegards, Jennifer Assistant Dean, Student Affairs

Complaint: ***
I am rejecting this response because:
The school told me repeatedly for months that I had all required documents, then all of a sudden said I did notI never would have started school if I knew I needed those documents because I know I can not obtain themI believe all school fees should be dropped becauae I was mislead and lied to
Sincerely,
*** ***

January 31, *** * *** *** * *** ***
*** * ** *** *** RE: Complaint ID: *** Thank you for forwarding the response to Complaint # *** on behalf of *** ***As stated in our initial response on January 27, 2017, all drop fees have been removedMs*** has a zero balance with the University at this time. Please let us know if there are any other questionsThank you, The Office of Student Affairs 1-877-261-

To Whom It May Concern: Thank you for forwarding case #*** on behalf of Ms*** *** Ms*** *** submitted an application with Strayer University on November 18, to pursue a Bachelor of Business Administration, and sought to attend courses starting the Winter
quarter On November 18, 2014, a Global Admission Officer received Ms*** ***’s application to Strayer University and attempted to call her to discuss the rest of the enrollment process but, to no availThe Global Admission Officer also followed up with an email to advise Ms*** on the start date of the Winter academic term, and the importance of collecting the admission and financial aid documents needed to properly prepare her for returning to school On December 06, 2014, Ms*** emailed the Global Admission Officer to notify them that she did not receive the enrollment documents that require her signature On December 08, 2014, the Global Admission Officer responded to Ms*** in writing to inform her that they have not been successful in reaching her since her application submission, and that the University cannot move forward with the enrollment process until receipt of Ms***’s previous education informationThey also requested that Ms*** contacts them telephonically to discuss the remaining steps of the enrollment process On December 16, 2014, Ms*** reached out to another Global Admission OfficerShe mentioned she submitted her enrollment application, has yet to hear from anyone regarding the next steps and was looking forward to getting startedOnce the Global Admission Officer confirmed Ms***’s Math/English assessment completion, application submission, and previous educational documentation, they advised her to complete her Application for Federal Student Aid (FAFSA) and Docusign it as well as submit her Student Needs Analysis Portal (SNAP) applicationMs*** completed her SNAP application and submitted her FAFSA and Transcript Request Form (TRF) on the dayAs a result, Ms*** was temporarily registered in the MAT/ENG Developmental courses On December 17, 2014, Ms*** spoke to a Student Financial Services (SFS) specialist regarding her FAFSA and requested that the Global Admission Officer emails her the ‘Welcome to Strayer University letter’The Global Admission Officer sent Ms*** the email as requestedOn December 31, 2014, the Global Admission Officer sent Ms*** another email reminding her that January 5, is the start date of the Winter academic term On January 9, 2015, the Global Admission Officer attempted to reach Ms*** telephonically to advise her on the attendance policy and the importance of logging in to the course shell at least twice per week, but was not able to reach her On January 11, 2015, Ms*** posted attendance in ENG090-and MAT090-by participating in Week Discussion thread for both courses. On January 24, 2015, Ms*** posted attendance in ENG090-and MAT090-by participating in Week Discussion thread for both courses. On February 17, 2015, an Admission Manager attempted to reach Ms*** telephonically to notify her of her three consecutive absences, but was not able to reach her on the numbers providedIn addition, the Admission Manager sent Ms*** three weeks of non-attendance emails to remind her to login as soon as possible to prevent being administratively withdrawn after consecutive absences. On March 4, 2015, Ms*** was administratively withdrawn from both of her courses as per the University attendance policy. On March 18, 2015, the Admission Manager sent an email to Ms*** to advise her on the financial ramifications of her late withdrawal. On April 10, 2015, attempted to reach Ms*** telephonically to inquire about her Spring registration, but was not able to reach her at the numbers provided On August 11, 2015, Ms***’s account was forwarded to collections. On January 15, 2016, Ms*** reached out to the Manager of Student Financial Services (SFS) Campus Operations regarding her outstanding balance. Based upon our review of Ms***’s case, we noted that she willingly submitted her enrollment application with Strayer University, agreed to being enrolled in the MAT/ENG Developmental courses during Winter and actively participated in both course on January 11, and January 24, As a result, no basis has been presented to suggest reversing Ms***’s Winter enrollmentPlease note that per university policy, after four consecutive weeks of nonattendance, Ms*** was administratively withdrawn from the MATand ENGclassesMs*** incurred a balance of $for administrative withdrawal and $collection feeThe University considers Ms***’s outstanding balance of $to be valid and owingMs*** may contact Strayer University’s Student Financial Services department at ###-###-#### for any questions or Access at ###-###-#### to make payment arrangementsRegards, Jennifer Assistant Dean, Student Affairs

Complaint: ***
I am rejecting this response because:I did not post any posts or responses throughout weeks 1-any of the classes that I did not sign up for nor enrollI also did not authorize anyone to enroll me into any classes/courses creating this ridiculously fraudulent bill of $I was also not admitted as as student as I mentioned in my original complaint; I was in the awaiting basis of admission status at the time of my withdrawal from Strayer UniversityHow does one generate a bill and take courses at Strayer University if they have not made it past the admission processIt's obvious Strayer is running a shady for-profit institution; shamelessly extorting money from applicants whom haven't even been admitted to the University! How is that legal or ethical business practices?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
The school told me repeatedly for months that I had all required documents, then all of a sudden said I did notI never would have started school if I knew I needed those documents because I know I can not obtain themI believe all school fees should be dropped becauae I was mislead and lied to
Sincerely,
*** ***

January 31, *** * *** *** * *** ***
*** * ** *** *** RE: Complaint ID: *** Thank you for forwarding the response to Complaint # *** on behalf of *** ***As stated in our initial response on January 27, 2017, all drop fees have been removedMs*** has a zero balance with the University at this time. Please let us know if there are any other questionsThank you, The Office of Student Affairs 1-877-261-

January 27, *** * *** *** * *** ***
*** * ** *** *** RE: Complaint ID: *** ? ? Thank you for forwarding Complaint # *** on behalf of *** ***Upon further review, Ms*** was dropped from Winter courses on January 13, 2017,
per her requestAs stated in the Strayer University Catalog, drops requested after the drop/add deadline (January 9, 2017) are subject to all applicable fees.? As a one-time courtesy, we have removed the drop fee from her account.? If she wishes to re-enroll in the future, she will be required to provide proof of the name listed on her diploma (marriage certificate, approved Divorce Degree, court order for name change, etc.) to satisfy the University’s basis of admission requirementsPlease note that after three consecutive terms of non-attendance, Ms*** will be required to re-apply for admissionPlease let us know if there are any other questionsThank you, The Office of Student Affairs 1-877-261-

To Whom It May Concern: Thank you for forwarding case #*** on behalf of *** *** and her concerns pertaining to her Winter enrollment with Strayer University (“Strayer”, “The University”) Upon review of Ms***’s account, it was confirmed that she was enrolled in two Winter
quarter courses: CIS and BUS When enrollment is processed, students receive an automated registration email notificationAdditionally, Ms*** successfully posted attendance in her Winter quarter classes on the following dates by participating in classroom requirements: CIS - Intro To Info Systems: Week ??" January 9, Week ??" January 11, Week ??" January 26, ? BUS - Intro To Business Week ??" January 8, Week ??" January 13, Week ??" January 15, Week ??" January 18, Week ??" January 19, Week ??" January 25, Week ??" January 26, Week ??" January 31, ? On February 2, 2016, which was the beginning of Week 5, Ms*** requested to be withdrawn only from CISand was dropped from CISon February 4, On February 10, 2016, which was during Week 6, Ms*** requested to be withdrawn from her BUScourse; this request was processed the same day On March 3, 2016, Ms*** requested that her Financial Aid be cancelled and be sent back to the lender, therefore, leaving her with the balance of $2,on her student accountThe University considers Ms***’s outstanding balance of $2,to be valid and owingMs*** may contact the Strayer University Student Financial Services department at ###-###-#### or her home campus to make payment arrangements Regards, Jennifer Assistant Dean, Student Affairs

Complaint: [redacted]
I am rejecting this response because:I did not post any posts or responses throughout weeks 1-4 any of the classes that I did not sign up for nor enroll. I also did not authorize anyone to enroll me into any classes/courses creating this ridiculously fraudulent bill of $2370.69. I was also not admitted as as student as I mentioned in my original complaint; I was in the awaiting basis of admission status at the time of my withdrawal from Strayer University. How does one generate a bill and take courses at Strayer University if they have not made it past the admission process. It's obvious Strayer is running a shady for-profit institution; shamelessly extorting money from applicants whom haven't even been admitted to the University! How is that legal or ethical business practices?
Sincerely,
[redacted]

January 27, 2017 [redacted] [redacted] [redacted]
[redacted] [redacted] RE: Complaint ID: [redacted]    Thank you for forwarding Complaint # [redacted] on behalf of [redacted]. Upon further review, Ms. [redacted] was dropped from Winter 2017 courses on January 13, 2017,...

per her request. As stated in the Strayer University Catalog, drops requested after the drop/add deadline (January 9, 2017) are subject to all applicable fees.  As a one-time courtesy, we have removed the drop fee from her account.  If she wishes to re-enroll in the future, she will be required to provide proof of the name listed on her diploma (marriage certificate, approved Divorce Degree, court order for name change, etc.) to satisfy the University’s basis of admission requirements. Please note that after three consecutive terms of non-attendance, Ms. [redacted] will be required to re-apply for admission. Please let us know if there are any other questions. Thank you, The Office of Student Affairs 1-877-261-6908

To Whom It May Concern:
Thank you for forwarding case # [redacted] on behalf of Carmelitta P[redacted]. Ms. P[redacted] registered at Strayer University (“Strayer,” “the University”) in the Spring 2015 quarter in HUM112, ACC304 and PHI210 using the Veterans Administration Course/Tuition Certification...

process. Ms. P[redacted] completed the three courses.
Ms. P[redacted]’s tuition costs were covered and paid by the Veterans Administration. The Chapter 33 VA Benefits did not pay Strayer directly for book fees. Students utilizing Chapter 33 may receive a book stipend paid directly to the student from the VA.
Ms. P[redacted] applied for Financial Aid Pell Grant Funding and was issued a Financial Aid Book Voucher. The book voucher authorized you to charge a pre-set (book cost) amount to her account for the purchase of books as she was expected to receive Pell Grant funding in order to cover the cost of the books.
The Free Application for Federal Student Aid (FAFSA) that was processed on January 20, 2015 was selected for verification. She supplied verification documents that were reviewed on March 25, 2015. Ms. P[redacted] was notified by the Strayer University Student Financial Services (SFS) Department that in order to continue the 2014-2015 verification process, she needed to provided additional information and documentation before the end of the term as failure to complete or full withdrawal of classes will result in loss of financial aid eligibility. All balances that may incur at that time will be the student's responsibility.
Because she did not to complete her (14-15) Verification documents before the end of the Spring 15 term, she lost financial aid eligibility for the processing of the PELL Grant for the Spring term.
I have no basis for requesting an adjustment on Ms. P[redacted]’s account at this time. Ms. P[redacted]’s balance was incurred in accordance with University policies. The University considers Ms. P[redacted]’s balance of $[redacted] valid and owing.
I recommend Ms. P[redacted] contact our Business Office at [redacted] or at [redacted] to arrange payment.
Thank you,
Jennifer
Assistant Dean, Student Affairs

To Whom It May Concern:   Thank you for forwarding case #[redacted] on behalf of Ms. [redacted].   Ms. [redacted] submitted an application with Strayer University on November 18, 2014 to pursue a Bachelor of Business Administration, and sought to attend courses starting the Winter...

2015 quarter.   On November 18, 2014, a Global Admission Officer received Ms. [redacted]’s application to Strayer University and attempted to call her to discuss the rest of the enrollment process but, to no avail. The Global Admission Officer also followed up with an email to advise Ms. [redacted] on the start date of the Winter 2015 academic term, and the importance of collecting the admission and financial aid documents needed to properly prepare her for returning to school. On December 06, 2014, Ms. [redacted] emailed the Global Admission Officer to notify them that she did not receive the enrollment documents that require her signature. On December 08, 2014, the Global Admission Officer responded to Ms. [redacted] in writing to inform her that they have not been successful in reaching her since her application submission, and that the University cannot move forward with the enrollment process until receipt of Ms. [redacted]’s previous education information. They also requested that Ms. [redacted] contacts them telephonically to discuss the remaining steps of the enrollment process. On December 16, 2014, Ms. [redacted] reached out to another Global Admission Officer. She mentioned she submitted her enrollment application, has yet to hear from anyone regarding the next steps and was looking forward to getting started. Once the Global Admission Officer confirmed Ms. [redacted]’s Math/English assessment completion, application submission, and previous educational documentation, they advised her to complete her Application for Federal Student Aid (FAFSA) and Docusign it as well as submit her Student Needs Analysis Portal (SNAP) application. Ms. [redacted] completed her SNAP application and submitted her FAFSA and Transcript Request Form (TRF) on the day. As a result, Ms. [redacted] was temporarily registered in the MAT/ENG 090 Developmental courses On December 17, 2014, Ms. [redacted] spoke to a Student Financial Services (SFS) specialist regarding her FAFSA and requested that the Global Admission Officer emails her the ‘Welcome to Strayer University letter’. The Global Admission Officer sent Ms. [redacted] the email as requested. On December 31, 2014, the Global Admission Officer sent Ms. [redacted] another email reminding her that January 5, 2015 is the start date of the Winter 2015 academic term. On January 9, 2015, the Global Admission Officer attempted to reach Ms. [redacted] telephonically to advise her on the attendance policy and the importance of logging in to the course shell at least twice per week, but was not able to reach her. On January 11, 2015, Ms. [redacted] posted attendance in ENG090-046 and MAT090-052 by participating in Week 1 Discussion thread for both courses. On January 24, 2015, Ms. [redacted] posted attendance in ENG090-046 and MAT090-052 by participating in Week 3 Discussion thread for both courses. On February 17, 2015, an Admission Manager attempted to reach Ms. [redacted] telephonically to notify her of her three consecutive absences, but was not able to reach her on the numbers provided. In addition, the Admission Manager sent Ms. [redacted] three weeks of non-attendance emails to remind her to login as soon as possible to prevent being administratively withdrawn after 4 consecutive absences. On March 4, 2015, Ms. [redacted] was administratively withdrawn from both of her courses as per the University attendance policy. On March 18, 2015, the Admission Manager sent an email to Ms. [redacted] to advise her on the financial ramifications of her late withdrawal. On April 10, 2015, attempted to reach Ms. [redacted] telephonically to inquire about her Spring 2015 registration, but was not able to reach her at the numbers provided.  On August 11, 2015, Ms. [redacted]’s account was forwarded to collections. On January 15, 2016, Ms. [redacted] reached out to the Manager of Student Financial Services (SFS) Campus Operations regarding her outstanding balance. Based upon our review of Ms. [redacted]’s case, we noted that she willingly submitted her enrollment application with Strayer University, agreed to being enrolled in the MAT/ENG 090 Developmental courses during Winter 2015 and actively participated in both course on January 11, 2015 and January 24, 2015. As a result, no basis has been presented to suggest reversing Ms. [redacted]’s Winter 2015 enrollment. Please note that per university policy, after four consecutive weeks of nonattendance, Ms. [redacted] was administratively withdrawn from the MAT090 and ENG090 classes. Ms. [redacted] incurred a balance of $77.33 for administrative withdrawal and $10.00 collection fee. The University considers Ms. [redacted]’s outstanding balance of $87.33 to be valid and owing. Ms. [redacted] may contact Strayer University’s Student Financial Services department at ###-###-#### for any questions or Access at ###-###-#### to make payment arrangements. Regards, Jennifer Assistant Dean, Student Affairs

To Whom It May Concern: Thank you for forwarding case #[redacted] on behalf of [redacted] and her concerns pertaining to her Winter 2015 enrollment with Strayer University (“Strayer”, “The University”) Upon review of Ms. [redacted]’s account, it was confirmed that she was enrolled in two Winter 2015...

quarter courses: CIS 105 and BUS 100. When enrollment is processed, students receive an automated registration email notification. Additionally, Ms. [redacted] successfully posted attendance in her Winter 2015 quarter classes on the following dates by participating in classroom requirements: CIS 105 - Intro To Info Systems: Week 1 – January 9, 2015 Week 1 – January 11, 2015 Week 4 – January 26, 2015   BUS 100 - Intro To Business Week 1 – January 8, 2015 Week 2 – January 13, 2015 Week 2 – January 15, 2015 Week 2 – January 18, 2015 Week 3 – January 19, 2015 Week 3 – January 25, 2015 Week 4 – January 26, 2015 Week 4 – January 31, 2015   On February 2, 2016, which was the beginning of Week 5, Ms. [redacted] requested to be withdrawn only from CIS105 and was dropped from CIS105 on February 4, 2016. On February 10, 2016, which was during Week 6, Ms. [redacted] requested to be withdrawn from her BUS100 course; this request was processed the same day. On March 3, 2016, Ms. [redacted] requested that her Financial Aid be cancelled and be sent back to the lender, therefore, leaving her with the balance of $2,370.69 on her student account. The University considers Ms. [redacted]’s outstanding balance of $2,370.69 to be valid and owing. Ms. [redacted] may contact the Strayer University Student Financial Services department at ###-###-#### or her home campus to make payment arrangements. Regards, Jennifer Assistant Dean, Student Affairs