Stream Energy

This is the worst service ever! Ive had a low rate contract for 3 years! Never 1 time dis connected. Never 1 time didn't pay my bill. Now last month I signed a new contract and suddenly I'm billed 2 months at a time! I went from 150$ month bills to an over 300$ bill with no warning or explanation! They keep saying the service is back dated! How can that be? WHEN IVE PAID MY BILL EVERY MONTH!! Save yourself the headaches and frustration and find a REAL energy provider! And don't forget to file an official complaint with the utility department in Austin!

I've been a stream customer for years. I've been on autodraft for years. I found out in 3/2020 that I have a collection agency reporting on my credit report saying I didn't pay $30 from 10/2018 to stream. I've never been told this by stream. I'm still on auto draft with current payments drafting. I contacted Stream and they said it was a mistake they made, but nothing they could do about my credit report since they don't talk to collection agencies that they turned the debt over too.

I used to be very happy with stream. Customer service is now terrible. I spent almost 2 hours of my day trying to talk to them today. Most of that time was spent on hold. I reported a customer service issue several months ago and it continues. It's so dissapointing that I need to change energy providers.

Worst customer service in the world. They hang up on you. They never try to resolve your issues. All they know is MONEY!!! Never sent me any letter for any notifications, no matter plan expiration or new contract since I went to paperless invoices. They keep saying they sent, but actually not. NO EMAIL EITHER! They are super happy to charge you with the flex rate without notifing you and even after you renewed with fixed rate, they will charge you with flex rate for a period as well. If you are on auto-pay, you would be in TROUBLE! If you are not on auto-pay, they will charge you additional fee no matter how you pay them!!! Worst company in the world! Worst customer service in the world! NEVER go to them for any services, so many options, why them?

Although ive been a customer for years they couldn't follow through and comp 1 bill that I was told would be credited due to me sitting in my home with no power yet my bill had been paid well in advance! Spent over 5 hours in total on the phone to resolve the issue just for it to not get resolved at all. Never had a problem until now but if this is how loyal custoners get treated I will be switching companies VERY SOON.

Been with Stream for year's never a problem till these last few year's my bill has been going up and up. The less I was using the more I was charged had to leave them.

Apparently they are willing to compensate a cancellation fee for new customers switching, but not willing to lower the exorbitant gas price until the contract matures.

Good luck with that. I'll go to your competition that compensated cancellation fees too

I missed my payment, so my gas was shut off. However, when I paid the amount due in full, the following day (today) I am told that my services cannot be turned on for another FIVE DAYS!! I rely on gas for HOT WATER and HEAT and FOOD! I offered to pay an additional fee to be able to turn it on sooner. I received no help. I was informed that there are no other options. I have to wait the 5 days IN THE DEAD MIDDLE OF WINTER. It is really sad that no one can find decency to help someone out in a time of need.

My electricity was turned off. I made a payment over the phone of $480+. My payment was not applied to my account but had been taken out of my bank already. They could not find my payment. They refused to turn my electricity back on even though I had proof I paid it. I have 6 children living in my house! Absolutely unacceptable that I was not offered an immediate solution to getting my electricity turned back on. Temperatures are in the 30's at night here and they chose to leave us stranded due to their own mistake.

I tried to get their service and I was told I had a debt of over $500 from 2 years ago! According to them, all my information matched except the most important which was my social security number. I was scammed by a retailer (from stream) who told me he would do EVERYTHING for me and not to worry about it. I never received a single bill with this ridiculous amount and I did not even know this company existed until 3 weeks ago! They talked me into paying a deposit and now they do not want to give it back! I filed a police report on this issue, but yet, no one has been able to help. Hold times for assistance over the phone are also ridiculous! Over 30 minutes!

We sold our home of 25 years in August. I contacted Stream to end/ cancel service. Last week we received a bill from Hillcrest Davidson collection agency for $164.26. I immediately called and paid.
We have never been late with a payment, but were not sent an invoice for this. I don't know date of service as I am currently on hold for over 30 minutes and it doesn't look likely that I will be able to speak to anyone. I am not sure at this point if they even cancelled our service when I called and requested them to do so. This is disturbing as I now worry if Stream has affected our excellent credit rating.
We are in the process of building a new home and will not be using Stream or ever recommend anyone else to use Stream.

I just want to warn everybody I know to stay away from Stream Energy! My parents have been loyal customers for years now. But since my Dad (88 yrs) got cancer and had to move in with my sister, they have been trying to charge them a $250 early termination fee. Each time we have contacted them to get the fee dropped, they have given us a different hoop to jump through saying the previous one wasn't good enough. Nobody we talked to in Customer Support speaks English as their first language and some of them you can't understand half of what they're saying and they can't understand you. I have spent several days worth of time working on this and that doesn't count the time my mother spent before me. We were both left on hold multiple times for over an hour and finally hung up. I regret recommending Stream to her. As soon as my contract expires, I WILL be switching to another provider.

I used Stream Energy for approximately 1 year and six months in a 720 sq ft apartment. As a field engineer I travel frequently which results in monthly usages of less the 500 kWh a month. The plan I originally registered for was perfect. After a year, I consulted with a Stream customer service representative regarding a renewal package and was advised to register for the 24 secure choice plan. Before receiving my first bill, I tracked the estimated payment which showed a drastic increase. My monthly bill nearly doubled previous months. I called customer service to identify the possible discrepancy. I was told that the plan I registered for charges a fee for not using more than 500 kWh a month. I spoke to management to see if I could make changes being that I was no more than a few weeks into the contract and was told no. I voiced that I was advised this plan, despite the fact of me notifying the stream representative that my previous monthly usage had never surpassed 500 kWh. Management advised I pay $200.00 cancellation fee and choose a new stream plan. I was not made aware of the minimum usage fee beforehand and did not get a copy of my contract until my third call. I strongly encourage you to shopp around before dealing with Stream Energy.

I was a customer for 10 years. I had left for an extended vacation and missed one payment of less than $40. When my next statement came in I sent that payment in full along with the previous months balance, and the late fee prior to the next due date. As the payment was in transit and without any notice my electricity was cut off and now I owe at least $70 in connection fees.

It's simple. This company is wonderful, I have been with them since 2008 and have never had a problem. Unfortunately, not enough of us who are satisfied with company post reviews... we're quick to say the worse in people or a company, but not as quick to say the good.

Great company!! I trust them.

Do yourself a favor and DO NOT use Stream Energy. In my experience, they're the worst energy company with which I've done business. I sold my home of 15 years in August of 2017. I contacted Stream to make my last payment and close my account. I was asked the name of the new owner of my home, which I provided, but it was not my place to set-up their energy account; they could choose whomever they wanted as an energy provider. The operator assured me all was handled, and I proceeded to move to DFW (400 miles away). Upon checking my credit report last week, I found a debt for $591.69 the Stream turned in to a collection agency for August - October of 2017. I didn't even own, or for that matter live in, the home during that time! I took an 80-point hit to my credit score. I'll be visiting the office off of DNT in Dallas because they won't allow me to dispute the bill; even with my closing docs on my home proving I moved, plus my lease documents in the new place. RIDICULOUS! I'm a single, working mother, also in college, and I don't need to be paying almost $600 on a debt I did not incur. Don't. Use. Stream.

ZERO STARSBEWARE !!! Didn't know utility companies could be a scam! this company has ZERO accountability and communication issues. I specifically asked about reoccurring fees before starting with Stream. I am being charged $7.95 each bill for customer service reps and managers that say" I understand" to everything with no intention of finding a solution. Their customer service is how they scam people into no changes being made to accounts. They steal American money. Charger me for a connection fee that was said to be on the second bill. Ive already paid stream over $200 and I haven't even gotten my first usage bill yet.

BE CAREFUL with your personal information, their " sales associates" who set you up initially, will pick up their phone while in noisy, social settings, and then give your information to other people.

there needs to be more lawyer out here trying to shut companies like this down. they have no respect for the american dollar and the people . very unprofession and scammers !!
IT IS SCARY WHEN YOU KNOW YOU ARE HELPLESS IN PROTECTING YOUR OWN WALLET WITH THESE PEOPLE AS THEY DO NOT TAKE RESPONSIBILITY FOR WHAT THJEY TELL YOU. THEYRE ARE RECORDING YET THEY CONTINUE TO LIE.

DO NOT USE THIS COMPANY!
They offered me renewal rates (in writing) and then did not give them to me when I renewed. I have tried several times to discuss this with customer service and they were horrible. They finally gave me an email address to contact some that could actually help me and I never received a response!! I AGREED TO AN OFFERED RENEWAL RATE AND THEY ARE CHARGING MUCH MORE AND I CAN'T SPEAK TO ANYONE WHO CAN HELP. THIS HAS TURNED INTO A HORRIBLE COMPANY WITH HORRIBLE CUSTOMER SERVICE!

This company takes advantage of seniors by overcharging and not explaining facts in detail . Supervisors are not able to work a resolution and refer to managers which they are very hostile and will not assist , stating that must follow policies instead of helping the customer with unfair charges .

First bill $500 which is $60 more than the competitor who charged $.05 more per kwh. Got overseas call center who barely spoke English and was very condescending. Never received ANYTHING showing cancellation fees, rights, etc.

Bill was good compared to TXU, but there is absolutely no excuse to charge their customers $2.95 by phone to make a payment through their automation system or $4.95 talking to a live customer service person for same reason. And if you try to pay online, you still have to pay $2.95 charge. These are not late fees charges. Their new automation phone recording is worse than ever, sending you back through again and again looped or to a live person to pay more money to make a payment.