Streamlight

My name is Quinton, I am writing because of over the top serviceI have had and used the Streamlight ProTac 2aa flash light for years in my pest control business, broke my lense, I was looking for a replacement lense when Streamlight said to send them the light for replacementI would have been happy to pay, but they insisted there wouldn't be any chargeI liked the fact that my light looked used, and believe me it was well used, but Streamlight sent me a brand new light at no chargeGREAT JOB GUYS!

Dear *** ***:Upon investigation of the claim by *** *** *** (Claim ID # ***), it has been determined that we have received no previous correspondence from *** *** on the product issues described in his claimOur Service Manager, Paul B***, personally reached out to ***
*** and sent him a new rechargeable battery and a charger, in good faith, to rectify his claimAttached is a copy of the no charge service invoice.Streamlight has a proven track record of superior product quality and customer service as it is a staple of our core philosophy and the foundation upon which we have built our brandAny customer whom contacts our service department is treated with the utmost respect and we work very hard to provide resolve that promotes "best in class" customer serviceIn conclusion, I can always be reached personally to handle any claims brought to your attention.Bryan T.Plant Manager

I own one of Streamlights Headlamp products, the Streamlight 61052 Septor LED Headlamp.
After about 7 years the battery cap broke and wouldnt hold that batteries in anymore.
I sent an email to the company and they immediately shipped me a replacement battery cap.
Excellent Customer Service and standing behind their products.
Thank you very much.

Review: I bought a tac pac 2aa flashlight from amazon, I used the light on a hunting trip for 2 hrs it has not worked since than tried new batteries but that is not the problem. I contacted streamlight several times but they have not responded it has been several weeks!Desired Settlement: I want to exchange my product that doesnt work for a new one!

Business

Response:

Dear [redacted]:

Upon investigation of the claim by **. [redacted] (Claim ID # [redacted]), it has been determined that we never received correspondence from him via email. Since there was a phone number provided, I personally called **. [redacted] whom stated he had no direct communication with anyone at Stream light, only an email correspondence. We shipped a replacement Pro Tac 2AA to **. [redacted] on 12/13/2013 at the following address:

I followed up via phone on 12/23/13 and **. [redacted] did indeed receive his replacement iight and is happy with the resolution. If you need any further assistance, please don't hesitate to contact me.

Regards,